Do you realize how incredibly arrogant this statement is? If we don't like your new plans we're just immature people who react negatively to change?

Its actually quite possible that we're not reacting negatively to change per se, but rather that we have issues with the changes themselves.

Speaking for myself, I do NOT like the subscription model. I also do not like requiring internet access. That isn't "reacting negatively to change".

Obviously, you have to do what you think is best for your business and I'll do what I think best in response to your plans. But do NOT just dismiss my concerns (because that is what you ARE doing) as "reacting negatively to change".

The rest of your post quite reasonably sets out some of your reasons and answers some of our questions (although it notably totally omits talking about my personal biggest issue, the subscription model). But by the time I got to it I was already pretty darned pissed off by your preamble.

Honestly the plans for HLO makes a lot of sense. Many folks don't really get "engines" and the power and size they can usually be. Letting the server do the work should give good response times for all devices, even the older mobile devices. Considering I have paid way more per month to do practically the same thing as I have done on many other online games (mostly MMOs), this business model is quite modest.

Rob, do you believe that in the future that Lone Wolf devs will be able to build a dynamic maptool that works in conjunction with HLO and Realm Works? I know this would have to wait until alot more work has been done and added to both products and likely more customers invested in both products, but I would love to see such a "software suite"!
I have plans (not in the near future, but as soon as life will allow) to implement a grand digital environment to the gaming table my gaming group uses and we already use laptops in place of paper for all our gaming needs. Currently though my friend and I each have accounts for HLC so we can incorporate all the players we have. I hope that HLO will have better packages available for licensing a large group.

Just to make it clear, Rob, I don't think you Colen and the rest of the decision-makers at LoneWolf are bad people for deciding this. I can see some very good reasons it makes sense for you.

It simply isn't beneficial for me, since I really don't want to be dependent on an online connection, and particularly, a third party for my game support functionality. Its the same reason I use Maptool rather than Roll20, and the only thing I don't run myself when GMing remotely is Skype (and I could do without that if I had to).

The fact that any new systems you support will be in HLO only means that, in practice, you're unlikely to get any more money from me, but that doesn't mean any animosity on my part; its just the practical reality of both our decisions.

Does this mean that with the online model custom built content will be shared from the GM's system.

I have found his statement to be very true of gamers, and it would refer to me also.. I resisted the change to D&D 4.0 and 5.0 and still do. Sometimes the truth hurts.

I realized that I left one crucial bit of context out of my rant.

I was interested in getting Herolab support for Starfinder. Was disappointed by the fact that I'd have to use the new HLO for that. Telling me that the only reason I don't like HLO is because I'm afraid of change was not the right approach to mollify me :-). Its insulting and false.

As long as you actually continue to support HLC I don't really care what you do with HLO as its a product I won't be buying. I'll admit to being sceptical that ongoing support for HLC will continue at its current level (as you say, you're a very small company and when you don't have time to do everything I suspect that HLC is what will take the hit) but I'm certainly willing to wait and see.

That isn't fair, he didn't say that anyone was immature, just that they didn't like change. Which quite frankly a LOT of humans don't like change.

Edit: and I started to reply and then had to do some work stuff and then replied after you clarified.

Since HLC is currently paying all the bills, I suspect HLC will be supported for quite a while. If HLO starts making more money that HLC, then you might want to start getting worried about HLC, but that would probably need to be like 3:1 ratio or better before you should be concerned. {Speculation of course :)}

If we migrate to HLO, do we lose access to HLC? Is access to the two mutually exclusive?

He never said immature. He never said reacting negatively to change is unjustified or a bad thing. And he never said it was all gamers. He said it was a large contingent. In my experience, the statement is generally true. I know it's true of me.