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-   Hero Lab Online Discussion (http://forums.wolflair.com/forumdisplay.php?f=95)
-   -   [COMPLETED] 5 Mins Planned downtime Wed (09/02) @10 AM Pacific (5 PM UTC) (http://forums.wolflair.com/showthread.php?t=64721)

SteveT September 2nd, 2020 09:51 AM

[COMPLETED] 5 Mins Planned downtime Wed (09/02) @10 AM Pacific (5 PM UTC)
 
From the announcements thread:
On Wed. morning (September 2nd) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.
EDIT: This has been completed.

Lewi_88 September 2nd, 2020 11:22 AM

Herolab not loading post update
 
Hi,

I am about to start gaming and since the update i cannot load my characters.

I have reset index DB & local storage aswell as my machine but the UI is just not loading.

As i am mid session can someone look at this asap.

Many Thanks

Lewi

charlieluce September 2nd, 2020 03:50 PM

Any Release Notes?

H2Os September 4th, 2020 03:12 AM

I logged in and got all kinds of xml errors.

flyteach September 4th, 2020 02:21 PM

I'm not seeing HTML errors (can you reproduce and/or describe the steps you're taking?), but it would still be nice to see release notes so we know what was supposed to be fixed and what's still outstanding.

charlieluce September 4th, 2020 02:33 PM

I've checked HLO on two devices (Windows 10 with Opera and Android 9 with Chrome) and it's working OK on both of them. Maybe try a different browser?

rob September 5th, 2020 02:13 PM

I will bug the guys about having forgotten to post release notes.

To my knowledge, there was only one important thing changed, which was a bug fix to an issue that very few people were running into.

rob September 5th, 2020 02:21 PM

Quote:

Originally Posted by Lewi_88 (Post 290612)
I am about to start gaming and since the update i cannot load my characters.

I have reset index DB & local storage aswell as my machine but the UI is just not loading.

As i am mid session can someone look at this asap.

I sure hope this problem got resolved for you. Everything checked out fine on our end immediately after the deployment, and I don't think anyone has been back here on the forums until now. I'm not sure what could have occurred. If you have captured what you got back, it would be valuable for us to get those details via a support ticket so we can investigate what occurred.

rob September 7th, 2020 01:34 PM

FYI, the missing release notes for the bug fix update this past week have now been posted. Sorry about dropping the ball on that.


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