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Forum: Realm Works Discussion May 24th, 2019, 01:09 PM
Replies: 7
Views: 1,337
Posted By rob
Please see the corrected email that was sent out...

Please see the corrected email that was sent out a couple hours ago to users with expiring licenses. It affirms that you only lose the ability to sync up new data if you allow the server access...
Forum: Realm Works Discussion May 23rd, 2019, 03:31 PM
Replies: 20
Views: 2,059
Posted By rob
Sorry for the confusion. We screwed something up...

Sorry for the confusion. We screwed something up in the code we rolled out this morning and lots of users got bogus emails. I provided a tiny bit more information in a post I made to both the HLO and...
Forum: Hero Lab Online Discussion May 23rd, 2019, 03:28 PM
Replies: 0
Views: 1,120
Posted By rob
Please Disregard Email About License Expiration

A little while ago, we rolled out a change on the server that had completely unexpected and undesirable results. Lots of users were inadvertently sent out an email saying that their licenses had ZERO...
Forum: Realm Works Discussion May 23rd, 2019, 03:27 PM
Replies: 9
Views: 1,813
Posted By rob
Please Disregard Email About License Expiration

A little while ago, we rolled out a change on the server that had completely unexpected and undesirable results. Lots of users were inadvertently sent out an email saying that their licenses had ZERO...
Forum: Realm Works Discussion April 22nd, 2019, 10:36 AM
Replies: 5
Views: 735
Posted By rob
The original Bestiary import had a flaw in it,...

The original Bestiary import had a flaw in it, which was since corrected. Please make sure to download the latest Bestiary import file and import that over what you previously used. You should then...
Forum: Realm Works Discussion April 11th, 2019, 12:30 AM
Replies: 9
Views: 676
Posted By rob
You can also set the topic/article name to...

You can also set the topic/article name to require case-matching. That way, it will only be proposed as a match when capitalized.
Forum: Realm Works Discussion April 8th, 2019, 11:26 PM
Replies: 12
Views: 677
Posted By rob
You can revise existing topics and articles AFTER...

You can revise existing topics and articles AFTER changing the structure. When view a topic, bring up the Options menu for that topic and you'll find a submenu named "Quick Edit Content" (or...
Forum: Realm Works Discussion April 3rd, 2019, 02:17 PM
Replies: 14
Views: 1,150
Posted By rob
The bandwidth utilization is entirely dependent...

The bandwidth utilization is entirely dependent upon the screen sharing tool being used. You, the user, are in control of how often and how much change occurs on the screen - not to mention how large...
Forum: Realm Works Discussion April 2nd, 2019, 01:08 AM
Replies: 6
Views: 568
Posted By rob
Um. Don't delete the database unless you have...

Um. Don't delete the database unless you have verified you've got a backup handy. Or everything is synced to the server.

Make sure that you submit the crash reports to us when they occur. And...
Forum: Realm Works Discussion March 30th, 2019, 02:55 PM
Replies: 14
Views: 1,150
Posted By rob
If you add the image into RW yourself, you can...

If you add the image into RW yourself, you can extract it again. Smart images can have the image exported via the menu and pictures can be viewed externally (and captured that way). However, if you...
Forum: Realm Works Discussion March 28th, 2019, 10:10 AM
Replies: 12
Views: 836
Posted By rob
I believe that all of the realms with borked...

I believe that all of the realms with borked portfolios have now been corrected. Please download the latest version of the realms you've had problems with and given them another try. If you still...
Forum: Realm Works Discussion March 27th, 2019, 07:26 PM
Replies: 7
Views: 930
Posted By rob
Our server contacts the Paizo server and asks it...

Our server contacts the Paizo server and asks it whether you own the PDF for each product that we offer. It then tells use which ones you own and the price to use if you don't own it. Beyond that,...
Forum: Realm Works Discussion March 26th, 2019, 10:03 AM
Replies: 7
Views: 930
Posted By rob
There are two separate questions here with two...

There are two separate questions here with two very different answers...

First of all, linking your Hero Lab Classic licenses to your RW/HLO account serves one simple purpose at the moment. It...
Forum: Realm Works Discussion March 25th, 2019, 12:19 PM
Replies: 8
Views: 581
Posted By rob
Management of table formatting is basically...

Management of table formatting is basically outside of our control. We use a commercial UI framework, and they control all of that stuff. I'm not disputing the complaints with tables - we're quite...
Forum: Realm Works Discussion March 25th, 2019, 12:11 PM
Replies: 12
Views: 836
Posted By rob
We've determined that there are seven realms...

We've determined that there are seven realms where one or more portfolios have this problem. However, the realms with the problem are typically the huge ones. So there are about 1,100 portfolios that...
Forum: Realm Works Discussion March 23rd, 2019, 10:04 AM
Replies: 826
Views: 126,459
Posted By rob
Beta users are "special" and their standard...

Beta users are "special" and their standard expiration should be getting overridden. Instead, the standard expiration is being shown. We'll get that fixed. However, it's not an urgent item like a few...
Forum: Realm Works Discussion March 23rd, 2019, 02:07 AM
Replies: 4
Views: 350
Posted By rob
Doh! This issue was reported in two separate...

Doh! This issue was reported in two separate threads. I only remembered to post in one of them - the other one - when the problem was fixed.

It's been fixed. <sheepish grin>
Forum: Realm Works Discussion March 22nd, 2019, 08:07 PM
Replies: 26
Views: 2,142
Posted By rob
Sorry. Between exhaustion and stress, plus...

Sorry. Between exhaustion and stress, plus frustration over the issue with portfolios, my already poor Sense Motive skill is at an extra -10...

Fumble!!

:)
Forum: Realm Works Discussion March 22nd, 2019, 07:28 PM
Replies: 26
Views: 2,142
Posted By rob
If you don't like the placement, you can always...

If you don't like the placement, you can always change the organizational structure to put the monsters where you want them. :)
Forum: Realm Works Discussion March 22nd, 2019, 07:26 PM
Replies: 12
Views: 836
Posted By rob
It turns out the problems probably aren't as...

It turns out the problems probably aren't as widespread as we first feared, but we can't say anything for certain at this point. We're gonna have to do an exhaustive check of all the realms to find...
Forum: Realm Works Discussion March 22nd, 2019, 02:12 PM
Replies: 26
Views: 2,142
Posted By rob
We don't do cut-and-paste from the PDFs. With the...

We don't do cut-and-paste from the PDFs. With the exception of the first few books we did, everything is processed using a bunch of heavily automated tools. These tools include dictionary searches to...
Forum: Realm Works Discussion March 22nd, 2019, 01:47 PM
Replies: 12
Views: 836
Posted By rob
It appears that the portfolios in most (possibly...

It appears that the portfolios in most (possibly all) of the content have this same problem. I'm figuring out how we can get this stuff fixed in a timely manner. I've got a bunch of different people...
Forum: Realm Works Discussion March 22nd, 2019, 12:46 PM
Replies: 7
Views: 496
Posted By rob
Please see this post:...

Please see this post: http://forums.wolflair.com/showpost.php?p=277084&postcount=784
Forum: Realm Works Discussion March 22nd, 2019, 12:34 PM
Replies: 6
Views: 531
Posted By rob
More info on this. The installer detects whether...

More info on this. The installer detects whether you're running a 64-bit or 32-bit operating system, so it has to be 32-bit. Based on that determination, it then installs the proper version. Since we...
Forum: Realm Works Discussion March 22nd, 2019, 08:35 AM
Replies: 15
Views: 1,203
Posted By rob
Thanks!!

Thanks!!
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