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Forum: Hero Lab Online Discussion August 8th, 2020, 06:02 AM
Replies: 2
Views: 280
Posted By rob
The email containing the license key contains...

The email containing the license key contains basic details about activating the product. On the main login screen to the product, there's a prominent link to activate the key.

Since you provide...
Forum: HLO - Pathfinder 2nd Edition August 8th, 2020, 05:55 AM
Replies: 9
Views: 420
Posted By rob
Please submit a support ticket with full details...

Please submit a support ticket with full details so we can track this issue and investigate it.
Forum: HLO - Pathfinder 2nd Edition August 8th, 2020, 05:54 AM
Replies: 9
Views: 420
Posted By rob
I don't see how an exportable portfolio file...

I don't see how an exportable portfolio file would be of any use in diagnosing a problem like this. The portfolio would identify what has been added to the character, while this appears to be a...
Forum: Hero Lab Online Discussion August 5th, 2020, 03:40 AM
Replies: 1
Views: 223
Posted By rob
That's a workflow that we overlooked when...

That's a workflow that we overlooked when designing how everything works. We're gonna have to give that some thought and figure out the best way of accommodating it cleanly. In the interim, the...
Forum: HLO - Pathfinder 2nd Edition August 5th, 2020, 02:36 AM
Replies: 18
Views: 1,415
Posted By rob
Status update: We're finishing up the final bits...

Status update: We're finishing up the final bits now. More testing to do on Wednesday. Barring any unexpected surprises, we should release the remaining missing pieces on Thursday.
Forum: Hero Lab Online Discussion August 5th, 2020, 02:33 AM
Replies: 47
Views: 6,023
Posted By rob
Slightly more promising outlook than that. It...

Slightly more promising outlook than that. It won't be this week, it actually might be this month (phase 1, at least), and it will definitely be before the end of the year.

In the meantime, I give...
Forum: Hero Lab Online Discussion August 5th, 2020, 02:23 AM
Replies: 55
Views: 5,356
Posted By rob
Absolutely, yes, saving custom rolls is planned....

Absolutely, yes, saving custom rolls is planned. Right now, the last custom roll is preserved during a session, but saving named rolls is the next logical step. We're taking things one step at a time...
Forum: Hero Lab Online Discussion August 1st, 2020, 03:27 PM
Replies: 17
Views: 696
Posted By rob
As for the bad timing of the release on Thursday,...

As for the bad timing of the release on Thursday, it was regrettable. I apologized already, and I'm happy to do it again. :)

FWIW, I circled back on our end and discovered that we weren't given...
Forum: HLO - Pathfinder 2nd Edition August 1st, 2020, 02:54 PM
Replies: 9
Views: 420
Posted By rob
Please submit a support ticket with these...

Please submit a support ticket with these additional details. It will help us to more quickly localize and fix the issue.
Forum: Hero Lab Online Discussion August 1st, 2020, 02:18 PM
Replies: 17
Views: 696
Posted By rob
Your argument assumes that ALL of our users will...

Your argument assumes that ALL of our users will use HLO over the GenCon weekend, which is not correct. If the focus is instead on the portion of our users that are actually using HLO over the GenCon...
Forum: Hero Lab Online Discussion July 31st, 2020, 04:55 PM
Replies: 17
Views: 696
Posted By rob
The problem is that we can't release the books...

The problem is that we can't release the books until their "street date". And we don't receive the books from the publishers far enough in advance to be able to get them finished in advance. And even...
Forum: Hero Lab Online Discussion July 31st, 2020, 02:12 PM
Replies: 17
Views: 696
Posted By rob
We'll be changing the behavior to make the toast...

We'll be changing the behavior to make the toast persistent henceforth.

We're gonna figure out a better way to get the convention game schedule clearly known by the dev team in the future.

The...
Forum: Hero Lab Online Discussion July 31st, 2020, 02:09 PM
Replies: 17
Views: 696
Posted By rob
You make it sound so easy when you say it like...

You make it sound so easy when you say it like that! ;)

This was something I wanted in place more than a year. Alas, I then found out the server code had to be completed rewritten (see my comments...
Forum: HLO - Pathfinder 2nd Edition July 31st, 2020, 11:15 AM
Replies: 2
Views: 174
Posted By rob
Yep. We've been working on the remaining...

Yep. We've been working on the remaining archetypes since the Wednesday release. About half are now in place and being tested. The rest are on track to be finished in time for next Wednesday.
Forum: Hero Lab Online Discussion July 30th, 2020, 10:32 PM
Replies: 17
Views: 696
Posted By rob
Addendum: If there are things we can do to...

Addendum: If there are things we can do to improve the outage notification mechanism, please share your suggestions. We've striven to achieve a balance that accurately conveys upcoming outages...
Forum: Hero Lab Online Discussion July 30th, 2020, 10:29 PM
Replies: 17
Views: 696
Posted By rob
The information we had showed numerous games...

The information we had showed numerous games going late into the night. So there was simply no "good" time to do it. We consulted with the person on staff most familiar with the convention gaming...
Forum: Hero Lab Online Discussion July 30th, 2020, 08:09 PM
Replies: 17
Views: 696
Posted By rob
Within the product itself, there should have...

Within the product itself, there should have appeared a notice regarding the planned outage. That notice should have appeared roughly TWO HOURS prior to the time and provided an ongoing update of...
Forum: HLO - Pathfinder 2nd Edition July 30th, 2020, 05:33 PM
Replies: 3
Views: 377
Posted By rob
Just to supplement BJ's announcement with a...

Just to supplement BJ's announcement with a little extra context...

A couple weeks ago, we introduced the new "fast evaluation" mechanism, and it's been working well. The whole purpose of "fast...
Forum: HLO - Pathfinder 2nd Edition July 30th, 2020, 03:07 PM
Replies: 1
Views: 195
Posted By rob
Once we complete the remaining bits of the...

Once we complete the remaining bits of the massive APG, we'll be working on it. So the plan is that you should see it in the latter part of August.
Forum: HLO - Pathfinder 2nd Edition July 29th, 2020, 07:43 PM
Replies: 6
Views: 261
Posted By rob
We pushed a hotfix and this should now be...

We pushed a hotfix and this should now be corrected. Please submit a bug report is the problem persists for you.
Forum: HLO - Pathfinder 2nd Edition July 29th, 2020, 06:10 PM
Replies: 18
Views: 1,415
Posted By rob
There are 20 archetypes missing (out of 42)....

There are 20 archetypes missing (out of 42). EVERYTHING else in the book is in place. We'll be getting the remaining archetypes added over the next week.

For a complete rundown of everything...
Forum: HLO - Pathfinder 2nd Edition July 29th, 2020, 06:06 PM
Replies: 5
Views: 301
Posted By rob
Sounds like a bug. To figure it out, we'll need...

Sounds like a bug. To figure it out, we'll need more details. Can you please provide your character id to us? Or submit a bug report through HLO that will capture that info for us?
Forum: HLO - Pathfinder 2nd Edition July 29th, 2020, 05:00 PM
Replies: 6
Views: 261
Posted By rob
We think we have figured out the problem and are...

We think we have figured out the problem and are working on a fix. We'll be doing a hotfix after we've verified everything to be correct.
Forum: HLO - Pathfinder 2nd Edition July 29th, 2020, 04:21 PM
Replies: 6
Views: 261
Posted By rob
We are investigating right now. We'll provide an...

We are investigating right now. We'll provide an update once we get a handle on what's going sideways.
Forum: Hero Lab Online Discussion July 28th, 2020, 07:56 PM
Replies: 1
Views: 221
Posted By rob
We just introduced this capability for GMs in the...

We just introduced this capability for GMs in the release that just went out yesterday. There is an "Open Player-Safe Window" option that shows a summary of everything with all GM-only information...
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