Haven't heard from help
 

Not sure where to post this, but I haven't heard from the Hero Lab support via email, so I figured I'd post it here.

Recently my HDD went on a spree of crashes, forcing me to reinstall two or three times, before I simply switched to my SSD. In that time I thought one of the installs was stable, and had my license get reassigned early to access the product, after the crash and reinstall to my SSD, I have contacted support twice about it, but haven't heard back from them.

If there's any information I can give or action I can do to make this process go by easier, please let me know.

@jasonthelamb, it looks like you contacted support on Saturday and our staff responded on Monday. Is there any other assistance you need?

Is there a way I can get the email re-sent to me?

You might want to check your spam folder. Certain providers send the e-mails from Lonewolf there. Also make sure that their email is in the exception list just in case

Yeah I clear my spam pretty regularly, so it's possible that it's already gone :|

I've resent the email.

In my experience Gmail flags LWD e-mail as spam unless you create a filter to except them. If you use the new Google Inbox interface, I recommend accessing your e-mail through the older Gmail interface to create a proper filter, simply going into your spam box and moving something back to your inbox doesn't seem to create a consistent spam-filter exception.