Support emails and bug reports
Just wondering if something is going on with the support emails and automatic confirmation email when submitting a bug report...
Put in a bug report and never received either an automatic confirmation or a response from support. Emailed support directly 3 times and never received any response. Never seen either of those happen before so I was wondering if something is going on with support? Thanks |
No, nothing. Nothing is going on with them. Nothing at all.
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Hey there,
Could you please share the case number(s) you say did not receive a reply? Although Ryan and I cannot solve every case ourselves and must then pass certain cases onto the dev team, you'll always receive a response from us whereby we explain that process. I see only one new, unanswered case this morning in Realm Works. I just want to make sure we're receiving your bug reports. Thanks! |
Rone, I never received the confirmation email with a case number... hence the reason for me emailing support three times (again with no answer). Which is why I posted here on the forums wondering if anyone else was having issues.
Would you like me to open another bug report? |
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Just so you know over the past year I've submitted at least a dozen bug reports and gotten no reply from you guys. Many other people have posted about this here on the forum as well.
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I posted bugs and usually received at least some feedback, so I'm pretty sure that my reports have been looked at (or into) :D
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Rone,
Just send in a new bug report (1632 hours PST) with the issue. |
Almost an hour later and no automated response...
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