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Forum: Hero Lab Online Discussion February 5th, 2018, 04:01 AM
Replies: 2
Views: 338
Posted By rob
Not yet, unfortunately. Copying characters is on...

Not yet, unfortunately. Copying characters is on our short list. Transferring characters to another user will obviously build on that and will be a little farther out.
Forum: HL - D&D 5th Edition SRD February 2nd, 2018, 06:09 AM
Replies: 5
Views: 243
Posted By rob
You CAN "edit" them, just not directly. I THINK...

You CAN "edit" them, just not directly. I THINK you can use either amendthing or replacement to achieve your objective. One of them may work. The experts here on the forum should be able to help with...
Forum: Hero Lab Online Discussion February 1st, 2018, 11:09 AM
Replies: 4
Views: 298
Posted By rob
This general area is already on our short list to...

This general area is already on our short list to get some attention. :) We won't be providing ALL the bells and whistles in the first go-round, but you should see some definite improvements in the...
Forum: Hero Lab Online Discussion January 31st, 2018, 12:29 PM
Replies: 5
Views: 464
Posted By rob
We've got people working on support issues...

We've got people working on support issues constantly, so it's possible your support ticket fell through the cracks somehow. If you post your ticket number here, we can chase it down for you.

In...
Forum: Hero Lab Discussion January 31st, 2018, 07:26 AM
Replies: 4
Views: 508
Posted By rob
Install Hero Lab on the computer if you haven't...

Install Hero Lab on the computer if you haven't done so yet. Then go to the License menu within HL and you'll see an option that's similar to "Send My Licenses To Me". You can enter your email...
Forum: Hero Lab Online Discussion January 31st, 2018, 03:48 AM
Replies: 8
Views: 471
Posted By rob
Can you please point us to where it says to...

Can you please point us to where it says to expect 3 days of wait time? There may be a typo somewhere. The delay can be up to 1-2 MINUTES after license activation/upgrade for everything to propagate...
Forum: Hero Lab Online Discussion January 31st, 2018, 03:31 AM
Replies: 14
Views: 1,004
Posted By rob
Just owning Realm Works does not grant a license...

Just owning Realm Works does not grant a license for Hero Lab Online with Starfinder, as it's a separate product that must be purchased. If you're instead seeking Demo access to HLO (this is not...
Forum: Hero Lab Discussion December 27th, 2017, 05:37 AM
Replies: 14
Views: 1,253
Posted By rob
Please re-read your initial post. You stated...

Please re-read your initial post. You stated "don't have the time" in absolute terms, without any qualification whatsoever. You just revised that to "not enough time for everything" immediately...
Forum: Hero Lab Discussion December 27th, 2017, 12:21 AM
Replies: 14
Views: 1,253
Posted By rob
Yep, that was the plan back then. And, as with...

Yep, that was the plan back then. And, as with anything in business, plans change as the market and consumer demands change. Since then, the data file team (a completely separate team) has been...
Forum: Hero Lab Discussion December 26th, 2017, 10:41 PM
Replies: 14
Views: 1,253
Posted By rob
The team working on data files is separate from...

The team working on data files is separate from the team working on the actual product code itself, so the above assertion is incorrect. If supporting Genesys required a lot of developer time, you'd...
Forum: Hero Lab Discussion December 26th, 2017, 10:34 PM
Replies: 26
Views: 2,525
Posted By rob
GMs need a superset of what players need. Until...

GMs need a superset of what players need. Until HLO is largely complete for players, there's really no point in investing effort on the GM side of things, since HLO won't be useful to anyone without...
Forum: Realm Works Discussion December 6th, 2017, 04:12 PM
Replies: 12
Views: 1,317
Posted By rob
This turns out to have been a glitch on the...

This turns out to have been a glitch on the server that only affected a small percentage of users. We finally figured it out and got it fixed this afternoon. Anyone who was running into this problem...
Forum: Hero Lab Discussion November 6th, 2017, 11:29 AM
Replies: 291
Views: 35,964
Posted By rob
Yes, the Open Beta officially started about 10...

Yes, the Open Beta officially started about 10 days ago. As we outlined when we first announced the signups (and remind everyone about on the signups page), we're going to progressively scale up the...
Forum: Hero Lab Discussion October 27th, 2017, 01:09 PM
Replies: 291
Views: 35,964
Posted By rob
Use the login name and password you provided to...

Use the login name and password you provided to us when you signed up for the Open Beta.
Forum: Realm Works Discussion October 4th, 2017, 12:41 AM
Replies: 46
Views: 4,584
Posted By rob
For those of you wondering, the closure of two...

For those of you wondering, the closure of two threads – this one and the one referenced by it – was intentional. I certainly didn’t want to approve the action, but things have simply gotten out of...
Forum: Hero Lab Discussion September 8th, 2017, 09:31 PM
Replies: 291
Views: 35,964
Posted By rob
The way everything is currently coming together,...

The way everything is currently coming together, custom content will be tied to the character. When you create a character, you'll specify what content it's built upon, whether that be different data...
Forum: Hero Lab Discussion September 8th, 2017, 10:38 AM
Replies: 291
Views: 35,964
Posted By rob
NOTHING on BJ's Facebook page was official in any...

NOTHING on BJ's Facebook page was official in any manner whatsoever. She was trying to gather up QUESTIONS for us to properly answer while at the same time trying to stave off a group of angry...
Forum: Hero Lab Discussion September 8th, 2017, 03:17 AM
Replies: 291
Views: 35,964
Posted By rob
Apology accepted. :) I still haven't kicked...

Apology accepted. :)

I still haven't kicked the Con Crud I got upon return from GenCon (over two weeks now). And I'm extremely frazzled with everything coming together at the same time for both RW...
Forum: Hero Lab Discussion September 8th, 2017, 03:09 AM
Replies: 291
Views: 35,964
Posted By rob
I recommend subscribing to our monthly newsletter...

I recommend subscribing to our monthly newsletter and making sure to get notified of updates on our Facebook page. When we officially open up the Beta sign-ups, we'll be announcing it in those places...
Forum: Hero Lab Discussion September 8th, 2017, 03:06 AM
Replies: 291
Views: 35,964
Posted By rob
Latency is an excellent question! And I can't...

Latency is an excellent question! And I can't answer it definitively right now. This is one of the contributing reasons that made us choose the Open Beta approach. We'll be profiling everything...
Forum: Hero Lab Discussion September 7th, 2017, 01:58 AM
Replies: 291
Views: 35,964
Posted By rob
In principle, you should ultimately be able to do...

In principle, you should ultimately be able to do what you've outlined in HLOnline, although I expect it to work quite a bit differently in practice. There will definitely be a Tactical Console that...
Forum: Hero Lab Discussion September 6th, 2017, 08:59 PM
Replies: 291
Views: 35,964
Posted By rob
Really, Paul?!?! There was only one sentence...

Really, Paul?!?! There was only one sentence there to read, yet you conveniently chose to ignore the first half of it. After your earlier (read: disrespectful) antics in the other thread and now...
Forum: Hero Lab Discussion September 6th, 2017, 05:32 PM
Replies: 291
Views: 35,964
Posted By rob
This was specifically addressed in the FAQ, which...

This was specifically addressed in the FAQ, which you will find here:
http://www.wolflair.com/hero-lab-online-faq/

Please see the question entitled:"How will my Hero Lab Classic secondary...
Forum: Hero Lab Discussion September 6th, 2017, 05:28 PM
Replies: 291
Views: 35,964
Posted By rob
This is the EXACT OPPOSITE of what we have been...

This is the EXACT OPPOSITE of what we have been repeatedly stating. So I'm at a loss for how to make this clear. Regardless, I will try again.

The game system infrastructure IS NOT CHANGING for...
Forum: Hero Lab Discussion September 6th, 2017, 04:43 PM
Replies: 291
Views: 35,964
Posted By rob
My sentiments exactly. :) Sadly, that...

My sentiments exactly. :)



Sadly, that would be telling. And I can't do that at this juncture. :(
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