License Disappearing
I have not been on Hero Lab for about a week. I went to start it up today my license has disappeared and it went into demo mode. When I tried to reactivate, the license did not appear in the activate box. I am running Windows 10. In all the years I have had Hero Lab I have never had this problem.
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I would say go to the HL Menu "License->Send my Licenses to me" so you could get the license and plug it in manually. But at least for me is also offline. :( |
I have been having connection issues today as well. I have not been able to get updates or check the license servers all day.
LW are servers down? |
I'll see if I can find anything out.
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Yeah they are. I am still having issues connecting to the update side of HL.
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This happened after I got an error while the program was checking for updates.
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Our DNS provider is having issues - apparently issues bad enough to take down their customer login page as well. :( We reported the problem to them some time ago, but a fix hasn't arrived yet. If it continues much longer we'll look at alternate solutions.
Sorry for the inconvenience, all! |
Update?
It's been 5 hours. Saturday is the day where most people game, especially on a holiday weekend. Any update?:confused:
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I've kicked off the process of switching over to our backup systems, which should take effect as soon as the changes propagate around the internet. Sorry for the inconvenience, everyone - I was also moving house this weekend, which made it significantly harder to address this expediently. :(
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