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Search: Posts Made By: davidp
Forum: Announcements August 27th, 2019, 01:36 PM
Replies: 193
Views: 90,224
Posted By davidp
On Wednesday morning (August 28th) at 10 AM...

On Wednesday morning (August 28th) at 10 AM Pacific time, we plan to take Hero Lab Online and possibly the Realm Works servers down for maintenance. We expect up to about 30 minutes of downtime,...
Forum: Announcements August 9th, 2019, 05:50 PM
Replies: 193
Views: 90,224
Posted By davidp
On Saturday (August 10th) at 8 AM Pacific time,...

On Saturday (August 10th) at 8 AM Pacific time, we plan on taking Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been...
Forum: Announcements June 20th, 2019, 11:32 AM
Replies: 193
Views: 90,224
Posted By davidp
On Monday morning (June 24th) at 10 AM Pacific...

On Monday morning (June 24th) at 10 AM Pacific time we're planning on taking the Realm Works server offline for some maintenance. We expect up to about 30 minutes of downtime, though it may be less....
Forum: Announcements May 8th, 2019, 09:09 AM
Replies: 193
Views: 90,224
Posted By davidp
The maintenance today is complete.

The maintenance today is complete.
Forum: Announcements May 7th, 2019, 12:25 PM
Replies: 193
Views: 90,224
Posted By davidp
On Wednesday morning (May 8) at 10 AM Pacific...

On Wednesday morning (May 8) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.
Forum: Announcements April 24th, 2019, 08:31 AM
Replies: 193
Views: 90,224
Posted By davidp
On Thursday morning (April 25) at 10 AM Pacific...

On Thursday morning (April 25) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE:...
Forum: Announcements February 25th, 2019, 01:18 PM
Replies: 193
Views: 90,224
Posted By davidp
On Wednesday morning (February 27) at 10 AM...

On Wednesday morning (February 27) at 10 AM Pacific time we're planning on taking Hero Lab Online down for maintenance. The downtime should be limited to about 30 minutes.

EDIT: We're now also...
Forum: Announcements January 29th, 2019, 05:56 PM
Replies: 193
Views: 90,224
Posted By davidp
On Wednesday morning (January 30) at 10 AM...

On Wednesday morning (January 30) at 10 AM Pacific time we're planning on taking Hero Lab Online for maintenance. The downtime should be limited to at most 30 minutes.

This has been completed.
Forum: Announcements January 7th, 2019, 02:12 PM
Replies: 193
Views: 90,224
Posted By davidp
We are doing a preparatory phase for migrating to...

We are doing a preparatory phase for migrating to new servers next week. This necessitates taking all of our servers down for approximately an hour and a half. This will be occurring at 10 AM Pacific...
Forum: Announcements January 7th, 2019, 09:33 AM
Replies: 193
Views: 90,224
Posted By davidp
We're planning on a Realm Works server release at...

We're planning on a Realm Works server release at 4 PM Pacific today Monday January 7 for approximately 30 minutes. During the maintenance, access to Realm Works will be unavailable.

UPDATE: We...
Forum: Announcements December 17th, 2018, 02:37 PM
Replies: 193
Views: 90,224
Posted By davidp
The Realm Works server is back up.

The Realm Works server is back up.
Forum: Announcements December 14th, 2018, 10:43 AM
Replies: 193
Views: 90,224
Posted By davidp
We're planning to take Hero Lab Online, Realm...

We're planning to take Hero Lab Online, Realm Works, and our account/sales server down on Monday morning (December 17, 2018) at 10 AM Pacific time to perform some maintenance and roll out some...
Forum: Announcements November 14th, 2018, 10:16 AM
Replies: 193
Views: 90,224
Posted By davidp
Everything is back up.

Everything is back up.
Forum: Announcements November 12th, 2018, 12:42 PM
Replies: 193
Views: 90,224
Posted By davidp
We're planning a combined release of Hero Lab...

We're planning a combined release of Hero Lab Online Wednesday morning (11/14) at 10 AM Pacific time. We expect downtime to last up to 1 hour.

UPDATE: One of the steps we are performing for Hero...
Forum: Announcements September 4th, 2018, 10:08 AM
Replies: 193
Views: 90,224
Posted By davidp
The maintenance is completed and both Hero Lab...

The maintenance is completed and both Hero Lab and Realm Works are back up.
Forum: Announcements August 31st, 2018, 01:43 PM
Replies: 193
Views: 90,224
Posted By davidp
Tuesday morning (September 4th) at 10 AM Pacific...

Tuesday morning (September 4th) at 10 AM Pacific time, we will be doing some maintenance on the servers involving the Realm Works servers and Hero Lab Online. The expected downtime will be around 1...
Forum: Announcements August 29th, 2018, 10:30 AM
Replies: 193
Views: 90,224
Posted By davidp
A minor hardware upgrade is being performed on...

A minor hardware upgrade is being performed on Thursday morning (Aug 30th) at 10 AM Pacific time that will impact both Hero Lab Online and Realm Works. We've been informed that this upgrade will...
Forum: Announcements August 5th, 2018, 08:36 AM
Replies: 193
Views: 90,224
Posted By davidp
We are planning some maintenance on the Realm...

We are planning some maintenance on the Realm Works server starting at 5 AM Pacific time. It is expected to be down up to four hours. During this time, logging on to n and syncing will be unavailable.
Forum: Announcements July 27th, 2018, 08:30 PM
Replies: 193
Views: 90,224
Posted By davidp
We're planning a small update to the Hero Lab...

We're planning a small update to the Hero Lab Online server and our account/sales server Monday morning (July 30) at around 10 AM Pacific time. The server should be down for a brief period, probably...
Forum: Announcements July 25th, 2018, 04:37 PM
Replies: 193
Views: 90,224
Posted By davidp
We're planning a small update to the Hero Lab...

We're planning a small update to the Hero Lab Online server tomorrow morning (July 26) at around 10 AM Pacific time. The server should be down for a brief period, probably ten minutes or less.
Forum: Announcements July 24th, 2018, 05:26 PM
Replies: 193
Views: 90,224
Posted By davidp
We're planning a combined release of Hero Lab...

We're planning a combined release of Hero Lab Online, Realm Works Server, and our account/sales server Wednesday morning (July 25) at around 11 AM Pacific time. This update has a few more things...
Forum: Announcements June 15th, 2018, 02:02 PM
Replies: 193
Views: 90,224
Posted By davidp
We are planning on taking our servers down for...

We are planning on taking our servers down for maintenance briefly on Tuesday morning at 8 AM Pacific time. We expect it to take no longer than 30 minutes (and most likely a bit less than that)....
Forum: Announcements March 14th, 2018, 01:24 PM
Replies: 193
Views: 90,224
Posted By davidp
The server should be back up. Please report any...

The server should be back up. Please report any weirdness you see. We apologize it took longer than expected.
Forum: Announcements January 26th, 2018, 02:52 PM
Replies: 193
Views: 90,224
Posted By davidp
Server maintenance

At 5:00 PM Pacific time today, we will be taking the Hero Lab Online server, the sales server, and the account server down for maintenance. It is expected that the maintenance will be completed...
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