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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

SteveT December 13th, 2020 06:54 PM

On Thursday morning (Dec. 17th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: This downtime was originally scheduled for Tuesday morning (Dec. 15th) and then postponed to Wednesday morning, but has been postponed again to Thursday morning (Dec. 17th).

UPDATE: We are investigating an issue and will be down a little longer than expected. We will update you when we have more information.

UPDATE: Everything is back up. Sorry for the delay.

SteveT December 18th, 2020 09:22 AM

On Friday morning (Dec. 18th) at 9:30 AM Pacific time (5:30 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT December 30th, 2020 09:31 AM

On Wednesday morning (Dec. 30th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect roughly 1 hour of downtime.

UPDATE: We are continuing to work through this complicated deployment which unfortunately is taking longer than expected. Thank you for your patience while we work through completing this maintenance.

UPDATE: Everything is now live again.

SteveT December 31st, 2020 06:00 PM

Yesterday's release introduced an issue into Hero Lab Online that we are deploying a hotfix for. Users can expect to see downtime of 20 minutes or less while the fix is deployed at 6pm Pacific (2 AM UTC).

UPDATE: Everything is back up.

SteveT January 1st, 2021 03:12 PM

On Friday (Jan. 1st) at 3:30 PM Pacific time (11:30 PM UTC) we will be deploying some important server stability improvements and bug fixes to Hero Lab Online. Expected duration of downtime is 15 minutes (possibly less).

UPDATE: This has been completed.

SteveT January 4th, 2021 12:10 PM

On Monday (Jan. 4th) at 3:30 PM Pacific time (8:10 PM UTC) we will be taking down our account/sales server for a few minutes (less than 5). During this time, our online as store as well as new logins to Hero Lab Online and Realm Works will be briefly unavailable, along with license activation for classic products.

UPDATE: This has been completed.

SteveT January 6th, 2021 09:38 AM

On Wednesday (Jan. 6th) at 10 AM Pacific time (6 PM UTC) we will be taking Hero Lab Online down for maintenance. We expect up to 20 minutes of downtime (though it may be less).

UPDATE: This has been completed.

SteveT January 6th, 2021 05:53 PM

On Wednesday (Jan. 6th) we will be taking our account/sales server down briefly at 5:55 PM Pacific time (1:55 AM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

UPDATE: This has been completed.

SteveT January 7th, 2021 10:01 PM

On Thursday (Jan. 7th) we will be taking our account/sales server down briefly at 10:00 PM Pacific time (6 AM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

SteveT January 8th, 2021 09:46 AM

On Friday morning (Jan. 8) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

UPDATE: This has been completed.

SteveT January 8th, 2021 03:28 PM

On Friday (Jan. 8) at 3:40 PM Pacific time (11:40 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 10 minutes of downtime, though it may be less.

UPDATE: This has been completed.

SteveT January 8th, 2021 07:18 PM

On Friday (Jan. 8th) we will be taking our account/sales server down briefly at 7:30 PM Pacific time (3:30 AM UTC Jan. 9). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

SteveT January 9th, 2021 10:47 PM

On Sat. (Jan. 9th) we will be taking our account/sales server down briefly at 10:50 PM Pacific time (6:50 AM UTC Jan. 10). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

SteveT January 13th, 2021 09:37 AM

On Wed. (Jan. 13th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down a bit longer than expected. Sorry for the inconvenience.

UPDATE: Hero Lab Online is back up. Sorry for the delay.

SteveT January 14th, 2021 09:49 AM

On Thurs. (Jan. 14th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 20 minutes. Our store/account management website will be unavailable for a little while after the initial 20 minutes.

UPDATE: We are investigating an issue and will be down a few extra minutes but we hope to be back up in a few minutes.

UPDATE: Sorry for the delay, Hero Lab Online and Realm Works are now back up.

UPDATE: Our account/sales server is now also back up.

SteveT January 14th, 2021 11:04 AM

We will be rolling out another quick update to Hero Lab Online at 11:25 AM Pacific (7:25 PM UTC). Expected downtime is 5 minutes.

EDIT: This has been completed.

SteveT January 15th, 2021 09:51 AM

On Fri. (Jan. 15th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 15 minutes, though it may be less.

UPDATE: This has been completed.

SteveT January 19th, 2021 11:18 AM

On Tues. (Jan. 19th) we will be taking our account/sales server down briefly at 11:20 AM Pacific time (7:20 PM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

SteveT January 21st, 2021 09:48 AM

On Thurs. (Jan. 21st) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: This has been completed.

SteveT January 21st, 2021 02:02 PM

On Thurs. (Jan. 21st) at 2:15 PM Pacific time (10:15 PM UTC), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 15 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT January 21st, 2021 04:42 PM

On Thurs. (Jan. 21st) at 5:00 PM Pacific time (1 AM UTC 1/22), we will be rolling out a hotfix for Hero Lab Online. We expect up to about 5 minutes of downtime, though it may be less.

EDIT: This has been completed.

SteveT January 22nd, 2021 11:01 AM

On Fri. (Jan. 22nd) we will be taking our account/sales server down briefly at 11:05 AM Pacific time (7:05 PM UTC). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

SteveT January 22nd, 2021 05:31 PM

On Fri. (Jan. 22nd) we will be taking our account/sales server down briefly at 5:30 PM Pacific time (1:30 AM UTC 1/15). New logins for Hero Lab Online and Realm Works will be unavailable for a minute or two during this time.

EDIT: This has been completed.

SteveT January 28th, 2021 09:58 AM

On Thurs. (Jan. 28th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

EDIT: This has been completed.

SteveT February 11th, 2021 09:47 AM

On Thurs. (Feb. 11h) we will be taking Hero Lab Online and Realm Works down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 1 hour, though it may be less.

EDIT: This has been completed.

SteveT February 18th, 2021 09:59 AM

On Thurs. (Feb. 18th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 1 hour, though it may be less.

EDIT: This has been completed.

SteveT February 18th, 2021 12:29 PM

We will be rolling out a hotfix for HLO at 12:30 PM Pacific time (8:30 PM UTC) today (Thurs. Feb. 18th). Expected downtime is 15 minutes, possibly less.

EDIT: This has been completed.

SteveT February 19th, 2021 10:36 AM

We will be rolling out critical bug fixes for HLO at 10:45 PM Pacific time (6:45 PM UTC) today (Fri. Feb. 19th). Expected downtime is 15 minutes, possibly less.

EDIT: This has been completed.

SteveT February 19th, 2021 02:14 PM

We will be rolling out critical bug fixes for HLO at 2:20 PM Pacific time (10:20 PM UTC) today (Fri. Feb. 19th). Expected downtime is 15 minutes, possibly less.

EDIT: This has been completed.

SteveT February 25th, 2021 09:39 AM

On Thurs. (Feb. 25th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 1 hour.

UPDATE: We are investigating an issue and will be down a little longer than expected. Sorry for the inconvenience. We will post updates here when there is more information to share.

UPDATE: Everything is now back up.

SteveT February 25th, 2021 01:03 PM

On Thurs. (Feb. 25th) we will be deploying a hotfix for Hero Lab Online at 1:05 pm pacific (9:05 pm UTC). We expect up to 10 minutes of downtime.

EDIT: That has been completed.

SteveT February 26th, 2021 10:08 AM

On Fri. (Feb. 26th) we will be performing maintenance for Hero Lab Online at 10:30 am Pacific (6:30 pm UTC). We expect up to 10 minutes of downtime.

EDIT: This has been completed.

SteveT March 4th, 2021 09:47 AM

On Thurs. (March 4th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 1 hour, though it may be less.

EDIT: This has been completed.

SteveT March 5th, 2021 09:59 AM

On Fri. (March 5th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (6 PM UTC). Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.

SteveT March 17th, 2021 09:59 AM

On Wed. (March 17th) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down a little longer than expected.

UPDATE: Everything is back up, sorry for the delay.

SteveT March 24th, 2021 09:58 AM

On Wed. (March 24th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

EDIT: This has been completed.

SteveT April 8th, 2021 09:38 AM

On Thurs. (April 8th) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

UPDATE: We are investigating an issue and will be down longer than expected. Sorry for the delay.

UPDATE: Everything is back up. Again, sorry for the delay.

SteveT April 8th, 2021 02:49 PM

We will be rolling out some important bug fixes for Hero Lab Online at 3 PM Pacific (10 PM UTC) today (April 8th, 2021). Expected duration of downtime is 10 minutes, though it may be less.

UPDATE: This has been completed.

SteveT April 28th, 2021 09:46 AM

We are taking our account/sales server down for maintenance at 10 PM Pacific (5 PM UTC) on Wednesday April 28th. New logins to Hero Lab Online and Realm Works will be unavailable for approximately 5 minutes (though it may be less). If you are already logged in you will be unaffected.

EDIT: This has been completed.

SteveT April 29th, 2021 09:53 AM

On Thurs. (April 29th) we will be taking Hero Lab Online down for maintenance at 10:00 AM Pacific time (5 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.


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