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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

SteveT February 4th, 2020 08:42 PM

On Wednesday morning (February 5th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: We are running a few minutes long here but we hope to be up in a few minutes

EDIT: This has been completed.

SteveT February 5th, 2020 07:27 PM

On Thursday morning (February 6th) at 10 AM Pacific time, we plan to take Hero Lab Online down for a short deployment for about 5 minutes. We expect to be back up by about 10:05 am.

EDIT: This has been completed.

SteveT February 11th, 2020 04:12 PM

On Wednesday morning (February 12th) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT February 12th, 2020 03:48 PM

We plan to briefly take down Hero Lab Online for a hotfix deployment for about 5 minutes at 3:55 pm pacific today. We expect to be back up by about 4:00pm pacific.

We will also be restarting our account/sales server so new logins to Realm Works will be unavailable as well.

EDIT: This has been completed.

SteveT February 17th, 2020 08:05 PM

We will be taking our account/sales server down briefly for maintenance for about 15 minutes at 10 am pacific time on Tuesday February 18. During this time new logins to Hero Lab Online and Realm Works will be unavailable.

EDIT: This has been completed.

SteveT February 19th, 2020 11:05 PM

On Thursday morning (February 20th) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: We are delaying this maintenance until a little later today. We will post again here when we have an exact time.

UPDATE: This maintenance will proceed at 12 noon pacific.

UPDATE: This has been completed.

SteveT February 24th, 2020 03:06 PM

We will be taking our account/sales server down for maintenance for about 15 minutes at approximately 3:10 pm pacific today. During this time, new logins to Hero Lab Online and Realm Works will be unavailable.

The store and account management websites will be down for maintenance until about 5:00 pm pacific.

Additionally, we plan to deploy an update to Hero Lab Online at approximately 5:00 pm (the exact time is TBD). The service will be unavailable for about 5-10 minutes. We will post here when we have a definite time.

UPDATE: The Hero Lab Online deployment mentioned above has been delayed until Tuesday morning (Feb. 25th) at approximately 10 AM pacific. The store and account management websites will be closed until the morning as well.

UPDATE: The deployment is now in progress, however it is taking longer than expected. We expect to be back up by about 10:30 AM pacific.

UPDATE: This has been completed.

SteveT February 25th, 2020 07:51 PM

On Wednesday morning (February 26th) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT February 27th, 2020 05:34 PM

On Friday morning (February 28th) at 9 AM Pacific time, we plan to take Hero Lab Online down for a short deployment for about 5 minutes. We expect to be back up by about 9:05 am.

EDIT: This has been completed.

SteveT March 2nd, 2020 04:14 PM

On Wednesday morning (March 4th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales server down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

SteveT March 4th, 2020 04:15 PM

We plan to briefly take down Hero Lab Online for a hotfix deployment for about 5 minutes at 4:20 pm pacific today. We expect to be back up by about 4:25pm pacific.

EDIT: This has been completed.

SteveT March 5th, 2020 06:21 PM

On Friday morning (March 6th) at 9 AM Pacific time, we plan to take Hero Lab Online down for a short deployment for about 5 minutes. We expect to be back up by about 9:05 am.

EDIT: This has been completed.

SteveT March 6th, 2020 03:10 PM

We plan to briefly take down Hero Lab Online for a hotfix deployment for about 5 minutes at 3:10 pm pacific today. We expect to be back up by about 3:15pm pacific.

EDIT: This has been completed.

SteveT March 17th, 2020 05:10 PM

On Wednesday morning (March 18th) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT March 18th, 2020 06:20 PM

On Thursday morning (March 19th) at 10 AM Pacific time, we plan to take Hero Lab Online down for a short deployment for about 5 minutes. We expect to be back up by about 10:05 am.

EDIT: This has been completed.

SteveT March 20th, 2020 02:53 PM

We plan to briefly take down Hero Lab Online for a hotfix deployment for about 5 minutes at 2:55 pm pacific today. We expect to be back up by about 3:00pm pacific.

EDIT: This has been completed.

SteveT March 25th, 2020 03:14 PM

On Thursday morning (March 26th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: This maintenance has been delayed until a little later today. We will post here again when an exact time has been determined.

UPDATE: This maintenance will proceed at 11:20 AM. We expect to be back up by about 11:50 AM.

UPDATE: This has been completed.

SteveT March 26th, 2020 03:29 PM

We plan to briefly take down Hero Lab Online for a hotfix deployment for about 5 minutes at 3:35 pm pacific today. We expect to be back up by about 3:40pm pacific.

EDIT: This has been completed.

SteveT March 28th, 2020 03:45 PM

Our apologies for disrupting Saturday gaming but we plan to briefly take down Hero Lab Online for a hotfix deployment for about 2-3 minutes at 3:47 pm pacific today. We need to fix a fundamental issue with adding cast members to the stage. We expect to be back up by about 3:50 pm pacific.

UPDATE: This has been completed. Again, sorry for the disruption.

SteveT April 1st, 2020 06:53 PM

On Thursday (April 2) we plan to take Hero Lab Online down for maintenance for approximately 30 mins in the morning or early afternoon Pacific time. The exact time is TBD but we will keep you posted.

UPDATE: This downtime has been cancelled.

SteveT April 7th, 2020 01:56 PM

On Wednesday morning (April 8th) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: We've pushed this back to Thursday (April 9th) at 10am Pacific in order to fit in a few more goodies.

UPDATE: Things are taking longer than expected, sorry for the delay. We will post again here when we have an estimate.

UPDATE: We expect to be back up by 11 AM pacific.

UPDATE: Everything is back up.

SteveT April 10th, 2020 12:04 PM

We plan to briefly take down Hero Lab Online for a quick hotfix deployment for 2-5 minutes at 12:30 pm pacific today. We expect to be back up by about 12:35pm pacific or a bit earlier.

UPDATE: This has been completed.

SteveT April 10th, 2020 03:23 PM

Sorry for the additional disruption today, but we have a critical problem to fix and plan to briefly take down Hero Lab Online for a hotfix deployment for 2-5 minutes at 3:45 pm pacific today. We expect to be back up by about 3:50pm pacific or a bit earlier.

UPDATE: This has been completed.

SteveT April 11th, 2020 02:16 PM

We're very sorry to disrupt Saturday gaming, but we have some critical problems to fix and plan to briefly take down Hero Lab Online for a hotfix deployment for 2-5 minutes at 2:40 pm pacific today. We expect to be back up by about 2:45pm pacific or a bit earlier.

UPDATE: This has been completed. Again, sorry for the disruption.

SteveT April 13th, 2020 05:15 PM

We plan to briefly take down Hero Lab Online for a short deployment for 2-5 minutes at 10 am pacific on Tuesday April 14. We expect to be back up by about 10:05am pacific or a bit earlier.

EDIT: This has been completed.

SteveT April 14th, 2020 07:05 PM

On Thursday morning (April 16th) at 10 AM Pacific (5 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT April 16th, 2020 06:30 PM

We plan to briefly take down Hero Lab Online for a short deployment for 2-5 minutes at 9 am pacific (4pm UTC) on Friday April 17. We expect to be back up by about 9:05am pacific (4:05pm UTC) or a bit earlier.

EDIT: This has been completed.

SteveT April 22nd, 2020 01:22 PM

On Thursday morning (April 23rd) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT April 28th, 2020 05:03 PM

On Wednesday morning (April 29th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT May 5th, 2020 04:48 PM

On Thursday morning (May 7th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT May 12th, 2020 01:39 PM

On Thursday morning (May 14th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

UPDATE: This downtime was originally scheduled for Wednesday but has been rescheduled to Thursday.

UPDATE: This has been completed.

SteveT May 15th, 2020 09:43 AM

We plan to briefly take down Hero Lab Online for a short deployment for 2-5 minutes at 10 am pacific (5pm UTC) on Friday May 15.

EDIT: This has been completed.

SteveT May 20th, 2020 01:24 PM

On Thursday morning (May 21st) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT May 22nd, 2020 06:39 PM

We have some quick HLO releases scheduled for May 26-29th. See: https://forums.wolflair.com/showthread.php?t=64360

SteveT June 9th, 2020 12:02 PM

We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 10 AM pacific (5pm UTC) on Wednesday June 10th.

EDIT: This has been completed.

SteveT June 16th, 2020 11:49 AM

We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 10 AM pacific (5pm UTC) on Wednesday June 17th.

EDIT: This has been completed.

SteveT June 30th, 2020 09:57 AM

On Tuesday morning (June 30) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales server down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

SteveT July 1st, 2020 01:32 PM

We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 1:35 PM pacific (8:35pm UTC) on Wednesday July 1st.

EDIT: This has been completed.

SteveT July 2nd, 2020 01:14 PM

We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 1:20 PM pacific (8:20pm UTC) on Thursday July 2nd.

EDIT: This has been completed.

SteveT July 7th, 2020 05:35 PM

A few of our servers are experiencing unplanned downtime today (7/7/2020). The Hero Lab Online server is now back up, but we are still working to restore our other servers (such as our account/sales server).

UPDATE: All servers are now back up.


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