Forum: Hero Lab Discussion
April 9th, 2012, 05:42 PM
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Replies: 7
Views: 3,892
Grand Moff Vixen
My name is Nancy and I work in the Support Dept. here at Lone Wolf Development. Can you send me a quick email with your name and email address. That way I can check to see if your email has been...
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Forum: Website Problems, Comments and Suggestions
June 19th, 2008, 09:52 AM
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Replies: 4
Views: 2,925
No license yet...
Rob,
I have replied to him twice, the first time in March immediately after
his first email was received. I just replied to him again today
(forwarding my original message to him) and I am...
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Forum: Website Problems, Comments and Suggestions
June 17th, 2008, 04:39 PM
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Replies: 4
Views: 2,925
No license yet...
Matthew,
OK, it has all been resent. Let me know if you have any problems
receiving it.
Nancy
LWD Sales/Support
On Jun 16, 2008, at 5:15 PM, wamwannabe wrote:
> I may have given you an...
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Forum: Website Problems, Comments and Suggestions
June 17th, 2008, 04:37 PM
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Replies: 4
Views: 2,925
No license yet...
Matthew,
Thank you for your email and your order. Yes, your email address was
entered incorrectly. I will fix the address and sent it out to you
again. Thank you again, and please let me...
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Forum: Website Problems, Comments and Suggestions
May 23rd, 2008, 09:08 AM
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Replies: 3
Views: 3,112
No license key
Alexander,
I am sorry that you have not received your license numbers. I checked
the support queue and do not have records of ever receiving an email
message from you. I will gladly take...
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Forum: Website Problems, Comments and Suggestions
May 8th, 2008, 04:32 PM
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Replies: 2
Views: 3,446
Again - No License Key!
I am sorry for your dissatisfaction. I believe that a 24 hour turn-
around time for a support question is not a sign of bad service. We
work very hard at trying to keep a very high level of...
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Forum: Army Builder
March 29th, 2008, 08:14 PM
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Replies: 2
Views: 3,135
Trouble with renewed license
Michael,
Thank you for your message. I am in the Customer Service Dept. and I
did reply to your message on 2/24. Check your email and see if you
find my reply, possibly it was filed in your...
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Forum: Website Problems, Comments and Suggestions
March 17th, 2008, 09:22 PM
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Replies: 1
Views: 3,092
licenses re-activation
Devin,
Thank you for your message. I apologize for not getting back to you
until now. We have been swamped in the support department and I am
just getting to your email now. I will send your...
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Forum: Website Problems, Comments and Suggestions
February 29th, 2008, 12:00 PM
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Replies: 1
Views: 2,893
No license key
Thank you for your message and your order. I will check into your
license number and email it right over to you. Please let me know if
there is anything that I can do to assist you further.
...
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Forum: Website Problems, Comments and Suggestions
December 19th, 2007, 03:49 PM
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Replies: 8
Views: 4,638
No Licence Key Recieved
Paul,
Thank you for your email. I just resent your license information to
the correct email address, hopefully you have received it by now. If
you have not, please email me directly and I...
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Forum: Website Problems, Comments and Suggestions
October 8th, 2007, 09:45 PM
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Replies: 4
Views: 3,744
No license key received
Thank you for your order and your email. Possibly your license
material was sent to your junk folder, so you might want to check
there. In the mean time, here are the numbers that you need to...
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Forum: Website Problems, Comments and Suggestions
October 8th, 2007, 01:25 PM
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Replies: 6
Views: 4,270
Buying Software
Jonathan,
I checked on your order, and I see that the emails that were sent to
you were not able to be delivered for some reason so they were
returned to us. I am going to include your...
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Forum: Website Problems, Comments and Suggestions
August 30th, 2007, 09:11 PM
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Replies: 6
Views: 4,270
Buying Software
Zach,
We were having problems with the server earlier today, but I do see
that your order did finally go through. Hopefully you received your
license information already. Please let me know...
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Forum: Website Problems, Comments and Suggestions
August 30th, 2007, 09:08 PM
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Replies: 2
Views: 3,488
Flames of war
Thank you for your email! Please direct questions and problems with
the data files for a particular game system to the author of those
data files. Load the data files into AB, then go to the...
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Forum: Army Builder
February 11th, 2007, 06:59 AM
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Replies: 8
Views: 4,607
No Response to Support Emails
John,
First off, my apologies for not getting back to you when you first
sent your message! I looked and could not find your messages any
where, only to find that they had been filed in my...
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Forum: Website Problems, Comments and Suggestions
January 12th, 2007, 09:50 AM
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Replies: 3
Views: 5,041
A couple of questions
Paul,
Thank you so much for your message. I wanted to let you know that the
best place for you to get your questions answered is to post them and
watch the Support Forum. Up there you have...
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Forum: Website Problems, Comments and Suggestions
April 13th, 2006, 05:45 AM
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Replies: 1
Views: 4,867
Army Builder 3
If the primary download is failing, it means something is wrong with
the connection between your computer (or ISP) and our hosting site.
Usually, these kinds of problems are temporary. If the...
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Forum: Army Builder
March 30th, 2006, 08:27 AM
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Replies: 3
Views: 3,239
License Help
Marty,
Please send an email to me at support@wolflair.com with your license
number and I will gladly look into this for you. And like
InquisitorValdez stated, you do always have your free...
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Forum: Army Builder
January 4th, 2006, 05:25 PM
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Replies: 2
Views: 3,430
problem with the december update
That error only occurs when you are using the WH40K data file. Make
sure that you down load the file that specifically says that it is
for AB3.1 in the description field. It is under the date...
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Forum: Army Builder
November 20th, 2005, 03:48 PM
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Replies: 2
Views: 3,270
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Forum: Army Builder
September 26th, 2005, 11:23 AM
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Replies: 1
Views: 3,141
Troy,
Sorry that this message has gone...
Troy,
Sorry that this message has gone unanswered for so long. Since this issue appears to be directly related to the data file, I suggest that you post this question directly to the data file...
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