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-   -   Crashes & Support(?) (http://forums.wolflair.com/showthread.php?t=63399)

ruhar November 5th, 2019 09:34 PM

Crashes & Support(?)
Has anyone been having issues with more crashes lately? I seem to be plagued with crashes lately. It has been occurring when I try to do something minor but today was major. I decided to sync the files and it kept crashing. The first couple of times was when I tried to do Sync All. So I decided to do them individually. The sync process was super slow with some crashes but I managed to finally get all but two synced. Those two kept crashing whether I did it individually or all at once. I let the system send a report a few times before I finally emailed support with the problem.

This brings up my next concern, is there any support when we have problems? I have to wonder if my message about the crashes will sit in a dark, dingy mailbox never to be opened. This is so frustrating. I feel like the poor dog who chased the thrown toy only to come back to find the owner drove off. I feel angry, frustrated, and betrayed.

Acenoid November 6th, 2019 03:41 PM

I hope they will still look into support issues, I mean, they are selling the product, it would be a bit shady, not to help you out? I would check with LWD in order to get a statement.

The amount of hours we all put into that tool.. yeah it's a let down...

ruhar November 7th, 2019 10:43 PM

I got a reply back from Ryan who started with the following: "We are working to make the dev team aware of the RW issues that are being reported from the latest build and I've sent out a message to check in on their efforts in that regard today."

He also asked for some information about the crash that I sent back to him.

At least there is still some support for RW....for now.

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