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Search: Posts Made By: Ryan F
Forum: Hero Lab Online Discussion June 16th, 2022, 01:28 PM
Replies: 12
Views: 889
Posted By Ryan F
Hey all, The feedback is appreciated and I...

Hey all,

The feedback is appreciated and I think that I can help out a bit and provide a bit of assistance.

First, the following link will take you to the Tips and Insights page which cover...
Forum: Hero Lab Online Discussion June 2nd, 2022, 03:10 PM
Replies: 2
Views: 391
Posted By Ryan F
Hey there, We identified the problem just a...

Hey there,

We identified the problem just a short while ago and have targeted the issue with a quick fix which involved having to bring the service offline for a few minutes in order to roll out...
Forum: Hero Lab Online Discussion May 19th, 2022, 06:57 PM
Replies: 6
Views: 704
Posted By Ryan F
Hey there, Thank you all for the information...

Hey there,

Thank you all for the information and reports both here and through other methods. The team came together to crack the issue out with your help. Refreshing the login client should...
Forum: Hero Lab Online Discussion May 19th, 2022, 06:53 PM
Replies: 2
Views: 423
Posted By Ryan F
Hey there, There was an issue identified...

Hey there,

There was an issue identified late this evening that was impacting apple devices and services which the team worked to identify and get hotfixed. The service should now be accessible...
Forum: Hero Lab Online Discussion May 19th, 2022, 04:50 PM
Replies: 6
Views: 704
Posted By Ryan F
Hey there, I'd like to learn a bit more...

Hey there,

I'd like to learn a bit more about what you mean but we have the team looking at what might be going on presently regardless. Please contact us via the email you'll find in my signature...
Forum: Hero Lab Online Discussion May 17th, 2022, 08:58 AM
Replies: 1
Views: 655
Posted By Ryan F
Hey there, Sounds like a bug to me, if you'd...

Hey there,

Sounds like a bug to me, if you'd be so kind please reach out to us via the support email address that you can find in my signature. In order to help get a good idea of what is...
Forum: HL - Pathfinder Roleplaying Game May 17th, 2022, 08:37 AM
Replies: 5
Views: 838
Posted By Ryan F
Hey there folks, Let me see if I can help...

Hey there folks,

Let me see if I can help clear things up just a bit and dispel some of the confusion.

For any users who do not already have a License for PF1 from the time prior to the release...
Forum: HLO - Pathfinder 2nd Edition April 28th, 2022, 12:16 PM
Replies: 1
Views: 689
Posted By Ryan F
Hey Neram, After looking into things this...

Hey Neram,

After looking into things this does indeed seem to simply be a bug, and our team is being notified just now.

Thanks!
Forum: HLO - Pathfinder 1st Edition April 25th, 2022, 07:20 AM
Replies: 3
Views: 710
Posted By Ryan F
Hey, That's quite odd indeed, I'm trying a...

Hey,

That's quite odd indeed, I'm trying a few things out and I think I see the same error that you have, we're going to get this flagged to the appropriate team just now.
Forum: HLO - Pathfinder 1st Edition April 25th, 2022, 07:15 AM
Replies: 5
Views: 1,478
Posted By Ryan F
Hello, It looks as though we overlooked this...

Hello,

It looks as though we overlooked this a while ago, apologies for that!

As for the question at hand, the simple answer here is simply that this is not currently possible as Hero Lab...
Forum: Hero Lab Online Discussion April 25th, 2022, 07:11 AM
Replies: 1
Views: 784
Posted By Ryan F
Hello, I'm not 100% certain what you're...

Hello,

I'm not 100% certain what you're seeing based on the report here but generally speaking the Device Nickname credential is something that is intended to be restricted to such effect that...
Forum: HLO - Pathfinder 1st Edition April 14th, 2022, 09:09 AM
Replies: 1
Views: 510
Posted By Ryan F
Hey there, I think the issue here may be...

Hey there,

I think the issue here may be that you skipped over adding the Eidolon (Unchained) resource in the Summoner Tab in the appropriate Table just below the Class Features listing.

Check...
Forum: HLO - Pathfinder 2nd Edition March 24th, 2022, 03:10 PM
Replies: 4
Views: 1,271
Posted By Ryan F
Hey there, As long as they're enrolled at...

Hey there,

As long as they're enrolled at the Patron tier and have the RPG added to the Online Service either having purchased it from the new store, or in the case of PF1 for older Classic...
Forum: HLO - Pathfinder 2nd Edition March 19th, 2022, 03:38 PM
Replies: 5
Views: 1,414
Posted By Ryan F
Hey again, Alright, that's great actually....

Hey again,

Alright, that's great actually. The second of them was closed as you replied to that case indicating that we could disregard the message so I believe there may have been a...
Forum: HLO - Pathfinder 2nd Edition March 16th, 2022, 11:06 AM
Replies: 1
Views: 1,043
Posted By Ryan F
Hello Jacob, Not at present, no. The...

Hello Jacob,

Not at present, no. The Encounter and GM-facing options and add-ons are not yet part of the Hero Lab Online toolkit. We do very much have plans for these to be added but the task of...
Forum: HLO - Pathfinder 2nd Edition March 16th, 2022, 11:03 AM
Replies: 5
Views: 1,414
Posted By Ryan F
Greetings, I'd love to learn a bit more...

Greetings,

I'd love to learn a bit more about what is going on as the branch sub-system relating to these is pretty new. After doing a bit of initial testing I did find that a few options from the...
Forum: Hero Lab Online Discussion March 10th, 2022, 12:37 PM
Replies: 5
Views: 1,387
Posted By Ryan F
I am hesitant to say too much on the behalf of...

I am hesitant to say too much on the behalf of the rest of the team but I did want to just poke my head in here to speak up on my own accord.

This kind of change is something that we heard...
Forum: HLO - Pathfinder 2nd Edition March 2nd, 2022, 09:27 AM
Replies: 2
Views: 1,087
Posted By Ryan F
Greetings, I think that the Order selection...

Greetings,

I think that the Order selection panel and UI may be doing a bit of a disservice here communicating what all is actually part of the Druid Dediction given that is provides the full...
Forum: HL - Pathfinder Roleplaying Game February 23rd, 2022, 05:10 AM
Replies: 7
Views: 1,217
Posted By Ryan F
Hello, This sounds like an uncommon issue...

Hello,

This sounds like an uncommon issue regarding where the 32 bit and 64 bit versions of the software have their wires crossed. I'd advise a few different things to test out what the root issue...
Forum: Realm Works Discussion February 3rd, 2022, 01:26 PM
Replies: 16
Views: 5,428
Posted By Ryan F
Hey there Ruhar, Apologies for not replying...

Hey there Ruhar,

Apologies for not replying to this sooner, this was mainly because Parody has the right of it, there were initially some plans on different pricing tiers that didn't pan out for a...
Forum: HLO - Pathfinder 2nd Edition January 28th, 2022, 01:09 PM
Replies: 2
Views: 1,308
Posted By Ryan F
Hey there Azgulor, To me, this looks like...

Hey there Azgulor,

To me, this looks like some unintended side effects of recent changes we've made to cut down on things that typically don't need to be evaluated for NPCs, I'm not exactly...
Forum: HLO - Pathfinder 2nd Edition January 12th, 2022, 01:29 PM
Replies: 10
Views: 1,976
Posted By Ryan F
Yes indeed, there is! Open the Character...

Yes indeed, there is!

Open the Character that is thusly impacted, ensure that you have the Weapon added that you intend to raise the Weapon Damage Die to your Weapon Tab/Sheet and then locate the...
Forum: HLO - Pathfinder 2nd Edition January 12th, 2022, 01:17 PM
Replies: 10
Views: 1,976
Posted By Ryan F
Greetings, Ah, yes, the Custom Deity form...

Greetings,

Ah, yes, the Custom Deity form options, sadly those have some issues at the moment that present exactly the issue that you encountered. The issue is already one that we have documented...
Forum: HLO - Pathfinder 2nd Edition January 7th, 2022, 09:17 AM
Replies: 10
Views: 1,647
Posted By Ryan F
Hello again, Alright, with that information...

Hello again,

Alright, with that information that it's helped me zero in on the issue but sadly, due to the public nature of the forum it's not one I can openly discuss so what I'm going to do is...
Forum: HLO - Pathfinder 2nd Edition January 7th, 2022, 08:57 AM
Replies: 10
Views: 1,647
Posted By Ryan F
Hey Mad, Yeah, on a general overview of...

Hey Mad,

Yeah, on a general overview of what's been noted here it sounds like something is misconfigured somewhere so let me see if I can help with a general step-by-step how-to for setting up a...
Showing results 1 to 25 of 147

 
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