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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

Joe August 17th, 2018 09:44 AM

We're planning an update of Hero Lab Online Monday morning (Aug 20th) at 10 AM Pacific time. We're expecting actual downtime to be short, but out of an abundance of caution, we're planning for ~1 hour of downtime. If things go more quickly, we'll bring things back up early.

Joe August 27th, 2018 12:37 PM

We're planning an update of Hero Lab Online Wednesday morning (Aug 29th) at 10 AM Pacific time. We're expecting actual downtime to be short, but out of an abundance of caution, we're planning for ~1 hour of downtime. If things go more quickly, we'll bring things back up early.

davidp August 29th, 2018 11:30 AM

A minor hardware upgrade is being performed on Thursday morning (Aug 30th) at 10 AM Pacific time that will impact both Hero Lab Online and Realm Works. We've been informed that this upgrade will require no more than 15 minutes by our hosting provider, but everyone should assume that it may take longer, as we won't be doing it ourselves. As soon as the upgrade is completed, we'll bring everything up right away.

We got word from our hosting provider has been able to make the change with no downtime.

Joe August 30th, 2018 11:15 AM

We're going to be doing an update to Hero Lab Online today (Thursday, 8/30) sometime in the next hour. This should not require any downtime, but its possible something could go wrong which could necessitate a brief period of downtime. We're hoping that doesn't need to happen, and will keep you posted.

NOTE: Once the fix is live, you will need to refresh your client to get it.

davidp August 31st, 2018 02:43 PM

Tuesday morning (September 4th) at 10 AM Pacific time, we will be doing some maintenance on the servers involving the Realm Works servers and Hero Lab Online. The expected downtime will be around 1 hour.

davidp September 4th, 2018 11:08 AM

The maintenance is completed and both Hero Lab and Realm Works are back up.

Joe September 10th, 2018 12:45 PM

We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (9/12) at around 10am Pacific time. We expect downtime to last approximately 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

Changes to the account server have been rescheduled and will not be occurring as part of the release, therefore there will be no impact to Realm Works logins and/or sales.

UPDATE: We're back up. Thanks for your patience.

SteveT September 25th, 2018 02:34 PM

We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (9/26) at around 10am Pacific time. We expect downtime to last up to 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: Hero Lab Online and Realm Works are available again but the account server release is taking longer than expected, so the store and account management website are still down for maintenance.

UPDATE: Everything is back up again. Thank you for your patience!

SteveT October 1st, 2018 04:02 PM

We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/3) at around 10am Pacific time. We expect downtime to last up to 30 minutes.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

SteveT October 9th, 2018 01:20 PM

We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/10) at around 10am Pacific time. We expect downtime to last up to 20 minutes.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: The account/login sales server is available again but the Hero Lab Online release is taking a little longer than expected. We hope to have it up again in a few more minutes.

UPDATE: Everything is back up again.

SteveT October 15th, 2018 05:14 PM

We're planning to take Hero Lab Online, Realm Works, and our account login/sales server down Wednesday morning (10/17) at 10am Pacific time, in order to roll out an update to Hero Lab Online and also perform some maintenance. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last up to 30 minutes.

SteveT October 22nd, 2018 01:09 PM

We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/24) at 10am Pacific time. We expect downtime to last up to 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: Everything is back up.

SteveT October 25th, 2018 12:47 PM

We'll be restarting the account server at 12:55 pm Pacific today, so logins to Hero Lab Online and Realm Works will be unavailable for about a minute. If you're already logged in your service will be unaffected.

SteveT October 29th, 2018 03:22 PM

We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/31) at 10am Pacific time. We expect downtime to last up to 20 mins.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

SteveT November 5th, 2018 04:44 PM

We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (11/7) at 10am Pacific time. We expect downtime to last up to 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: The account server is back up so Realm Works logins are available again. However Hero Lab Online is taking a bit longer than expected. We anticipate having it back up by about 11:15 am Pacific.

UPDATE: Everything is back up.

davidp November 12th, 2018 01:42 PM

We're planning a combined release of Hero Lab Online Wednesday morning (11/14) at 10 AM Pacific time. We expect downtime to last up to 1 hour.

UPDATE: One of the steps we are performing for Hero Lab Online is taking longer than expected. We are anticipating it to be back up by about 11:15 AM Pacific.

davidp November 14th, 2018 11:16 AM

Everything is back up.

Joe November 19th, 2018 09:23 AM

We're planning a minor release for Hero Lab Online this morning (11/19) at 10 AM Pacific time. Downtime should be minimal. If there's any, it should be no longer than about 10 minutes or so.

Joe November 20th, 2018 11:38 AM

Sorry for the short notice everyone, we need to take the HLO server down very briefly for a quick tweak of something under the hood. There's no update involved here, and we'll update when things are back up.

UPDATE: Things are back up. Sorry for the interruption!

SteveT December 4th, 2018 10:10 AM

We're planning to take Hero Lab Online, Realm Works, and our account login/sales server down Wednesday morning (12/5) at 10am Pacific time, in order to roll out an update to Hero Lab Online and also perform some maintenance. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last up to 1 hour.

UPDATE: Things are back up.

Joe December 11th, 2018 12:40 PM

We're planning a release of Hero Lab Online Wednesday morning (12/12) at 10 AM Pacific time. We expect downtime to last up to 1 hour.

Joe December 13th, 2018 10:21 AM

We need to do a quick hotfix to fix an issue with Cantrips in both PF2 and SF. This is a client only change, so if all goes well, there will be no downtime, and no service interruption. It's possible something could go wrong though, in which case there might be a brief period of downtime. We're going to be deploying it around 11am Pacific time.

UPDATE: This is now deployed. Be sure to refresh your browser to get it!

davidp December 14th, 2018 11:43 AM

We're planning to take Hero Lab Online, Realm Works, and our account/sales server down on Monday morning (December 17, 2018) at 10 AM Pacific time to perform some maintenance and roll out some updates for Hero Lab Online. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last no more than 1 hour.

UPDATE: We're live again.

SteveT December 17th, 2018 03:32 PM

We discovered an urgent issue with the RW server that we need to fix ASAP. We are taking the RW server down for this deployment. It should be back up quickly.

davidp December 17th, 2018 03:37 PM

The Realm Works server is back up.

SteveT December 28th, 2018 03:31 PM

We're planning to take our account login/sales server down for maintenance Wednesday morning (01/02) at 10am Pacific time, for up to 15 minutes. During the maintenance, new logins to both Hero Lab Online and Realm Works will be unavailable.

UPDATE: We're live again.

davidp January 7th, 2019 10:33 AM

We're planning on a Realm Works server release at 4 PM Pacific today Monday January 7 for approximately 30 minutes. During the maintenance, access to Realm Works will be unavailable.

UPDATE: We are live again.

davidp January 7th, 2019 03:12 PM

We are doing a preparatory phase for migrating to new servers next week. This necessitates taking all of our servers down for approximately an hour and a half. This will be occurring at 10 AM Pacific time on Tuesday January 8. During this time, access to our account login/sales server, Hero Lab Online server, Realm Works server, customer support server, and Hero Lab Classic sales and licensing server will be unavailable.

Joe January 15th, 2019 03:25 PM

We are planning on rolling out one of our regular HLO application updates tomorrow morning, Wednesday January 16th at 10am Pacific time. We're expecting about 30 minutes of downtime.

UPDATE: Unfortunately we need to delay this planned update, sorry about the late notice. We'll post again for our revised time window when we know it.

UPDATE: We're back on track, and starting the release now.

Update: Release is out, see http://forums.wolflair.com/showthread.php?t=61976 for release notes.

SteveT January 17th, 2019 11:17 AM

We're planning up to 10 minutes of downtime for our account/sales server Friday morning (01/18) at 10am Pacific time to perform some maintenance. During the maintenance, new logins to both Hero Lab Online and Realm Works will be unavailable.

SteveT January 21st, 2019 05:05 PM

On Wednesday morning (1/23) at 10 AM Pacific time we're planning to take Hero Lab Online, Realm Works, and our account/sales server down to perform some maintenance and roll out some updates for Hero Lab Online. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last up to 30 minutes.

davidp January 29th, 2019 06:56 PM

On Wednesday morning (January 30) at 10 AM Pacific time we're planning on taking Hero Lab Online for maintenance. The downtime should be limited to at most 30 minutes.

This has been completed.

Joe February 5th, 2019 02:02 PM

On Wednesday morning (Feb 6) at 10 AM Pacific time we're planning on taking Hero Lab Online for maintenance. The downtime should be limited to about 30 minutes.

EDIT: This has been completed.

SteveT February 11th, 2019 06:01 PM

On Wednesday morning (2/13) at 10 AM Pacific time we're planning to take Hero Lab Online, Realm Works, and our account/sales server down to perform some maintenance and roll out some updates for Hero Lab Online. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last up to 20 minutes.

EDIT: This has been completed.

SteveT February 14th, 2019 10:36 AM

On Friday morning (2/15) at 10 AM Pacific time we're planning to take the account/sales server down to perform some maintenance. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in. We expect the account server downtime to last up to 20 minutes.

EDIT: This maintenance has been postponed. We will perform it at a later date (TBD).

SteveT February 18th, 2019 03:30 PM

On Tuesday morning (2/19) at 10 AM Pacific time we're planning to take the account/sales server down to perform some maintenance. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in. We expect the account server downtime to last up to 20 minutes.

SteveT February 21st, 2019 12:44 PM

We've scheduled maintenance for the account/sales server on Friday (2/22) at 10 AM Pacific. We expect approximately 15 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

EDIT: This maintenance was cancelled. It will be performed at a later date TBD.

SteveT February 24th, 2019 10:59 AM

We've scheduled maintenance for the account/sales server on Monday (2/25) at 10 AM Pacific. We expect approximately 15 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

davidp February 25th, 2019 02:18 PM

On Wednesday morning (February 27) at 10 AM Pacific time we're planning on taking Hero Lab Online down for maintenance. The downtime should be limited to about 30 minutes.

EDIT: We're now also planning to take the account/sales server down for maintenance during this time. This means new logins to Realm Works will also be unavailable.

EDIT: This has been completed.

SteveT February 28th, 2019 11:39 AM

We've scheduled maintenance for the account/sales server on Friday (3/1) at 10 AM Pacific. We expect up to 20 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

EDIT: This has been completed.


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