Lone Wolf Development Forums

Lone Wolf Development Forums (http://forums.wolflair.com/index.php)
-   Announcements (http://forums.wolflair.com/forumdisplay.php?f=96)
-   -   Server maintenance (http://forums.wolflair.com/showthread.php?t=60040)

davidp January 26th, 2018 02:52 PM

Server maintenance
 
At 5:00 PM Pacific time today, we will be taking the Hero Lab Online server, the sales server, and the account server down for maintenance. It is expected that the maintenance will be completed within half an hour.

This means Hero Lab Online will be unavailable during the maintenance period. Realm Works logins will also be unavailable. And sales for Realm Works and Hero Lab Online products will also be affected.

SteveT January 28th, 2018 08:10 PM

We are tentatively planning another short maintenance period on Monday this week during the afternoon Pacific time. This maintenance is not expected to take very long, and we will do our best to minimize server downtime as much as possible. We’ll provide more details once they are available.

SteveT January 29th, 2018 02:09 PM

At 3:45 pm Pacific time today we will be taking the account and sales servers down for maintenance. The maintenance is expected to be completed within half an hour.

During the maintenance period, logging in to Hero Lab Online and Realm Works will be unavailable. Sales for Realm Works and Hero Lab Online products will also be affected.

SteveT February 1st, 2018 07:41 PM

We are planning to take the account/sales server down for a short maintenance period on Friday during the afternoon Pacific time. As usual, we will minimize server downtime as much as possible. We’ll provide more details once they are available.

SteveT February 2nd, 2018 12:37 PM

At 2:30 pm Pacific time today we will be taking the account/sales server down for maintenance. The maintenance is expected to be completed within half an hour.

During the maintenance period, logging in to Hero Lab Online and Realm Works will be unavailable. Sales for Realm Works and Hero Lab Online products will also be affected.

Joe February 14th, 2018 11:39 AM

We're planning a Hero Lab Online release tomorrow afternoon. The exact time is TBD, but is likely to be between 12pm-4pm Pacific time. Downtime is expected to be minimal. There may be a few seconds during which the service becomes unresponsive, after which you will need to refresh your browser to get the latest update.

Sales and Realm Works should be unaffected.

Joe February 15th, 2018 01:27 PM

Update: We're on track. The "blip" of downtime should be at some point in the next 30-40 minutes (~2:45-3:15pm Pacific).

SteveT February 15th, 2018 05:18 PM

We’re planning to take the account/sales server down for a short maintenance period on Friday during the afternoon Pacific time. The exact time is TBD, but it is likely to start between 12pm-4pm, and is expected to be completed within half an hour.

During the maintenance, sales and license activation for Realm Works and Hero Lab Online products will be unavailable, along with the account management website.

For a brief portion of the maintenance, logging in to Hero Lab Online and Realm Works will be unavailable, however this portion typically lasts only a few minutes, and you’ll be unaffected if you are already logged in.

SteveT February 16th, 2018 04:26 PM

UPDATE: We are running late today. We will be taking the account/sales server down for a short maintenance period at 6pm Pacific. The maintenance is expected to be completed within half an hour.

As mentioned yesterday, for a few minutes at the beginning of the maintenance period, logging in to Realm Works and Hero Lab Online will be unavailable, however if you are already logged in your service will be unaffected.

SteveT February 19th, 2018 05:55 PM

We are tentatively planning to take the account/sales server down for a short time on Tuesday during the afternoon Pacific time for maintenance. We’ll provide more details once they are available.

SteveT February 20th, 2018 06:16 PM

The tentative maintenance for today on the account/sales server was cancelled. This maintenance will likely take place sometime later this week during the afternoon Pacific time. We'll keep you posted.

SteveT February 22nd, 2018 05:21 PM

At 7pm Pacific today we will be taking the account/sales server down briefly for maintenance. The maintenance is expected to be completed within half an hour. For the first few minutes of the maintenance, new logins to Realm Works and Hero Lab Online will be unavailable, however your service will be unaffected if you are already logged in.

SteveT March 7th, 2018 08:46 PM

We are planning to take the account/sales server down briefly for maintenance on either Thursday or Friday this week, likely during the afternoon Pacific time. The maintenance is expected to be short, as usual. We'll provide more details once they are available.

SteveT March 9th, 2018 11:54 AM

At 2pm Pacific time today we'll be taking the account/sales server down briefly for maintenance. The maintenance is expected to be completed within half an hour.

During this time, product sales, license activation, and account management for Realm Works and Hero Lab Online will be unavailable. During the first few minutes of the maintenance, logging in to Realm Works and Hero Lab Online will be unavailable, however your service will be unaffected if you are already logged in.

Joe March 13th, 2018 11:58 AM

We're planning a Hero Lab Online release tomorrow morning at around 10am Pacific time. Unlike some past releases, we're expecting a fair amount of downtime (but we're hoping not longer than 1 hour).

As usual, after the update is live, you will need to refresh your browser to get the latest update.

Sales and Realm Works should be unaffected.

Joe March 14th, 2018 10:16 AM

Update: An upgrade process is taking longer than expected to work its way through all the data everyone's been creating. We hope to have things back up soon, but we're obviously past our predicted 1 hour window. Will update with an ETA when we have one.

davidp March 14th, 2018 01:24 PM

The server should be back up. Please report any weirdness you see. We apologize it took longer than expected.

Joe March 30th, 2018 01:40 PM

Tuesday, April 3rd at 11am Pacific time, we'll be bringing down Hero Lab Online for database maintenance. We'll also be deploying some new features bugfixes as well. We expect the downtime to last no more than 1 hour.

Joe April 3rd, 2018 10:17 AM

HLO is back up, sooner than expected. Please report any bugs you find with the new build. Thanks.

SteveT April 5th, 2018 03:37 PM

We are planning to take the account/sales server down briefly for maintenance on Friday this week, likely during the afternoon Pacific time. We'll announce the exact time on Friday. As usual, the maintenance is expected to be short.

During the maintenance, product sales, license activation, and account management for Realm Works and Hero Lab Online will be unavailable. During the first few minutes of the maintenance, logging in to Realm Works and Hero Lab Online will be unavailable, however your service will be unaffected if you are already logged in.

SteveT April 6th, 2018 12:00 PM

The account/sales server maintenance I mentioned yesterday will begin at 2:00 PM Pacific time today. The maintenance is expected to be completed within half an hour.

Rone April 17th, 2018 01:15 PM

Hey folks,

We are aware Hero Lab Online is experiencing unscheduled downtime and apologize for any inconvenience this might be causing. Our devs are working on it.

I'll make an announcement here the very moment we're back online.

Rone April 18th, 2018 05:04 AM

We are back online.

Joe April 24th, 2018 10:21 AM

We're planning a Hero Lab Online update Thursday morning (04/26/2018) at around 10am Pacific time. This update will remove the "Early Access" status from NPC functionality. There will be a small amount of downtime for database maintenance as part of this release, but we're hoping it will be around 15 minutes.

As usual, after the update is live, you will need to refresh your browser to get the latest update.

Sales and Realm Works should be unaffected.

SteveT April 30th, 2018 01:16 PM

We are planning to take the account/sales server down briefly for maintenance later today (the exact time is TBD - this will be posted here later today). The maintenance is expected to be completed within 15 minutes. During a portion of this time, logging in to Realm Works and Hero Lab Online will be unavailable, but your service will not be affected if you are already logged in.

SteveT April 30th, 2018 04:42 PM

The maintenance I mentioned in my previous post will begin in a few minutes, at 5:50 pm Pacific Time. We expect to have everything back up by 6 or 6:05 pm.

SteveT April 30th, 2018 05:40 PM

The previously mentioned maintenance went as expected, however we may need to restart the account/sales server at some point TBD this evening in order to finish up the last bit of this maintenance. New logins to Realm Works and Hero Lab Online may be unavailable for a minute or two when this happens. We'll keep you posted.

SteveT April 30th, 2018 06:06 PM

We will be restarting the account/sales server at 7:20pm Pacific to complete our maintenance. It should only be down for a minute or two.

Joe May 2nd, 2018 04:05 PM

We're planning a combined release of Hero Lab Online and our account/sales server tomorrow morning at around 11am Pacific time. This update will add support for the new Pact Worlds package in Starfinder. Unlike some past releases, we're expecting a fair amount of downtime, but we expect it to last no more than 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. Once things are back up, the Pact Worlds package itself will appear in the store for purchase shortly thereafter.

As usual, after the update is live, you will need to refresh your browser to get the latest update. Please note, if you choose to purchase the Pact Worlds, you may need to refresh your browser once afterward to access the newly purchased content (this is a limitation we hope to remove in the future).

Joe May 14th, 2018 08:57 AM

We're planning a combined release of Hero Lab Online and our account/sales server tomorrow morning at around 10am Pacific time. This update will add support for the new Dead Suns package in Starfinder. We're hoping the downtime will not be longer than ~30 minutes.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. Once things are back up, the Dead Suns package itself will appear in the store for purchase shortly thereafter.

As usual, after the update is live, you will need to refresh your browser to get the latest update. Please note, if you choose to purchase Dead Suns, you may need to refresh your browser once afterward to access the newly purchased content (this is a limitation we hope to remove in the future).

SteveT May 30th, 2018 10:13 AM

We're planning to take the account/sales server down very briefly for maintenance Thursday morning this week at 10am Pacific time. The maintenance is expected to be completed within 10 minutes. During the maintenance, logins to Realm Works and Hero Lab Online will be unavailable, but your service will be unaffected if you are already logged in.

davidp June 15th, 2018 02:02 PM

We are planning on taking our servers down for maintenance briefly on Tuesday morning at 8 AM Pacific time. We expect it to take no longer than 30 minutes (and most likely a bit less than that). During the maintenance, access to Hero Lab Online and Realm Works both will be unavailable.

Joe June 29th, 2018 03:51 PM

We're planning a combined release of Hero Lab Online and our account/sales server Monday morning (7/2) at around 10am Pacific time. This update will include a few highly requested enhancements and a number of bugfixes. We're hoping the downtime will not be longer than ~1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online. The actual downtime of the account server should be significantly less than that HLO itself.

As usual, after the update is live, you will need to refresh your browser to get the latest update.

UPDATE: This is taking longer than anticipated due to some infrastructure difficulties. We're working on it, and will keep you posted.

UPDATE: We're back up. Thanks for your patience.

Joe July 13th, 2018 02:41 PM

We're planning a combined release of Hero Lab Online and our account/sales server Tuesday morning (7/17) at around 11am Pacific time. This update is primarily to lay some groundwork for our upcoming appearance at Gen Con, but will also include a few features and bugfixes. We're hoping the downtime will not be longer than ~1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

As usual, after the update is live, you will need to refresh your browser to get the latest update.

UPDATE: FYI we're hitting some bumps in the road deploying the update. We'll keep you posted as to when we expect to be back up. Thanks for your patience!

UPDATE: The server is starting to come back up. Things may be a little unstable for the next 30 minutes or so.

One of the fixes we've deployed addresses the bug causing this instability when the service comes back online, but it won't be effective until the NEXT update (so hopefully things will come back up more quickly and smoothly in the future).


UPDATE: I may have spoken too soon, we're still seeing instability on the server that isn't settling down as we expected. We're looking into it, and will let you know when we know something.


UPDATE: OK I believe things are back up now and stabilizing. Thanks everyone for your patience!

davidp July 24th, 2018 05:26 PM

We're planning a combined release of Hero Lab Online, Realm Works Server, and our account/sales server Wednesday morning (July 25) at around 11 AM Pacific time. This update has a few more things laying the groundwork for our upcoming appearance at Gen Con. We're hoping the downtime will not be longer than an hour.

UPDATE: Our update is running a little long. We hope to be no more than 15 minutes over our planned hour, but I'll keep you posted. Thanks for your patience!

UPDATE: We are investigating some unexpected issues with the release. We may need to briefly take down or restart our servers depending on the outcome of the investigation, but we're hoping any further downtime will be relatively short.

UPDATE: We'll be taking down the RW server for a few minutes at 2:30 PM Pacific.

davidp July 25th, 2018 04:37 PM

We're planning a small update to the Hero Lab Online server tomorrow morning (July 26) at around 10 AM Pacific time. The server should be down for a brief period, probably ten minutes or less.

davidp July 27th, 2018 08:30 PM

We're planning a small update to the Hero Lab Online server and our account/sales server Monday morning (July 30) at around 10 AM Pacific time. The server should be down for a brief period, probably ten minutes or less. During this time, Realm Works logins may also be affected.

SteveT July 30th, 2018 10:47 PM

We're planning a small update to our account/sales server Tuesday morning (July 31) at 10 AM Pacific time. The downtime is expected to be five minutes or less. During this time, new logins to Realm Works and Hero Lab Online will be unavailable.

davidp August 5th, 2018 08:36 AM

We are planning some maintenance on the Realm Works server starting at 5 AM Pacific time. It is expected to be down up to four hours. During this time, logging on to n and syncing will be unavailable.

Joe August 13th, 2018 09:22 AM

We're planning an update of Hero Lab Online Wednesday morning (Aug 15) at 10 AM Pacific time. We're hoping downtime will not be longer than ~1 hour.

UPDATE: We're also planning an update of our account/sales server at the same time. However the account server downtime is expected to be shorter than Hero Lab Online (probably less than 15 minutes). While the account server is down, logins to Realm Works will be unavailable, along with sales for Realm Works and Hero Lab Online.

UPDATE: We're sorting out a few details on this end, so we're not going to hit our 10 AM window. ETA is not known at this point, but we're hoping sometime in the next few hours. We'll keep the service up until then, and keep you posted when we're getting close. Thanks for your patience.

UPDATE: OK I think we've got everything sorted out on this end. We'll be bringing things down in the next 10-15 minutes or so. We'll let you know when it's back up.

Everything should be back up. Thanks for your patience!


All times are GMT -8. The time now is 08:13 PM.

Powered by vBulletin® - Copyright ©2000 - 2019, vBulletin Solutions, Inc.
wolflair.com copyright 1998-2016 Lone Wolf Development, Inc. View our Privacy Policy here.