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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

SteveT September 10th, 2019 01:08 PM

On Wednesday morning (September 11) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This is now complete.

SteveT September 16th, 2019 05:51 PM

On Wednesday morning (September 18) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This is now complete.

SteveT September 24th, 2019 05:55 PM

On Wednesday morning (September 25) at 10 AM Pacific time, we plan to take Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This is now complete.

SteveT October 1st, 2019 12:34 PM

On Wednesday morning (October 2) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: Things are taking a little longer than expected.

UPDATE: Sorry for the delay. Everything is now back up.

SteveT October 2nd, 2019 03:18 PM

On Thursday morning (October 3) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT October 7th, 2019 03:00 PM

On Wednesday morning (October 9) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This maintenance will also include our account/sales server.
EDIT: This has been completed.

SteveT October 14th, 2019 05:05 PM

On Wednesday morning (October 16) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

Additionally on Tuesday morning (October 15) at 10 AM pacific time we will be taking just the Realm Works server down for maintenance for up to 30 minutes (though it will likely less).

EDIT: This downtime took longer than expected but everything is back up now.

SteveT October 22nd, 2019 11:24 AM

On Wednesday morning (October 23) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: In addition we will also be taking Hero Lab Online down for maintenance for up to 15 minutes on Thursday morning (October 24) at 2 AM pacific time.

UPDATE: The Wednesday morning maintenance is now complete.

SteveT October 25th, 2019 05:33 PM

On Wednesday morning (October 30) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

SteveT October 29th, 2019 02:13 PM

We will be restarting our account/sales server at 2:25 pm pacific today (Tues. 10/29). Logins to Realm Works and Hero Lab Online will be unavailable for a minute or so until the account server is back up.

EDIT: This has been completed.

SteveT November 4th, 2019 03:55 PM

On Wednesday morning (November 6th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT November 12th, 2019 01:00 PM

On Wednesday morning (November 13th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT November 18th, 2019 04:57 PM

On Wednesday morning (November 20th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

SteveT November 25th, 2019 12:04 PM

On Tuesday morning (November 26th) at 10 AM Pacific time, we plan to take Hero Lab Online and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

SteveT November 26th, 2019 12:20 PM

On Wednesday morning (November 27th) at 10 AM Pacific time, we plan to take Hero Lab Online and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

EDIT: This has been completed.

SteveT November 27th, 2019 12:46 PM

We will be restarting the account server at 1pm Pacific today. New logins to Realm Works and Hero Lab Online will be unavailable for 1-2 minutes at this time, but your service will be unaffected if you are already logged in.

EDIT: This has been completed.

SteveT December 2nd, 2019 03:51 PM

On Wednesday morning (December 4th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

SteveT December 5th, 2019 01:02 AM

On Thursday morning (December 5th) at 10 AM Pacific time, we plan to briefly take Hero Lab Online down for maintenance for about 5 minutes.

EDIT: This has been completed.

SteveT December 11th, 2019 12:33 PM

On Thursday morning (December 12th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT December 16th, 2019 05:06 PM

On Wednesday morning (December 18th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

SteveT December 18th, 2019 05:35 PM

On Thursday morning (December 19th) at 10 AM Pacific time, we plan to take Hero Lab Online down briefly for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT January 2nd, 2020 11:37 AM

On Friday morning (January 3rd) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

EDIT: Things are taking longer than expected.

EDIT: This has been completed for now. We will need to take things down again briefly a little later today.

EDIT: We will be taking HLO down for maintenance again for about 10 minutes starting at 11:50 am pacific. We expect things to be back up by approximately 12 noon pacific.

EDIT: This has been completed.

SteveT January 6th, 2020 05:13 PM

On Monday morning (January 13th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: This downtime was originally scheduled for Wed. January 8th but has been postponed to Monday January 13th.

UPDATE: The maintenance is taking longer than expected. Once we have an estimate for completion, we will post it here.

UPDATE: Everything is back up.

SteveT January 13th, 2020 09:19 PM

We will be briefly taking down Hero Lab Online to deploy some bug fixes at 9:25 pm pacific. We expect to be back up by 9:30 pm pacific.

UPDATE: Everything is back up.

SteveT January 14th, 2020 05:01 PM

We will be briefly taking down Hero Lab Online to deploy some bug fixes at 5:10 pm pacific. We expect to be back up by about 5:15 pm pacific.

EDIT: This has been completed.

SteveT January 14th, 2020 10:15 PM

On Wednesday morning (January 15th) at 10 AM Pacific time, we plan to take Hero Lab Online, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: Things are taking longer than expected.

EDIT: Sorry for the delay, everything is now back up.

SteveT January 15th, 2020 06:14 PM

We will be briefly taking down Hero Lab Online to deploy some bug fixes at 6:20 pm pacific. We expect to be back up by about 6:25 pm pacific.

EDIT: This has been completed.

SteveT January 17th, 2020 09:56 PM

At 7am pacific on Saturday morning (January 18th) we will be briefly taking down Hero Lab Online for approximately 5 minutes to deploy some critical bug fixes and stability improvements. We expect to be back up by about 7:05am pacific.

EDIT: This has been completed.

UPDATE: We need to roll out another critical fix at 8:35am pacific. We expect to be back up by about 8:40am pacific.

EDIT: Everything is back up.

SteveT January 20th, 2020 08:08 PM

On Tuesday morning (January 21st) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: Things are taking a bit longer than expected, but we hope to bring things back up soon.

EDIT: Everything is back up, sorry for the delay.

SteveT January 21st, 2020 04:34 PM

We plan to briefly take down Hero Lab Online to deploy some critical bug fixes at 5:00pm pacific. We expect to be back up by about 5:05pm pacific.

EDIT: This has been completed.

SteveT January 22nd, 2020 05:44 PM

We plan to briefly take down Hero Lab Online to deploy some critical bug fixes at 5:50pm pacific. We expect to be back up by about 5:55pm pacific.

EDIT: This has been completed.

SteveT January 22nd, 2020 07:42 PM

On Thursday morning (January 23rd) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT January 23rd, 2020 05:37 PM

On Friday morning (January 24th) at 10 AM Pacific time, we plan to take Hero Lab Online and Realm Works down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: Things are taking a bit longer than expected, but we expect to be back up by 11:30 am or a bit earlier.

EDIT: This has been completed.

SteveT January 24th, 2020 07:17 PM

At 7am pacific on Saturday morning (January 25th) we will be briefly taking down Hero Lab Online for approximately 5 minutes to deploy some important bug fixes and improvements. We expect to be back up by about 7:05am pacific.

EDIT: This has been completed.

SteveT January 28th, 2020 04:28 PM

We plan to briefly take down Hero Lab Online for about 10 minutes to deploy some critical bug fixes and improvements at 4:35pm pacific. We expect to be back up by about 4:45pm pacific.

EDIT: This has been completed.

SteveT January 28th, 2020 08:07 PM

On Wednesday morning (January 29th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

EDIT: We will be recycling HLO at 12:05pm Pacific to fix an issue. The server may be unavailable for a minute or so.
EDIT: We have encountered an issue with the recycle and are now investigating.
EDIT: Sorry for the delay, we have fixed the problem and are now back up.

EDIT: Apologies for the additional downtime, but we have to deploy again to fix a new problem that has been uncovered. We will be restarting the HLO server at 1:25pm pacific so it will be unavailable for 2-3 minutes.
EDIT: Everything is back up.

SteveT January 29th, 2020 05:32 PM

We plan to briefly take down Hero Lab Online for about 5 minutes to deploy some bug fixes and important stability improvements at 5:40pm pacific. We expect to be back up by about 5:45pm pacific.

EDIT: This has been completed.

SteveT January 30th, 2020 09:44 AM

We will be restarting some of our servers at 10 AM pacific today, so Hero Lab Online, Realm Works, and our account/sales server will be unavailable for a minute or two at that time.

EDIT: This has been completed.

SteveT January 31st, 2020 01:51 PM

We plan to briefly take down Hero Lab Online for up to about 10 minutes to deploy some bug fixes and improvements at 1:55pm pacific. We expect to be back up by about 2:05pm pacific.

EDIT: This has been completed.

SteveT February 3rd, 2020 09:59 PM

We plan to briefly take down Hero Lab Online for maintenance for about 5 minutes at 10 AM pacific on Tuesday February 4th.


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