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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

SteveT July 15th, 2020 08:44 AM

On Wednesday morning (July 15th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: We have encountered an unexpected complication and will be down a bit longer than expected. We hope to have services back up and running by about 11 AM pacific time (6 pm UTC). Sorry for the inconvenience.

UPDATE: HLO is live again.

UPDATE: Everything is now back up.

SteveT July 22nd, 2020 08:25 AM

On Wednesday morning (July 22nd) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

UPDATE: This is now complete.

SteveT July 27th, 2020 08:56 AM

On Monday morning (July 27th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 45 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT July 29th, 2020 01:40 PM

On Wednesday (July 29th) at 3pm Pacific time (10pm UTC), we plan to take Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: We have encountered an unexpected complication and will be down longer than expected. We will get things back up and running as soon as we can, sorry for the inconvenience.

UPDATE: Sorry for the delay, everything is back up again.

SteveT July 30th, 2020 06:11 PM

We are planning a quick hotfix deployment for Hero Lab Online on Thursday (July 30th) at 9pm pacific (4 am UTC 7/31). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.

SteveT July 31st, 2020 05:48 PM

We are planning another quick hotfix deployment for Hero Lab Online on Friday (July 31st) at 10:30pm pacific (1:30 am eastern 8/1, 5:30 am UTC 8/1). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.

SteveT August 6th, 2020 08:52 AM

On Thursday morning (August 6th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.

EDIT: We are planning a quick hotfix deployment at 1:45 pm pacific (8:45 pm UTC) to fix the weapon storage lockers in PF2 and SF. We expect downtime to be 5 minutes or less.

EDIT: Everything is back up.

SteveT August 7th, 2020 01:45 PM

We are planning a quick hotfix deployment for Hero Lab Online on Friday (Aug 7th) at 2:55pm pacific (9:55pm UTC). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.

SteveT August 10th, 2020 12:45 PM

We are planning a quick hotfix deployment for Hero Lab Online on Monday (Aug 10th) at 1:50pm pacific (8:50pm UTC). We expect downtime to be 5 minutes or less.

EDIT: This has been completed.

SteveT August 12th, 2020 08:49 AM

On Wednesday morning (August 12th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.

SteveT August 18th, 2020 07:21 PM

On Wednesday morning (August 19) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: We are going to be down a few minutes past the initial projected hour but we expect to be back up in just a few minutes.

UPDATE: Sorry for the delay, everything is back up.

SteveT August 19th, 2020 05:01 PM

On Thursday morning (August 20th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 10 minutes of downtime.

EDIT: This has been completed.

SteveT August 21st, 2020 10:10 AM

We plan to briefly take down Hero Lab Online for about 5 minutes to deploy bug fixes at 11:15am pacific (6:15 PM UTC). We expect to be back up by about 11:20am pacific.

SteveT August 26th, 2020 08:48 AM

On Wed. morning (August 26th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.

SteveT September 2nd, 2020 08:50 AM

On Wed. morning (September 2nd) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.

SteveT September 8th, 2020 08:47 AM

On Tues. morning (September 8th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime.

EDIT: This has been completed.

SteveT September 8th, 2020 09:07 PM

On Wednesday morning (September 9) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

SteveT September 10th, 2020 02:24 PM

On Friday morning (September 11) at 9 AM Pacific time (4 PM UTC), we plan to take Hero Lab Online and our account/sales servers down for maintenance. We expect up to about 10 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT September 11th, 2020 01:21 PM

We plan to briefly take down Hero Lab Online for about 5 minutes to deploy bug fixes at 2:25pm pacific (9:25 PM UTC).

EDIT: This has been completed.

SteveT September 15th, 2020 04:14 PM

On Wed. morning (September 16th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 10 minutes of downtime, though it may be less.

EDIT: This has been completed.

EDIT: We are rolling out a hotfix for HLO to fix some errors users are encountering @11:40 am pacific (6:40 PM UTC). Downtime is expected to be 5 minutes or less.

EDIT: This has been completed.

EDIT: We will be manually running our (normally nightly) maintenance cycle on the HLO server at 2:05 pm pacific (9:05 pm utc) to fix some further errors some users are encountering with the stage. Expected downtime will be approximately 1 minute.

EDIT: This has been completed.

SteveT September 16th, 2020 06:35 PM

On Thursday morning (September 17) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT September 18th, 2020 11:06 AM

We plan to briefly take down Hero Lab Online for about 5 minutes to fix some issues in Starfinder @12:20 PM pacific today (7:20 PM UTC).

EDIT: This has been completed.

SteveT September 23rd, 2020 03:32 PM

On Thursday morning (September 24) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.

SteveT September 30th, 2020 07:33 PM

On Thursday morning (Oct. 1) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT October 1st, 2020 01:58 PM

We plan to briefly take down Hero Lab Online for about 5 minutes to fix some issues in Starfinder @3:10 PM pacific today (10:10 PM UTC).

EDIT: This has been completed.

SteveT October 2nd, 2020 05:41 PM

On Tuesday morning (Oct. 6) at 2 AM Pacific time (9 AM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it will likely be less.

EDIT: This has been completed.

SteveT October 13th, 2020 06:30 PM

On Wednesday morning (Oct. 13) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT October 14th, 2020 04:23 PM

On Thursday morning (Oct. 14) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT October 22nd, 2020 03:50 PM

On Friday morning (Oct. 23) at 9 AM Pacific time (4 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT October 28th, 2020 06:23 PM

On Thursday morning (Oct. 29) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT November 3rd, 2020 11:04 AM

On Thursday morning (Nov. 5th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

NOTE: This maintenance was originally scheduled for Wednesday morning (Nov. 4th) but has been changed to Thursday (Nov. 5th).

UPDATE: This maintenance has been cancelled and will be performed at a later date TBD.

SteveT November 10th, 2020 11:17 AM

On Thursday morning (Nov. 12th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

UPDATE: This maintenance has been cancelled. However, we may still schedule some downtime for Hero Lab Online later in the day, but this is still TBD.

UPDATE: Tentative downtime for HLO mentioned in the previous update has been cancelled.

SteveT November 17th, 2020 06:16 PM

On Thursday morning (Nov. 19th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

UPDATE: We are investigating a problem and HLO will be down a bit longer than expected, sorry for the delay.

UPDATE: HLO is back up again. Again, sorry for the delay.

SteveT November 22nd, 2020 12:25 PM

On Monday morning (Nov. 23rd) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime.

UPDATE: We are investigating a problem and HLO will be down a bit longer than expected, sorry for the delay.

UPDATE: HLO is live again.

SteveT November 23rd, 2020 02:50 PM

We plan to briefly take down Hero Lab Online to deploy bug fixes at 4pm pacific today Nov. 23 (12am 11/24 UTC). We expect downtime to be 5 minutes or less.

UPDATE: This has been completed.

SteveT November 25th, 2020 02:21 PM

We plan to briefly take down Hero Lab Online for 3-5 minutes for some critical maintenance at 3:30 pm pacific today Nov. 25th (11:30 pm UTC).

UPDATE: This has been completed.

SteveT November 26th, 2020 03:43 PM

We plan to briefly take down Hero Lab Online for 3-5 minutes to deploy some critical bug fixes at 4:55 pm Pacific today Nov. 26th (12:55 am 11/27 UTC).

Our account/sales servers and new logins to Realm Works will also be unavailable during this time.

UPDATE: This has been completed.

SteveT November 27th, 2020 08:59 AM

We plan to briefly take down Hero Lab Online for 3-5 minutes to deploy bug fixes at 10:10 pm Pacific today Nov. 27th (6:10 pm UTC).

UPDATE: This has been completed.

SteveT December 1st, 2020 02:14 PM

On Wednesday morning (Dec. 2nd) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

UPDATE: This has been completed.

SteveT December 8th, 2020 11:04 PM

We are aware that a number of our servers are inaccessible as of a few minutes ago (including Hero Lab Online).

We are investigating the issue and contacting our hosting provider. We will provide more information as soon as it is available. We are working to get things back up as soon as possible.

UPDATE: There was apparently a network backbone issue for the company that hosts all of our servers but the outage appears to be over and Hero Lab Online is back up and running. The outage lasted from approximately 11:57 pm pacific to 12:08 am pacific. Thank you for your patience.


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