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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

Joe March 4th, 2019 02:17 PM

On Wednesday morning (March 6th) at 10 AM Pacific time we're planning on taking Hero Lab Online down for maintenance. The downtime should be limited to about 30 minutes.

EDIT: We will also be performing some maintenance on our account/sales server during this time. This means new logins to Realm Works will be unavailable as well.

EDIT: This has been completed.

SteveT March 7th, 2019 11:03 AM

We plan to restart the account/sales server on Friday morning (March 8th) at 10 am Pacific time, so new logins to Hero Lab Online and Realm Works will be unavailable for about 1 minute. Your service will be unaffected if you are already logged in.

EDIT: This has been completed.

SteveT March 11th, 2019 10:24 PM

On Wednesday morning (March 13th) at 10 AM Pacific time we're planning on taking the account/sales server down for maintenance. We expect up to 20 minutes of account server downtime.

During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

EDIT: This has been completed.

SteveT March 15th, 2019 11:43 AM

On Monday morning (March 18th) at 10 AM Pacific time we plan to take the account/sales server down for maintenance. We expect up to 20 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

EDIT: This has been completed.

SteveT March 18th, 2019 01:39 PM

On Wednesday morning (March 20) at 10 AM Pacific time we're planning on taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance. The downtime should be limited to about 1 hour.

SteveT March 20th, 2019 05:29 PM

On Thursday morning (March 21) at 10 AM Pacific time we plan to take account/sales server down to roll out some updates. New logins to Realm Works and Hero Lab Online will be unavailable for approximately 30 minutes. The online store and account management website will be unavailable for approximately 1 hour.

UPDATE: Things are taking longer than expected.

SteveT March 21st, 2019 08:47 PM

We are tentatively planning to roll out a small update to the account/sales server Friday morning (March 22), most likely at 10 am Pacific. New logins to Realm Works and Hero Lab Online will be unavailable for a minute or two.

UPDATE: This will occur at 11:30 AM pacific today. I'll be closing the online store to new customers at approximately 11:15 AM pacific in preparation for the update.

UPDATE: A file upload is taking longer than I expected, so the update will be delayed by a few minutes.

UPDATE: This has been completed.

SteveT March 22nd, 2019 12:39 PM

We have temporarily closed the online store and account management website to fix a bug. We expect to have them back online at some point later this afternoon.

UPDATE: We are deploying a fix now. New logins to Realm Works and Hero Lab Online will be unavailable for a minute or so.

UPDATE: Everything is back up.

SteveT March 28th, 2019 03:45 PM

We need to restart the account/sales server at 3:55 pm pacific time to apply a small change. New logins to Realm Works and Hero Lab Online will be unavailable for a minute or two.

SteveT April 2nd, 2019 12:37 PM

On Wednesday morning (April 3rd) at 10 AM Pacific time we're planning on taking Hero Lab Online and our account/sales server down for maintenance. The downtime should be limited to about 20 minutes.

Because the account server will be involved, new logins to Realm Works will also be unavailable during the maintenance.

EDIT: This has been completed

SteveT April 3rd, 2019 11:23 AM

We have temporarily closed the online store and account management website to fix a problem. We expect to have them back online at some point later this afternoon.

UPDATE: We are deploying a fix now. New logins to Hero Lab Online and Realm Works will be unavailable for a minute or 2.

UPDATE: Everything is back up.

SteveT April 4th, 2019 09:59 AM

We'll be deploying a fix for a bug to the account/sales server at approximately 10:10 am pacific today. New logins to Hero Lab Online and Realm Works will be unavailable for a minute or two.

SteveT April 9th, 2019 04:19 PM

On Wednesday morning (April 10th) at 10 AM Pacific time we're planning on taking our servers down for maintenance. We expect up to about 1 hour of downtime, though it may be significantly less. During the maintenance, Realm Works, Hero Lab Online, and our account/sales server will be unavailable.

davidp April 24th, 2019 09:31 AM

On Thursday morning (April 25) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: This is all completed.

SteveT April 29th, 2019 05:07 PM

On Wednesday morning (May 1) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

Because the account server is involved, new logins to Realm Works will also be unavailable during this maintenance.

UPDATE: This is all completed.

davidp May 7th, 2019 01:25 PM

On Wednesday morning (May 8) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

davidp May 8th, 2019 10:09 AM

The maintenance today is complete.

SteveT May 14th, 2019 01:37 PM

On Wednesday morning (May 15) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

UPDATE: This is all completed.

SteveT May 20th, 2019 03:37 PM

On Wednesday morning (May 22) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime.

Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

Update: Downtime is complete.

SteveT May 22nd, 2019 04:27 PM

We've scheduled maintenance for the account/sales server on Thursday (5/23) at 11 AM Pacific. We expect up to about 20 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

UPDATE: We are delaying this account server downtime briefly. We'll post here again when the downtime will be proceeding.

UPDATE: It is 11:50 AM Pacific and we are proceeding with this downtime.

UPDATE: This has been completed.

SteveT May 23rd, 2019 08:06 PM

We've scheduled maintenance for the account/sales server on Friday (5/24) at 10 AM Pacific. We expect up to about 20 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

UPDATE: We are delaying this downtime briefly. We'll post again when this is proceeding.

UPDATE: We will proceed with this downtime at 11:30 AM Pacific.

UPDATE: This has been completed.

SteveT May 24th, 2019 03:46 PM

We need to roll out an emergency update to our account server. We will be proceeding with this at 4pm Pacific, and expect it to be down for 5-10 minutes. During this update, new logins to Realm Works and Hero Lab Online will be unavailable, but your service will be unaffected if you are already logged in. We apologize for any inconvenience.

UPDATE: This has been completed.

SteveT May 26th, 2019 12:09 PM

We need to deploy some bug fixes to our account server. It will be down for a minute or two at 12:25 pm Pacific today. During this brief period, new logins to Realm Works and Hero Lab Online will be unavailable, but your service will be unaffected if you are already logged in.

UPDATE: This has been completed.

SteveT May 28th, 2019 11:38 AM

We need to deploy an update to our account/sales server. It will be down for a minute or two at 11:50 am Pacific today. During this brief period, new logins to Realm Works and Hero Lab Online will be unavailable, but your service will be unaffected if you are already logged in.

UPDATE: This has been completed.

SteveT June 3rd, 2019 11:07 AM

On Wednesday morning (June 5th) at 10 AM Pacific time we're planning on taking our servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. During the maintenance, Realm Works, Hero Lab Online, and our account/sales server will be unavailable.

UPDATE: This has been completed.

SteveT June 10th, 2019 05:39 PM

On Wednesday morning (June 12th) at 10 AM Pacific time we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 1 hour of downtime, though it may be less. Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

UPDATE: This maintenance has been completed.

SteveT June 18th, 2019 01:00 PM

On Wednesday morning (June 19th) at 10 AM Pacific time we're planning on taking our servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. During the maintenance, Realm Works, Hero Lab Online, and our account/sales server will be unavailable.

davidp June 20th, 2019 12:32 PM

On Monday morning (June 24th) at 10 AM Pacific time we're planning on taking the Realm Works server offline for some maintenance. We expect up to about 30 minutes of downtime, though it may be less. During that time, logging in and syncing with Realm Works will be unavailable.

UPDATE: The maintenance has been completed and Realm Works server is back online.

SteveT June 27th, 2019 04:57 PM

On Friday morning (June 28th) at 10 AM Pacific time we're planning on taking the account/sales server offline for some maintenance for about 10-15 minutes. New logins to Hero Lab Online and Realm Works will be unavailable during this time, but your service should be unaffected if you are already logged in.

EDIT: This has been completed.

SteveT July 4th, 2019 07:02 PM

On Friday morning (July 5th) at 10 AM Pacific time we're planning on taking the account/sales server offline for some maintenance for about 10-15 minutes. New logins to Hero Lab Online and Realm Works will be unavailable during this time, but your service should be unaffected if you are already logged in.

EDIT: This has been completed.

SteveT July 11th, 2019 07:18 PM

On Friday morning (July 12th) at 10 AM Pacific time we're planning to take our account/sales server offline for some maintenance for about 10-15 minutes. New logins to Hero Lab Online and Realm Works will be unavailable during this time, but your service should be unaffected if you are already logged in.

UPDATE: This has been completed.

SteveT July 25th, 2019 07:35 PM

On Friday morning (July 26) at 10 AM Pacific time, we're planning on taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: This has been completed.

SteveT July 28th, 2019 09:49 PM

On Monday morning (July 29) at 10 AM Pacific time, we're planning to take our account/sales server down for maintenance. We expect up to about 20 minutes of downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

EDIT: This has been completed.

SteveT August 6th, 2019 11:21 AM

On Wednesday morning (August 7th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT August 8th, 2019 07:56 PM

On Friday (August 9th) at 12 noon Pacific time, we plan to take Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

davidp August 9th, 2019 06:50 PM

On Saturday (August 10th) at 8 AM Pacific time, we plan on taking Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT August 15th, 2019 03:38 PM

On Friday (August 16th) at 10 AM Pacific time, we plan on taking Hero Lab Online and our account/sales server down for maintenance for about 15 minutes. New logins to Realm Works will also be unavailable during this time.

EDIT: This has been completed.

SteveT August 19th, 2019 12:38 PM

On Tuesday morning (August 20th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

davidp August 27th, 2019 02:36 PM

On Wednesday morning (August 28th) at 10 AM Pacific time, we plan to take Hero Lab Online and possibly the Realm Works servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT August 29th, 2019 11:47 AM

On Friday morning (August 30th) at 10 AM Pacific time, we plan to take our account/sales server down for maintenance for about 15 minutes. New logins to Hero Lab Online and Realm Works will be unavailable during this time.


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