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Forum: HL - Pathfinder Roleplaying Game May 13th, 2016, 03:11 PM
Replies: 6
Views: 1,460
Posted By DaveN
Another thing to check for in 'Configure Hero'...

Another thing to check for in 'Configure Hero' is: 'Optional Rules / Classes to Show / Summoned Creatures' and make sure that it is unchecked.

This option essentially marks the character as a...
Forum: HL - Pathfinder Roleplaying Game May 2nd, 2016, 05:52 PM
Replies: 1
Views: 655
Posted By DaveN
Thanks for the inquiry. Could you please...

Thanks for the inquiry.

Could you please send the particulars to support@wolflair.com?

Please include any error messages that occur as a result of the crash plus any files referenced if any.
...
Forum: HL - Pathfinder Roleplaying Game December 18th, 2015, 12:42 AM
Replies: 18
Views: 2,757
Posted By DaveN
@Sir.Nel, If you have not done so already,...

@Sir.Nel,

If you have not done so already, please send an email request to support@wolflair.com with a reference to this thread so we can match it to your license and we will make sure this gets...
Forum: Hero Lab Discussion August 5th, 2015, 10:58 PM
Replies: 2
Views: 1,004
Posted By DaveN
Lupus, The PC and Mac versions of Hero Lab...

Lupus,

The PC and Mac versions of Hero Lab are practically identical in look, feel and functionality.

Characters can be easily moved between them and they update at the same time when we put...
Forum: Hero Lab Discussion July 17th, 2015, 11:44 AM
Replies: 12
Views: 4,526
Posted By DaveN
Aevil, The most common reasons for license...

Aevil,

The most common reasons for license reassignment errors are using the same license number on 2 devices instead of each device having its own unique license number and changing or updating...
Forum: HL - Shadowrun June 15th, 2015, 10:19 AM
Replies: 3
Views: 867
Posted By DaveN
Oi Chummer, I sounds like you just need to...

Oi Chummer,

I sounds like you just need to load the character in question and use 'Configure Hero' under the 'Character' menu to select the new content for use by that character.

Once you do...
Forum: Warhammer 40,000 May 19th, 2015, 10:18 AM
Replies: 1
Views: 1,129
Posted By DaveN
Have you checked 'Change Rules...' under the...

Have you checked 'Change Rules...' under the 'Roster' menu to make sure 'Hide Named or Special Characters' is unchecked?

Hopefully that's all it is since I can see him there in my copy of the...
Forum: HL - Pathfinder Roleplaying Game April 16th, 2015, 05:27 PM
Replies: 2
Views: 665
Posted By DaveN
Hey Jariath, The iOS 8.3 update caused some...

Hey Jariath,

The iOS 8.3 update caused some issues for the Hero Lab app which you have discovered!

Our awesome developers have put a fix up on the app store just an hour or two ago that fixes...
Forum: Necromunda April 14th, 2015, 01:23 PM
Replies: 2
Views: 2,769
Posted By DaveN
Do you have 'Enable Data File Debugging' checked...

Do you have 'Enable Data File Debugging' checked under the 'Develop' menu?

That will generate a bunch of errors for that old file but if you turn it off it should be fine.

If you continue to...
Forum: HL - Mutants & Masterminds November 20th, 2014, 04:51 PM
Replies: 4
Views: 2,004
Posted By DaveN
Could you please send this request along with...

Could you please send this request along with your license number to our technical support email address: support@wolflair.com

It sounds like your license number needs to be reset for some reason...
Forum: HL - Pathfinder Roleplaying Game August 25th, 2014, 12:36 PM
Replies: 3
Views: 895
Posted By DaveN
Multiple people have alerted us to this bug via...

Multiple people have alerted us to this bug via our support system!

The developers have been sent reports and sample characters and I'm sure they'll get it patched back up.

Thanks
Forum: Hero Lab Discussion July 17th, 2014, 03:24 AM
Replies: 17
Views: 5,773
Posted By DaveN
User happywanderer has supplied a procedure that...

User happywanderer has supplied a procedure that he says will fix the certificate issue for individual users:

happywanderers post...
Forum: HL - Pathfinder Roleplaying Game July 3rd, 2014, 07:05 PM
Replies: 2
Views: 751
Posted By DaveN
We do indeed have the Prestige Class "Brother of...

We do indeed have the Prestige Class "Brother of the Seal" from the Paths of Prestige book.

It is part of the Pathfinder RPG Campaign Setting #8 package which includes material from: Giants...
Forum: Realm Works Feature Requests June 20th, 2014, 05:19 PM
Replies: 1
Views: 781
Posted By DaveN
Please send a ticket to support@wolflair.com if...

Please send a ticket to support@wolflair.com if you have not already done so.

Thanks
Forum: Warhammer 40,000 May 8th, 2014, 03:34 PM
Replies: 2
Views: 980
Posted By DaveN
This validation issue is currently affecting all...

This validation issue is currently affecting all armies.

The fine folks who maintain the 40k data files are aware of this issue and have stated their intention to have a fix soon.
Forum: HL - d20 System March 26th, 2014, 09:45 PM
Replies: 1
Views: 702
Posted By DaveN
Hello Frenth, Did you accidentally load the...

Hello Frenth,

Did you accidentally load the Pathfinder game system instead of the d20/3.5?

If you could send a request to support@wolflair.com we will take a look.

Please include your...
Forum: Hero Lab Discussion March 24th, 2014, 03:08 PM
Replies: 2
Views: 978
Posted By DaveN
Correct, please grab the update from the app store.

That is correct, if you get the updated version from the app store then everything should work fine again!
Forum: HL - Pathfinder Roleplaying Game March 6th, 2014, 02:00 AM
Replies: 2
Views: 766
Posted By DaveN
Hey Aldaron, The reassignment countdown does...

Hey Aldaron,

The reassignment countdown does not start until our server sees that a license number was activated on a computer with a different systemID from the previous activation.

So, if you...
Forum: HL - Pathfinder Roleplaying Game February 17th, 2014, 12:15 PM
Replies: 30
Views: 11,924
Posted By DaveN
Hey Sudo, If you continue having issues with...

Hey Sudo,

If you continue having issues with the automatic updates, you could try grabbing the latest Pathfinder file manually.

For Mac or PC, download this file, pathfinder.hl...
Forum: Website Problems, Comments and Suggestions February 6th, 2014, 12:26 PM
Replies: 1
Views: 2,018
Posted By DaveN
Could you please try this alternate link and let...

Could you please try this alternate link and let me know if it works better for you?

Hero Lab download link (http://www.lonewolfdevel.com/submit/get_product.asp?product=hp&platform=win)

If it...
Forum: Card Vault February 5th, 2014, 09:13 PM
Replies: 5
Views: 9,451
Posted By DaveN
Hey Ben, I took a stab at sending your...

Hey Ben,

I took a stab at sending your license info.

If you don't get it right away, please send me a request via support@wolflair.com and we'll get things sorted.
Forum: Warhammer 40,000 February 5th, 2014, 12:22 PM
Replies: 1
Views: 968
Posted By DaveN
I think you must have at least a couple of the...

I think you must have at least a couple of the Roster Options selected in the Change Roster Settings dialog.

Planetstrike is the only Roster Option that I could find that invalidated the Normal...
Forum: Army Builder February 3rd, 2014, 03:02 PM
Replies: 3
Views: 898
Posted By DaveN
Hey Maelstrom, The support@wolflair.com...

Hey Maelstrom,

The support@wolflair.com address is the way to go!

As soon as I'm done here I will be working on more support tickets.

If it was pre AB 3.x then I think that not only would...
Forum: HL - Pathfinder Roleplaying Game February 1st, 2014, 10:23 AM
Replies: 3
Views: 809
Posted By DaveN
Hey Thorkull, Would it be possible for you...

Hey Thorkull,

Would it be possible for you to send a copy of the portfolio file that crashes your iPad to support@wolflair.com?

Please include all of the above details for our developer.
...
Forum: Hero Lab Discussion January 29th, 2014, 10:56 AM
Replies: 14
Views: 3,304
Posted By DaveN
The Fate Core content is very close now and in...

The Fate Core content is very close now and in what we hope is the final round of QA before the open Beta.

The last tough feature we're working through is the ability for users to bring their...
Showing results 1 to 25 of 31

 
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