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Forum: Hero Lab Online Discussion Yesterday, 01:07 PM
Replies: 0
Views: 59
Posted By SteveT
[COMPLETED] 5 Mins Planned downtime Mon (08/03) @2:10 PM Pacific (9:10 PM UTC)

We are planning a quick hotfix deployment for Hero Lab Online on Monday (August 3rd) at 2:10pm pacific (9:10 pm UTC). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.
Forum: Hero Lab Online Discussion July 31st, 2020, 05:50 PM
Replies: 0
Views: 63
Posted By SteveT
[COMPLETED] 5 Mins Planned downtime Fri (07/31) @10:30 PM Pacific (5:30 am UTC 8/1)

We are planning another quick hotfix deployment for Hero Lab Online on Friday (July 31st) at 10:30pm pacific (1:30 am eastern 8/1, 5:30 am UTC 8/1). We expect downtime to be 5 minutes or less.
...
Forum: Announcements July 31st, 2020, 05:48 PM
Replies: 205
Views: 99,868
Posted By SteveT
We are planning another quick hotfix deployment...

We are planning another quick hotfix deployment for Hero Lab Online on Friday (July 31st) at 10:30pm pacific (1:30 am eastern 8/1, 5:30 am UTC 8/1). We expect downtime to be 5 minutes or less.
...
Forum: Hero Lab Online Discussion July 30th, 2020, 06:12 PM
Replies: 17
Views: 549
Posted By SteveT
[COMPLETED] 5 Mins Planned downtime Thurs (07/30) @9 PM Pacific (4 AM UTC 7/31)

We are planning a quick hotfix deployment for Hero Lab Online on Thursday (July 30th) at 9pm pacific (4 am UTC 7/31). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.
Forum: Announcements July 30th, 2020, 06:11 PM
Replies: 205
Views: 99,868
Posted By SteveT
We are planning a quick hotfix deployment for...

We are planning a quick hotfix deployment for Hero Lab Online on Thursday (July 30th) at 9pm pacific (4 am UTC 7/31). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.
Forum: Hero Lab Online Discussion July 29th, 2020, 06:55 PM
Replies: 0
Views: 144
Posted By SteveT
[COMPLETED] 5 Mins Planned downtime Wed (07/29) @8 PM Pacific (3 AM UTC 7/30)

We are rolling out a hotfix for Hero Lab Online at 8pm pacific. We expect to be back up within about 5 minutes.

EDIT: This has been completed.
Forum: Hero Lab Online Discussion July 29th, 2020, 01:41 PM
Replies: 0
Views: 130
Posted By SteveT
[COMPLETED] 30 Mins Planned downtime Wed (07/29) @3 PM Pacific (10 PM UTC)

From the announcements thread (https://forums.wolflair.com/showthread.php?p=289935#post289935):

On Wednesday (July 29th) at 3pm Pacific time (10pm UTC), we plan to take Hero Lab Online and our...
Forum: Announcements July 29th, 2020, 01:40 PM
Replies: 205
Views: 99,868
Posted By SteveT
On Wednesday (July 29th) at 3pm Pacific time...

On Wednesday (July 29th) at 3pm Pacific time (10pm UTC), we plan to take Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may...
Forum: Hero Lab Online Discussion July 27th, 2020, 08:57 AM
Replies: 0
Views: 129
Posted By SteveT
[COMPLETED] 45 Mins Planned downtime Mon (07/27) @10 AM Pacific (5 PM UTC)

From the announcements thread (https://forums.wolflair.com/showthread.php?p=289898#post289898):

On Monday morning (July 27th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down...
Forum: Announcements July 27th, 2020, 08:56 AM
Replies: 205
Views: 99,868
Posted By SteveT
On Monday morning (July 27th) at 10 AM Pacific...

On Monday morning (July 27th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 45 minutes of downtime, though it may be less.

EDIT: This...
Forum: Hero Lab Online Discussion July 22nd, 2020, 08:27 AM
Replies: 0
Views: 194
Posted By SteveT
[COMPLETED] 20 Mins Planned downtime Wed (07/22) @10 AM Pacific (5 PM UTC)

From the announcements thread (https://forums.wolflair.com/showthread.php?p=289820#post289820):

On Wednesday morning (July 22nd) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online,...
Forum: Announcements July 22nd, 2020, 08:25 AM
Replies: 205
Views: 99,868
Posted By SteveT
On Wednesday morning (July 22nd) at 10 AM Pacific...

On Wednesday morning (July 22nd) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime,...
Forum: Hero Lab Online Discussion July 15th, 2020, 08:45 AM
Replies: 0
Views: 239
Posted By SteveT
[COMPLETED] 30 Mins Planned downtime Wed (07/15) @10 AM Pacific (5 PM UTC)

From the announcements thread (https://forums.wolflair.com/showthread.php?p=289713#post289713):

On Wednesday morning (July 15th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online,...
Forum: Announcements July 15th, 2020, 08:44 AM
Replies: 205
Views: 99,868
Posted By SteveT
On Wednesday morning (July 15th) at 10 AM Pacific...

On Wednesday morning (July 15th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime,...
Forum: Announcements July 7th, 2020, 04:35 PM
Replies: 205
Views: 99,868
Posted By SteveT
A few of our servers are experiencing unplanned...

A few of our servers are experiencing unplanned downtime today (7/7/2020). The Hero Lab Online server is now back up, but we are still working to restore our other servers (such as our account/sales...
Forum: Hero Lab Online Discussion July 7th, 2020, 04:21 PM
Replies: 0
Views: 376
Posted By SteveT
[RESOLVED] Unplanned Server Downtime Today 7/7/2020

The Hero Lab Online server is currently down and we are aware of the problem. This is an unplanned outage. We're working as fast as we can to get it back up and running.

UPDATE: This outage has...
Forum: Announcements July 2nd, 2020, 12:14 PM
Replies: 205
Views: 99,868
Posted By SteveT
We plan to briefly take down Hero Lab Online for...

We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 1:20 PM pacific (8:20pm UTC) on Thursday July 2nd.

EDIT: This has been completed.
Forum: Hero Lab Online Discussion July 2nd, 2020, 12:13 PM
Replies: 0
Views: 355
Posted By SteveT
[COMPLETED] 5 Mins Planned downtime Thursday (07/02) @1:20 PM Pacific (8:20 PM UTC)

We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 1:20 PM pacific (8:20pm UTC) on Thursday July 2nd.

EDIT: This has been completed.
Forum: Announcements July 1st, 2020, 12:32 PM
Replies: 205
Views: 99,868
Posted By SteveT
We plan to briefly take down Hero Lab Online for...

We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 1:35 PM pacific (8:35pm UTC) on Wednesday July 1st.

EDIT: This has been completed.
Forum: Hero Lab Online Discussion July 1st, 2020, 12:31 PM
Replies: 0
Views: 379
Posted By SteveT
[COMPLETED] 5 Mins Planned downtime Wednesday (07/01) @1:35 PM Pacific (8:35 PM UTC)

We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 1:35 PM pacific (8:35pm UTC) on Wednesday July 1st.

EDIT: This has been completed.
Forum: Hero Lab Online Discussion June 30th, 2020, 03:48 PM
Replies: 5
Views: 584
Posted By SteveT
The service is back up. Please reload your...

The service is back up. Please reload your browser page and give this another try if you were experiencing this issue.
Forum: Hero Lab Online Discussion June 30th, 2020, 03:34 PM
Replies: 5
Views: 584
Posted By SteveT
Thank you for reporting this. This seems to be...

Thank you for reporting this. This seems to be affecting non-US locales. We are rolling out a fix in approximately 5 minutes here. We expect the service to be back up within 5 minutes or less.
Forum: Hero Lab Online Discussion June 30th, 2020, 08:58 AM
Replies: 5
Views: 584
Posted By SteveT
[COMPLETED] 1 Hr Planned downtime Tuesday (06/30) @10 AM Pacific (5 PM UTC)

From the announcements thread (https://forums.wolflair.com/showthread.php?p=289408#post289408):

On Tuesday morning (June 30) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online, Realm...
Forum: Announcements June 30th, 2020, 08:57 AM
Replies: 205
Views: 99,868
Posted By SteveT
On Tuesday morning (June 30) at 10 AM Pacific...

On Tuesday morning (June 30) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales server down for maintenance. We expect up to about 1 hour of...
Forum: Hero Lab Online Discussion June 16th, 2020, 10:50 AM
Replies: 0
Views: 516
Posted By SteveT
[COMPLETED] 5 Mins Planned downtime Wednesday (06/17) @10 AM Pacific (5 PM UTC)

From the announcements thread (https://forums.wolflair.com/showthread.php?p=289222#post289222):

We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 10 AM pacific...
Showing results 1 to 25 of 326

 
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