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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

SteveT December 18th, 2019 05:35 PM

On Thursday morning (December 19th) at 10 AM Pacific time, we plan to take Hero Lab Online down briefly for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT January 2nd, 2020 11:37 AM

On Friday morning (January 3rd) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

EDIT: Things are taking longer than expected.

EDIT: This has been completed for now. We will need to take things down again briefly a little later today.

EDIT: We will be taking HLO down for maintenance again for about 10 minutes starting at 11:50 am pacific. We expect things to be back up by approximately 12 noon pacific.

EDIT: This has been completed.

SteveT January 6th, 2020 05:13 PM

On Monday morning (January 13th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: This downtime was originally scheduled for Wed. January 8th but has been postponed to Monday January 13th.

UPDATE: The maintenance is taking longer than expected. Once we have an estimate for completion, we will post it here.

UPDATE: Everything is back up.

SteveT January 13th, 2020 09:19 PM

We will be briefly taking down Hero Lab Online to deploy some bug fixes at 9:25 pm pacific. We expect to be back up by 9:30 pm pacific.

UPDATE: Everything is back up.

SteveT January 14th, 2020 05:01 PM

We will be briefly taking down Hero Lab Online to deploy some bug fixes at 5:10 pm pacific. We expect to be back up by about 5:15 pm pacific.

EDIT: This has been completed.

SteveT January 14th, 2020 10:15 PM

On Wednesday morning (January 15th) at 10 AM Pacific time, we plan to take Hero Lab Online, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: Things are taking longer than expected.

EDIT: Sorry for the delay, everything is now back up.

SteveT January 15th, 2020 06:14 PM

We will be briefly taking down Hero Lab Online to deploy some bug fixes at 6:20 pm pacific. We expect to be back up by about 6:25 pm pacific.

EDIT: This has been completed.

SteveT January 17th, 2020 09:56 PM

At 7am pacific on Saturday morning (January 18th) we will be briefly taking down Hero Lab Online for approximately 5 minutes to deploy some critical bug fixes and stability improvements. We expect to be back up by about 7:05am pacific.

EDIT: This has been completed.

UPDATE: We need to roll out another critical fix at 8:35am pacific. We expect to be back up by about 8:40am pacific.

EDIT: Everything is back up.

SteveT January 20th, 2020 08:08 PM

On Tuesday morning (January 21st) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: Things are taking a bit longer than expected, but we hope to bring things back up soon.

EDIT: Everything is back up, sorry for the delay.

SteveT January 21st, 2020 04:34 PM

We plan to briefly take down Hero Lab Online to deploy some critical bug fixes at 5:00pm pacific. We expect to be back up by about 5:05pm pacific.

EDIT: This has been completed.


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