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-   -   pdf plugin not working (http://forums.wolflair.com/showthread.php?t=63943)

concerro February 24th, 2020 11:42 PM

pdf plugin not working
 
This has been going on for a while, but I kept putting it off.

When I try to save a statblock as a pdf I get a message that says, "To create PDF files, you must download the PDF plugin for Hero Lab....."

When I try to download the plugin I get a message saying the plugin has successfully downloaded. Then it ask me if I would like to launch the new update.

I select yes. Then I get a message saying "Setup has detected that a product which used the pdf plug-in is currently running....."

Is there a way to fix this?

Farling February 25th, 2020 12:11 AM

The "product which is currently running" is hero lab. So you have to close that before finishing the install of the PDF plugin.

lensman March 28th, 2020 11:17 PM

Post Upgrade v8.9G PDF not working
 
Having done the v8.9G update for Herolab 64 My PDF stoped working.

I am Getting the "To crate PDF files you most download the plugin error" when I try to save to PDf.

I have successfully downloaded the plug in 3 times, Restarted Herolab and my PC.

The PDF still keeps giving me the error

Any ideas?

concerro March 29th, 2020 12:40 AM

I found a work around.
Download Foxit PDF Reader. The free version is fine.
Go to Output Active Hero Statblock
Choose the Print Button
Choose Foxit Reader PDF Printer.
It wont actually try to print it, but it will allow you to save it as a pdf file.

Dami March 29th, 2020 03:08 AM

@lensman:
This is a known issue with HLC64 and the PDF plugin. If you can't get things working here's two options:
1. Send an email to support and they'll help you work it out,
2. Try copying the four files from your PDFcanvas directory to your herolab directory that have a name starting with "pdf" (pdfcanvas64.dll/lib, pdflib64.dll/lib).

darthgator April 12th, 2020 03:49 PM

Nice to know this is a known problem that's existed as long as HLC64 has been out but still has no official fix from LWD. I've tried all the workarounds I can find, and none of them will allow me to save a statblock as a .pdf. I guess since if it isn't Hero Lab online, the devs don't particularly care if their software works as advertised.

It's fun to be an old customer who doesn't need to spend any additional money on software so issues with the product I've paid for can be ignored.

charlieluce April 12th, 2020 09:31 PM

Which OS are you using? AFAIK both Windows and MacOS have native print to PDF capability. I normally use Windows PDF printer instead of the plugin just because the output files are smaller.

WayneLigon May 29th, 2020 01:42 PM

Quote:

Originally Posted by concerro (Post 286261)
This has been going on for a while, but I kept putting it off.

When I try to save a statblock as a pdf I get a message that says, "To create PDF files, you must download the PDF plugin for Hero Lab....."

When I try to download the plugin I get a message saying the plugin has successfully downloaded. Then it ask me if I would like to launch the new update.

I select yes. Then I get a message saying "Setup has detected that a product which used the pdf plug-in is currently running....."

Is there a way to fix this?

Same problem here. Only Adobe products are Adobe Bridge and the PDG reader

charlieluce May 29th, 2020 01:53 PM

Farling's answer in post #2 is correct. You have to start the installation, shut down Hero Lab Classic itself, then finish the installation.

Venger June 2nd, 2020 08:46 AM

The pdf export works well for me. Thanks


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