Support emails and bug reports
 

Just wondering if something is going on with the support emails and automatic confirmation email when submitting a bug report...

Put in a bug report and never received either an automatic confirmation or a response from support.

Emailed support directly 3 times and never received any response.

Never seen either of those happen before so I was wondering if something is going on with support?

Thanks

No, nothing. Nothing is going on with them. Nothing at all.

Hey there,

Could you please share the case number(s) you say did not receive a reply? Although Ryan and I cannot solve every case ourselves and must then pass certain cases onto the dev team, you'll always receive a response from us whereby we explain that process.

I see only one new, unanswered case this morning in Realm Works.

I just want to make sure we're receiving your bug reports.

Thanks!

Rone, I never received the confirmation email with a case number... hence the reason for me emailing support three times (again with no answer). Which is why I posted here on the forums wondering if anyone else was having issues.

Would you like me to open another bug report?

Yes, please do!

Just so you know over the past year I've submitted at least a dozen bug reports and gotten no reply from you guys. Many other people have posted about this here on the forum as well.

I posted bugs and usually received at least some feedback, so I'm pretty sure that my reports have been looked at (or into) :D

Yep same here. I got the automated reply but that was all. Year ago I just stopped sending in bug reports.

Rone,

Just send in a new bug report (1632 hours PST) with the issue.

Almost an hour later and no automated response...