Sync Timeout
 

So after waiting a month for a solution to not being able to open Real Works, i gave up and renamed my master realm. Now I am able to open the application again, but when attempting to sync I get a constant "Sync timed out" message. I've been a big fan of Realmworks and have hoped for the best. But I get the impression as a software engineer with many years of experience, that the product just is not ready for prime time.

While this is highly annoying it has been resolved in the past. The issue was with very large snippets, IIRC.

I just started getting this (again).

I have not really imported any new data or increased any snippets. It just starts to sync and then times out after about 3-5 seconds. No activity on the bar at all.

Anyone else seeing this in the past couple of days? Because it just started for me 2 days ago. Before that I was syncing fine...

i've the same problem. can you tell me that you could to solve it? if yes, how can i do solve sync problem?
thanks ...

Disappointed to hear that customer service is living down to its rep again. Things had gotten better for a little while and I was hearing better things. This is a busy time of year for the folks at LWD due to lots of conventions and that is probably a lot of the reason for the slow response time. However, there is no acceptable excuse for leaving an issue unanswered that long. Fear over losing access to my realms is one of my biggest issues with RW.

I'm guessing Rone has moved on due to the success of the Grimmerspace Kickstarter campaign.

I am having the same problem. Does anyone know if this is being fixed, or what I have to do to fix the problem myself?

Did a quick check using two different ISPs... one is a 100 up/down fiber... still timing out before it even gets to the progress bar... about 10-15 seconds on my laptop. I am starting to think this is on LWD's end... anyone else notice this in the past 3-5 days?

I opened a ticket. it was 'referred to the dev team'

I have also been seeing this and opened a ticket.

And how can i open a ticket, or is it enough that you guys opened one?

I would submit one so they know it's not isolated, so far all I've heard is crickets.

https://sales.lonewolfdevel.com/Supp...ern=Bug_Report

or support@wolflair.com

Just because it is the same message in the end, that does not mean it is the same problem... so it is always, always best to open a Ticket rather than hope someone else opened one that solves your issue.

The bug report link changed recently, it is now on the Contact Us page.

Same thing here. Multiple PC's and internet connections. Only happening on my realm that has all of the Pathfinder content imported, so it's a huge one.

I'm had to fall back to copying my master realm from pc to pc. Sort of regretting paying for the cloud service now. Worked ok before I had to pay for it, isn't it supposed to be the other way round?

I just have to point out that the longer this goes on, the less incentive there is for a GM to try to use Realm Works to share data with the players.. because he can't.

As it stands now, I cannot urge my players to adopt Realm Works player edition.

Uggh. What the hell did I just pay for their cloud service for if I can't sync my realms?

You can sync... assuming you don't have a bug with your realm, in which case you should contact support.

It's even better when you can't login due to Account Connection Errors.

Emailed support and they asked a few questions and had me download a small program and send them a file. I was informed they handed it off to the Devs. So now I wait.

So it's been three weeks since it started happening and I notified RW of the problem. I gave them every thing they asked for including a copy of my master realm and nothing. I'm starting to think that paying for cloud service was a waste of money.

Anyone else received a better response or is syncing [assuming the "Sync Timed Out" message]?

Hello BubbaDave,

I am looking into your situation now and updating your report email with more pertinent info as well as advising our dev team on your situation.

We are sorry for the wait that anyone has been dealing with in regard to these types of problems, they are particularly time-consuming to review and manually correct but if anyone has been waiting for an excessively long time please feel free to reach out to us via <Support@wolflair.com> and we can check in on your situation.

--
Ryan Furnas
Lone Wolf Development Support - support@wolflair.com
http://www.wolflair.com

I'm in the same situation, and i'm trying to be patient, but i'm also starting to think it was a waste of money :-(

Have the same problem.
 

I also have the same problem, have done everything requested, and am getting a bit frustrated.

Thanks for your continuing patience folks, we're on it and working as fast as we can.

Yeah, I just started experiencing this issue tonight. It is after I imported the Rise of the Runelords content into an existing realm that I was building to run Rise and/or Ironfang Invasion.

I got a response about 2 weeks ago, provided all info requested plus additional info.

I'm assuming they're super busy with GenCon and PF2 release coming up, so I'm being patient.

Thank you, Night Panda. You are correct, and we do appreciate your patience. Going as fast as we can.:D

I now have two realms that won't sync. I haven't submitted anything at this point, as I have been kind of waiting to see where this thread goes.

From the sound of it these problem might bespecific to each persons realm/database. You probably should send in bug reports on it.

Twice, I've had my only realm not able to sync.
In both cases, on it's own and without an update, they were inexplicably able to sync at some point.

The first time it was four or five days that it wouldn't sync.
The second time it was about a week, and the tech guy wanted the error message from the sync failure (it wouldn't sync in the morning before work, but it did in the evening when I was going for the exact message...)

I'm not saying that your case will fix itself, but without any server updates, twice it's fixed itself without changes to the realm on my end or a change to the RW version.

So, three months and counting and still unable to sync. I understand the challenges of a small development shop, but customers unable to use a service that has been paid for should be a higher priority. Since Realm Works seems to have taken a back seat to HL Online, I will not be renewing my subscription.

Hi Ri! This sounds like there may be some challenge that we should be able to help you overcome. Have you written to Support@wolflair.com? If not, please do so, and we'll see what we can do to get you back in sync. Thanks!

He is the OP, who says he sent in a request a month before the OP.

He's also not the only one. After supplying my db twice, the ticket is still open and there has been no update in some time.

Same here... multiple DbgView log/master realm uploads and still being looked at by the Devs...

Having the same issue with one of my realms.

3:20 PM, PST — August 20th

My realm has successfully synced! Hopefully everyone with problems will have their situations resolved shortly.

Bubba, did they have to do something to your realm or was it a server side only fix?

After seeing BubbaDave's message, I tried my broken realm just now and it also worked.

Nothing was required from my side; it just "suddenly worked again", so it appears to have been fixed server-side.