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Forum: Announcements January 15th, 2021, 09:51 AM
Replies: 256
Views: 129,965
Posted By SteveT
On Fri. (Jan. 15th) we will be taking Hero Lab...

On Fri. (Jan. 15th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

UPDATE: This has...
Forum: Announcements January 14th, 2021, 11:04 AM
Replies: 256
Views: 129,965
Posted By SteveT
We will be rolling out another quick update to...

We will be rolling out another quick update to Hero Lab Online at 11:25 AM Pacific (7:25 PM UTC). Expected downtime is 5 minutes.

EDIT: This has been completed.
Forum: Announcements January 14th, 2021, 09:49 AM
Replies: 256
Views: 129,965
Posted By SteveT
On Thurs. (Jan. 14th) we will be taking Hero Lab...

On Thurs. (Jan. 14th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 20...
Forum: Announcements January 13th, 2021, 09:37 AM
Replies: 256
Views: 129,965
Posted By SteveT
On Wed. (Jan. 13th) we will be taking Hero Lab...

On Wed. (Jan. 13th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are...
Forum: Announcements January 9th, 2021, 10:47 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Sat. (Jan. 9th) we will be taking our...

On Sat. (Jan. 9th) we will be taking our account/sales server down briefly at 10:50 PM Pacific time (6:50 AM UTC Jan. 10). New logins for Hero Lab Online and Realm Works will be unavailable for a...
Forum: Announcements January 8th, 2021, 07:18 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Friday (Jan. 8th) we will be taking our...

On Friday (Jan. 8th) we will be taking our account/sales server down briefly at 7:30 PM Pacific time (3:30 AM UTC Jan. 9). New logins for Hero Lab Online and Realm Works will be unavailable for a...
Forum: Announcements January 8th, 2021, 03:28 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Friday (Jan. 8) at 3:40 PM Pacific time (11:40...

On Friday (Jan. 8) at 3:40 PM Pacific time (11:40 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 10 minutes of downtime, though it may be less.

UPDATE: This...
Forum: Announcements January 8th, 2021, 09:46 AM
Replies: 256
Views: 129,965
Posted By SteveT
On Friday morning (Jan. 8) at 10 AM Pacific time...

On Friday morning (Jan. 8) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

UPDATE: This...
Forum: Announcements January 7th, 2021, 10:01 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Thursday (Jan. 7th) we will be taking our...

On Thursday (Jan. 7th) we will be taking our account/sales server down briefly at 10:00 PM Pacific time (6 AM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or...
Forum: Announcements January 6th, 2021, 05:53 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Wednesday (Jan. 6th) we will be taking our...

On Wednesday (Jan. 6th) we will be taking our account/sales server down briefly at 5:55 PM Pacific time (1:55 AM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute...
Forum: Announcements January 6th, 2021, 09:38 AM
Replies: 256
Views: 129,965
Posted By SteveT
On Wednesday (Jan. 6th) at 10 AM Pacific time (6...

On Wednesday (Jan. 6th) at 10 AM Pacific time (6 PM UTC) we will be taking Hero Lab Online down for maintenance. We expect up to 20 minutes of downtime (though it may be less).

UPDATE: This has...
Forum: Announcements January 4th, 2021, 12:10 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Monday (Jan. 4th) at 3:30 PM Pacific time...

On Monday (Jan. 4th) at 3:30 PM Pacific time (8:10 PM UTC) we will be taking down our account/sales server for a few minutes (less than 5). During this time, our online as store as well as new logins...
Forum: Announcements January 1st, 2021, 03:12 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Friday (Jan. 1st) at 3:30 PM Pacific time...

On Friday (Jan. 1st) at 3:30 PM Pacific time (11:30 PM UTC) we will be deploying some important server stability improvements and bug fixes to Hero Lab Online. Expected duration of downtime is 15...
Forum: Announcements December 31st, 2020, 06:00 PM
Replies: 256
Views: 129,965
Posted By SteveT
Yesterday's release introduced an issue into Hero...

Yesterday's release introduced an issue into Hero Lab Online that we are deploying a hotfix for. Users can expect to see downtime of 20 minutes or less while the fix is deployed at 6pm Pacific (2 AM...
Forum: Announcements December 30th, 2020, 09:31 AM
Replies: 256
Views: 129,965
Posted By SteveT
On Wednesday morning (Dec. 30th) at 10 AM Pacific...

On Wednesday morning (Dec. 30th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect roughly 1 hour of...
Forum: Announcements December 18th, 2020, 09:22 AM
Replies: 256
Views: 129,965
Posted By SteveT
On Friday morning (Dec. 18th) at 9:30 AM Pacific...

On Friday morning (Dec. 18th) at 9:30 AM Pacific time (5:30 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime, though it may be less.

EDIT:...
Forum: Announcements December 13th, 2020, 06:54 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Thursday morning (Dec. 17th) at 10 AM Pacific...

On Thursday morning (Dec. 17th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of...
Forum: Announcements December 9th, 2020, 12:04 AM
Replies: 256
Views: 129,965
Posted By SteveT
We are aware that a number of our servers are...

We are aware that a number of our servers are inaccessible as of a few minutes ago (including Hero Lab Online).

We are investigating the issue and contacting our hosting provider. We will provide...
Forum: Announcements December 1st, 2020, 03:14 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Wednesday morning (Dec. 2nd) at 10 AM Pacific...

On Wednesday morning (Dec. 2nd) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

UPDATE: This has been completed.
Forum: Announcements November 27th, 2020, 09:59 AM
Replies: 256
Views: 129,965
Posted By SteveT
We plan to briefly take down Hero Lab Online for...

We plan to briefly take down Hero Lab Online for 3-5 minutes to deploy bug fixes at 10:10 pm Pacific today Nov. 27th (6:10 pm UTC).

UPDATE: This has been completed.
Forum: Announcements November 26th, 2020, 04:43 PM
Replies: 256
Views: 129,965
Posted By SteveT
We plan to briefly take down Hero Lab Online for...

We plan to briefly take down Hero Lab Online for 3-5 minutes to deploy some critical bug fixes at 4:55 pm Pacific today Nov. 26th (12:55 am 11/27 UTC).

Our account/sales servers and new logins to...
Forum: Announcements November 25th, 2020, 03:21 PM
Replies: 256
Views: 129,965
Posted By SteveT
We plan to briefly take down Hero Lab Online for...

We plan to briefly take down Hero Lab Online for 3-5 minutes for some critical maintenance at 3:30 pm pacific today Nov. 25th (11:30 pm UTC).

UPDATE: This has been completed.
Forum: Announcements November 23rd, 2020, 03:50 PM
Replies: 256
Views: 129,965
Posted By SteveT
We plan to briefly take down Hero Lab Online to...

We plan to briefly take down Hero Lab Online to deploy bug fixes at 4pm pacific today Nov. 23 (12am 11/24 UTC). We expect downtime to be 5 minutes or less.

UPDATE: This has been completed.
Forum: Announcements November 22nd, 2020, 01:25 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Monday morning (Nov. 23rd) at 10 AM Pacific...

On Monday morning (Nov. 23rd) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime.

UPDATE: We are investigating a...
Forum: Announcements November 17th, 2020, 07:16 PM
Replies: 256
Views: 129,965
Posted By SteveT
On Thursday morning (Nov. 19th) at 10 AM Pacific...

On Thursday morning (Nov. 19th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of...
Showing results 1 to 25 of 384

 
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