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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

SteveT April 30th, 2021 09:00 AM

On Fri. (April 30th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 15 minutes.

EDIT: This has been completed.

SteveT May 11th, 2021 01:39 PM

We are performing some maintenance on the RW server. It will be down for a few minutes.

EDIT: This maintenance is complete.

SteveT May 13th, 2021 08:58 AM

On Thurs. (May 13th) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

SteveT May 20th, 2021 08:24 AM

On Thurs. (May 20th) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

SteveT May 21st, 2021 08:50 AM

On Fri. (May 21st) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 15 minutes.

EDIT: This has been completed.

SteveT May 26th, 2021 08:46 AM

On Wed. (May 26th) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 15 minutes.

EDIT: This has been completed.

SteveT May 26th, 2021 12:32 PM

On Wed. (May 26th) we will be deploying a hotfix for Hero Lab Online at 1:35 PM Pacific time (8:35 PM PM UTC). Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.

SteveT June 3rd, 2021 08:49 AM

On Thurs. (June 3rd) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

EDIT: This has been completed.

SteveT June 4th, 2021 08:52 AM

On Fri. (June 4th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 3 minutes.

EDIT: This has been completed.

SteveT June 17th, 2021 08:37 AM

On Thurs. (June 17th) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

EDIT: This has been completed. Sorry for the delay, we needed to investigate an issue that is now resolved.

SteveT June 17th, 2021 04:44 PM

On Thurs. (June 17th) we will be deploying a hotfix for Hero Lab Online at 5:55 PM Pacific time (12:55 AM UTC 6/18). Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

SteveT July 6th, 2021 10:59 AM

On Wed. (July 7th) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

EDIT: This has been completed.

SteveT July 8th, 2021 08:39 AM

On Thurs. (July 8th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.

SteveT July 14th, 2021 06:19 PM

On Thurs. (July 15th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.

SteveT July 23rd, 2021 05:54 PM

On Sat. (July 24th) we will be taking Hero Lab Online down for maintenance at 8:30 AM Pacific time (3:30 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.

SteveT July 26th, 2021 01:15 PM

On Mon. (July 26th) we will be taking Hero Lab Online down for maintenance at 2:20 PM Pacific time (9:20 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.

SteveT July 27th, 2021 12:48 PM

On Tues. (July 27th) we will be taking Hero Lab Online down for maintenance at 2:00 PM Pacific time (9:00 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.

SteveT July 30th, 2021 08:28 AM

On Fri. (July 30th) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5:00 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: Sorry for the delay while we investigated an issue that needed to be resolved. Everything now back up.

SteveT August 3rd, 2021 11:48 AM

On Tues. (Aug. 3rd) we will be taking Hero Lab Online down for maintenance at 1 PM Pacific time (8:00 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.

SteveT August 4th, 2021 08:50 AM

On Wed. (Aug. 4th) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5:00 PM UTC). Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.

SteveT August 6th, 2021 12:09 PM

On Fri. (Aug. 6th) we will be taking Hero Lab Online down for maintenance at 1:15 PM Pacific time (8:15 PM UTC). Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.

SteveT September 1st, 2021 11:33 AM

On Wed. (Sept. 1) we will be taking Hero Lab Online down for maintenance at 4:30 PM Pacific time (11:30 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down a bit longer than expected. We'll provide more information as it becomes available.

UPDATE: Everything is back up, very sorry for the long delay.

SteveT September 7th, 2021 11:50 AM

On Wed. (Sept. 8) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.

SteveT September 12th, 2021 12:15 PM

On Mon. (Sept. 13) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

SteveT September 14th, 2021 02:03 PM

On Wed. (Sept. 15) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 20 minutes.

EDIT: This has been completed.

SteveT September 20th, 2021 08:57 AM

We will be taking our account/sales server down for maintenance briefly at 10 AM Pacific (5 PM UTC) today Mon. Sept. 20. New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute.

EDIT: This has been completed.

SteveT September 22nd, 2021 08:23 AM

On Wed. (Sept. 22) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

SteveT October 11th, 2021 01:32 PM

On Wed. (Oct. 13) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

UPDATE: We are investigating an issue and will be down longer than expected. We are assessing the problem now.

UPDATE: We are live again, sorry for the delay. Release notes will be posted shortly.

SteveT October 13th, 2021 01:57 PM

We are planning to deploy a hotfix for Hero Lab Online at 4 PM pacific (11 PM UTC) today, Oct. 13. Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

SteveT October 15th, 2021 08:44 AM

On Fri. (Oct. 15) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

SteveT October 16th, 2021 05:06 PM

On Sat. (Oct. 16) we will be taking Hero Lab Online down for maintenance to fix a serious issue with the Oracle class in Pathfinder 2 at 6:15 PM Pacific (1:15 AM UTC). Expected duration of downtime is 5 minutes. We apologize for the inconvenience.

EDIT: This has been completed.

SteveT October 18th, 2021 05:44 PM

On Wed. (Oct. 20) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

SteveT October 22nd, 2021 11:54 AM

On Fri. (Oct. 22) we will be taking Hero Lab Online down for maintenance at 1:15 PM Pacific time (8:15 PM UTC) to fix an internal stability issue that could impact performance. Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.

SteveT October 26th, 2021 01:25 PM

On Wed. (Oct. 27th) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.

SteveT October 27th, 2021 10:27 AM

On Wed. (Oct. 27th) we will be deploying a hotfix for Hero Lab Online at 11:40 AM Pacific time (6:40 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.

SteveT November 3rd, 2021 01:36 PM

On Wed. (Nov. 3) we will be taking our account/sales server down for maintenance at 2:45 PM Pacific time (9:45 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute. Our store and account management websites will be unavailable for a few minutes beyond that.

EDIT: This has been completed.

SteveT November 4th, 2021 10:15 AM

On Thurs. (Nov. 4) we will be taking our account/sales server down for maintenance at 11:25 AM Pacific time (6:25 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute. Our store and account management websites will be unavailable for a few minutes beyond that.

EDIT: This has been completed.

SteveT November 8th, 2021 10:18 AM

On Thurs. (Nov. 11) we will be taking Hero Lab Online our account/sales server down for maintenance at 10 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

NOTE: This maintenance was originally scheduled for Wed. Nov. 10 but was postponed to Thurs. Nov. 11.

EDIT: This has been completed. Release notes will be posted shortly.

SteveT November 12th, 2021 09:25 AM

On Fri. (Nov. 12) we will be taking Hero Lab Online down for maintenance at 10:45 AM Pacific time (6:45 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.

SteveT November 19th, 2021 01:08 PM

On Fri. (Nov. 19) we will be taking our account/sales server down for maintenance at 2:15 PM Pacific time (10:15 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute at this time.

EDIT: This has been completed.


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