This turns out to have been a glitch on the server that only affected a small percentage of users. We finally figured it out and got it fixed this afternoon. Anyone who was running into this problem should no longer be experiencing it. Please double-check to confirm. If you DO continue to experience this problem, please open a support ticket, since that will be the faster way for us to become aware of the problem and start investigating what's going wrong.

Thanks! And apologies for the inconvenience!

Thanks Rob. I can confirm my Sync is working again.

I am also experiencing this issue. I submitted a ticket a few weeks ago and haven’t heard anything. Is there an estimate as to when this will be fixed for everyone? My players are looking forward to being able to use this program in our games, but we are have difficulties with a manual solution. I appreciate all your hard