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-   -   Herolab Classic Support (http://forums.wolflair.com/showthread.php?t=64158)

bkbradburn April 8th, 2020 08:17 AM

Herolab Classic Support
 
Has anyone else had difficulty getting response back from Support? Mine is about a machine crash and getting the license moved to a new machine. The first email was sent on March 20th and again on April 4th.

BJ April 13th, 2020 05:35 PM

Hi there! I've searched via your email and am unable to locate any recent cases. Do you have a case number so we can see what's going on?

bkbradburn April 14th, 2020 05:14 AM

I do not have a case number. I never received an email back in reply to my request from support. I made sure to check my spam folder and trash but have found nothing.

EightBitz April 14th, 2020 12:31 PM

Quote:

Originally Posted by bkbradburn (Post 287658)
Has anyone else had difficulty getting response back from Support? Mine is about a machine crash and getting the license moved to a new machine. The first email was sent on March 20th and again on April 4th.

Yes. With me, in the past, they've taken a month or more to respond.

BJ April 16th, 2020 06:24 PM

Unfortunately, sometimes things go missing. And we can't respond to what we never receive. All we can do is apologize and try to make sure you can get through in the future. Please try sending an email to support@wolflair.com one more time so we can see what's going on. Please send from the same email that is associated with your account, which looks to be a Gmail account. If it gets through to us you will receive an email back with a case number.

Thanks!

bkbradburn April 17th, 2020 08:29 AM

Sent.

BJ April 21st, 2020 11:00 AM

Did you get a case number back?

bkbradburn April 21st, 2020 12:01 PM

Yes I did. Got it reset and working.

BJ April 22nd, 2020 11:40 AM

Great!


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