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Forum: Hero Lab Online Discussion September 22nd, 2018, 04:10 PM
Replies: 42
Views: 3,475
Posted By rob
For the record, it typically takes us 6+ weeks to...

For the record, it typically takes us 6+ weeks to get all the content of a big, hardcover book into place for any given game system like Pathfinder or Starfinder - it's a LOT of work. After wrapping...
Forum: Hero Lab Online Discussion September 10th, 2018, 06:04 PM
Replies: 88
Views: 5,106
Posted By rob
Instead individually replying to many different...

Instead individually replying to many different posts that in some cases are related, I'm going to consolidate things and answer a variety of questions in one post...



Over the past year...
...
Forum: Realm Works Discussion August 31st, 2018, 06:13 PM
Replies: 55
Views: 3,308
Posted By rob
Quick follow-up notes: 1. I haven't taken a...

Quick follow-up notes:

1. I haven't taken a break in quite a while and everyone is telling me that I'm going to regress in my recovery if I don't take a brief respite. So I'm going to be doing...
Forum: Realm Works Discussion August 31st, 2018, 06:05 PM
Replies: 55
Views: 3,308
Posted By rob
When I read the first post in this thread, I was...

When I read the first post in this thread, I was in disbelief. I thought it was a gross exaggeration - it couldn’t have been that long. Then I spent a chunk of time finding out what was real. And I...
Forum: Realm Works Discussion August 29th, 2018, 08:35 PM
Replies: 55
Views: 3,308
Posted By rob
This thread and its implications are something...

This thread and its implications are something that I'm now aware of. It absolutely warrants more than a quick response. As Desi is reputed to say to Lucy, "you got some splainin to do". :(
...
Forum: Hero Lab Online Discussion August 22nd, 2018, 03:54 PM
Replies: 7
Views: 398
Posted By rob
We've gone through the performance monitoring...

We've gone through the performance monitoring data and looked at the server loads on Sunday. During the time period where @Jamz experienced "lags", we had one brief spike where we reached...
Forum: Hero Lab Online Discussion August 14th, 2018, 05:23 PM
Replies: 7
Views: 341
Posted By rob
There's quite a few things we want to...

There's quite a few things we want to refine/improve regarding gear and containment. Please don't hesitate to make suggestions!
Forum: Hero Lab Online Discussion August 14th, 2018, 05:21 PM
Replies: 1
Views: 229
Posted By rob
I believe that I got to the bottom of the issue....

I believe that I got to the bottom of the issue. It was unique to your situation and not a general problem. Please see my reply to your thread about the password reset not working.
Forum: Hero Lab Online Discussion August 14th, 2018, 05:19 PM
Replies: 9
Views: 475
Posted By rob
Done!

Done!
Forum: Hero Lab Online Discussion August 14th, 2018, 05:05 PM
Replies: 4
Views: 153
Posted By rob
Hi Apneal, I'm sorry for the frustrations...

Hi Apneal,

I'm sorry for the frustrations and inconvenience that this problem has caused.

After you reported your problem, we fully re-tested the password reset mechanism. It worked smoothly....
Forum: Hero Lab Online Discussion August 13th, 2018, 02:05 AM
Replies: 88
Views: 5,106
Posted By rob
NOTE TO EVERYONE: As valuable as this dialog...

NOTE TO EVERYONE:

As valuable as this dialog is, I also have a ton of development work I need to do. I spent a huge chunk of the last few days writing the initial post and responding to all the...
Forum: Hero Lab Online Discussion August 13th, 2018, 01:59 AM
Replies: 88
Views: 5,106
Posted By rob
Tim/Josh: If you guys didn't ask the...

Tim/Josh:

If you guys didn't ask the questions, then I'm sure someone else would have. So it's water under the bridge now...
Forum: Hero Lab Online Discussion August 13th, 2018, 01:57 AM
Replies: 88
Views: 5,106
Posted By rob
Doing this on a group-by-group basis within...

Doing this on a group-by-group basis within HLClassic relies on each gaming group having someone knowledgeable enough to manage everything for the group. It also requires the entire group to trust...
Forum: Hero Lab Online Discussion August 12th, 2018, 10:59 PM
Replies: 88
Views: 5,106
Posted By rob
See my reply to Tim above for a lot of context. ...

See my reply to Tim above for a lot of context.



The decision to "go quiet" was a collective one. It's quite possible that it was a poor decision - hindsight is 20/20, as they say - but we were...
Forum: Hero Lab Online Discussion August 12th, 2018, 10:44 PM
Replies: 88
Views: 5,106
Posted By rob
Sorry for resurrecting bits of your post, Tim,...

Sorry for resurrecting bits of your post, Tim, but you raised some valid points, and Josh’s post kinda ties in, so I’m just going to bite the bullet and provide some answers. I really didn’t want to...
Forum: Hero Lab Online Discussion August 12th, 2018, 05:32 PM
Replies: 6
Views: 329
Posted By rob
That sounds bad. It also differs from the report...

That sounds bad. It also differs from the report of someone else in another thread that sounded like the WiFi performance was reasonable. I wish I remembered where that post was, since I'd like to...
Forum: Hero Lab Online Discussion August 12th, 2018, 05:23 PM
Replies: 3
Views: 177
Posted By rob
Hmm. That's concerning. I just looked things up...

Hmm. That's concerning. I just looked things up using the email address associated with your forums account, and I'm not see that on our end. According to our records, your order ending in "708" was...
Forum: Hero Lab Online Discussion August 12th, 2018, 11:39 AM
Replies: 88
Views: 5,106
Posted By rob
Sorry about that! I misinterpreted the "anymore"...

Sorry about that! I misinterpreted the "anymore" when you said "I'm not an Android user (anymore)". :)



Fair points.

With the iPad, the reason we never added more game systems is because...
Forum: Hero Lab Online Discussion August 12th, 2018, 10:44 AM
Replies: 88
Views: 5,106
Posted By rob
That is absolutely correct. Using the Authoring...

That is absolutely correct. Using the Authoring Kit, anyone could create their own version of the Starfinder game system (or Pathfinder 2nd Edition). And those data files could then be shared with...
Forum: Hero Lab Online Discussion August 12th, 2018, 10:38 AM
Replies: 88
Views: 5,106
Posted By rob
There's an old adage about "lies, damn lies, and...

There's an old adage about "lies, damn lies, and statistics" (popularized by Mark Twain). There are different statistics on how pervasive the internet is today, and there are even more diverse...
Forum: Hero Lab Online Discussion August 11th, 2018, 02:20 PM
Replies: 88
Views: 5,106
Posted By rob
I think the "snapshot" feature we'll be putting...

I think the "snapshot" feature we'll be putting into place shortly (#12) ought to provide almost exactly what you're describing. You'll be able to bounce around the existing character freely, with...
Forum: Hero Lab Online Discussion August 11th, 2018, 01:37 PM
Replies: 3
Views: 177
Posted By rob
The second (and subsequent) game systems are $10...

The second (and subsequent) game systems are $10 cheaper than the initial product purchase. As such, they don't include any additional server access time.

Hope this helps!
Forum: Hero Lab Online Discussion August 11th, 2018, 10:25 AM
Replies: 1
Views: 158
Posted By rob
1. Start by going to main login screen:...

1. Start by going to main login screen: https://herolab.online/login (You may need to logout first)

2. On the login screen, click the "Create an account or activate a product code" button

3....
Forum: Hero Lab Online Discussion August 11th, 2018, 10:15 AM
Replies: 42
Views: 3,475
Posted By rob
PF2 impacted everything (Starfinder, PF1,...

PF2 impacted everything (Starfinder, PF1, Shadowrun, etc.) because we had such a small time window into which to make it happen for GenCon. Now that PF2 is largely in place, we'll be finishing up the...
Forum: Hero Lab Online Discussion August 11th, 2018, 10:07 AM
Replies: 11
Views: 776
Posted By rob
Thanks for the feedback! We'll go back and huddle...

Thanks for the feedback! We'll go back and huddle on these concerns to see if we can make some adjustments!

In addition, some of you may find a new thread I just created of interest, as it seeks...
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