Ipad and Google Drive
 

Hi,

When I try and import my portfolio via google drive using the "Import Portfolio" button, I can see my *.por files in my google drive folder but everything is grayed out. Am I missing something? I can see the files there but nothing is selectable.

Help :D

I can't possibly be the only one with this issue? On a side note, I found people complaining about this problem on an app called Procreate. Someone on their forums reported a work around but alas it did not fix my issues. Also, the import function works in iCloud so this must be an issue with google drive unless its just a bug on my end.

I'm actually having the exact same problem, and was hoping this thread would have a solution. :(

I think it's an issue with drive, because when I open Google Drive on my ipad the same grayed out symbols appear and it says "file not supported"

I'm not completely sure of what I did, it happened to me once. I believe it's caused by trying a file with the same name as one on the iPad.

I don't remember if I ignored it, or tried deleting one file and try to re import it.

Is it possible the file type is not associated with Herolab? Maybe uninstalling and re-installing Herolab will fix this.

(Not an apple person, so no idea if this is a reasonable thing..)

Yeah, this was a no go, I tried several times but I think the issue is how google drive see's the *.por file. This seems to be the common answer from developers.

Here is a quote from a developer in the procreate forums, that software being the closest app I could find that had the same exact issue.

One way they supposedly got around this issue is to open the file in google drive and then export it to the app. I tried doing this with "exporting", in my case "Open In" and then "Import with Herolab", nothing happens.

I have the same issue. It's not difficult to implement the Drive API. I've done it in Android. I don't see why they can't get it working in HeroLab.

Because they would have to take one of their few programmers from another task to do that. They have other priorities right now.

Same problem here :(

It should never be the consuming programs duty to implement an API to use cloud storage. That would require writing new code for every one that comes out.

If they want to claim they support it, then they need to write the code to actually support it.

*If* they claim to support it sure but I found one passing mention of Google Drive anywhere on the HL website and it wasn't in anything about HL accessing .por files from it.

I have the same issue with Google Drive. I understand the change but they add it to the app update, they must have tested it? No response from someone at wolflair?

I also have this issue
 

It's now 2/17/2018 and I can't import any of my .por files from Google Drive on my iPad. LoneWolf, please fix this issue!:mad:

I am also having this issue. It's now 2/17/2018 and it's not working to open .por files on an iPad using Google Drive. Greyed out. C'mon LoneWolf! Fix this...

I have no idea why you're having this issue but I've pointed it out to the dev who handles these things and hopefully he will have an answer for us tomorrow. :)

Hi everyone,

On the iPad, we support Apple's standard "document provider" API, which allows Hero Lab to retrieve files from various cloud services. Unfortunately, this doesn't work for some users who are using google drive - for other users (including me, and everyone at the company who I've asked to test it) it works fine. :(

This is a known bug which we're hoping to look into soon - as far as I can tell it's a bug with Apple's APIs (not our software), but I'm hoping to be able to work around it somehow. Sorry for the inconvenience, everyone!

Are you using a computer or an IPad? And importantly, what version of your operating system on either? I was using an IPad 3 which is limited to IOS 9.3.5 and I was able to export to Google Drive but not import. Dropbox and ICloud work fine.

Google Drive and iPad vs Mac
 

@Colen - On my Mac, importing from Google Drive into HeroLab works without issue. It’s only on my iPad where this fails. Have the staff test with iPads.

Sorry you are continuing to have this issue. We've all been pretty busy lately, but soon I hope to have time to fix this and other iPad issues users are experiencing. From what I can see right now "por" files are not being recognized as valid to import in at least some cases, so this is definitely a serious issue.

18 months since this was first noted.

Still doesn't work on my iPad.:(

This is something Dave looked into thoroughly for a previous iPad release. Google Drive specifically seems to have this problem, and it appears to be a problem with Google’s software, and I'm afraid it's not something we can control.

As he explained it, what is happening is that Hero Lab passes information to iOS saying “please show files to import, those that match this metadata are valid” where the metadata in question is some data that includes the file extension, but that is not the entirety of it.

For other online cloud drives like iCloud, this works fine. For Google Drive, this only seems to work if you have exported the portfolio from Hero Lab on iOS to Google Drive directly first (perhaps saving some extra metadata in the process?). Once Hero Lab tells iOS to display drives to import from, Hero Lab has no control whatsoever and does not interact directly with ANY cloud drives - that is all handled by iOS and the respective companies’ cloud software.

Dave tried contacting Google directly but hasn’t had much luck in getting them to even understand the issue.