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Server status/maintenance

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davidp

Ex-Staff
At 5:00 PM Pacific time today, we will be taking the Hero Lab Online server, the sales server, and the account server down for maintenance. It is expected that the maintenance will be completed within half an hour.

This means Hero Lab Online will be unavailable during the maintenance period. Realm Works logins will also be unavailable. And sales for Realm Works and Hero Lab Online products will also be affected.
 
We are tentatively planning another short maintenance period on Monday this week during the afternoon Pacific time. This maintenance is not expected to take very long, and we will do our best to minimize server downtime as much as possible. We’ll provide more details once they are available.
 
At 3:45 pm Pacific time today we will be taking the account and sales servers down for maintenance. The maintenance is expected to be completed within half an hour.

During the maintenance period, logging in to Hero Lab Online and Realm Works will be unavailable. Sales for Realm Works and Hero Lab Online products will also be affected.
 
We are planning to take the account/sales server down for a short maintenance period on Friday during the afternoon Pacific time. As usual, we will minimize server downtime as much as possible. We’ll provide more details once they are available.
 
At 2:30 pm Pacific time today we will be taking the account/sales server down for maintenance. The maintenance is expected to be completed within half an hour.

During the maintenance period, logging in to Hero Lab Online and Realm Works will be unavailable. Sales for Realm Works and Hero Lab Online products will also be affected.
 
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We're planning a Hero Lab Online release tomorrow afternoon. The exact time is TBD, but is likely to be between 12pm-4pm Pacific time. Downtime is expected to be minimal. There may be a few seconds during which the service becomes unresponsive, after which you will need to refresh your browser to get the latest update.

Sales and Realm Works should be unaffected.
 
Update: We're on track. The "blip" of downtime should be at some point in the next 30-40 minutes (~2:45-3:15pm Pacific).
 
We’re planning to take the account/sales server down for a short maintenance period on Friday during the afternoon Pacific time. The exact time is TBD, but it is likely to start between 12pm-4pm, and is expected to be completed within half an hour.

During the maintenance, sales and license activation for Realm Works and Hero Lab Online products will be unavailable, along with the account management website.

For a brief portion of the maintenance, logging in to Hero Lab Online and Realm Works will be unavailable, however this portion typically lasts only a few minutes, and you’ll be unaffected if you are already logged in.
 
UPDATE: We are running late today. We will be taking the account/sales server down for a short maintenance period at 6pm Pacific. The maintenance is expected to be completed within half an hour.

As mentioned yesterday, for a few minutes at the beginning of the maintenance period, logging in to Realm Works and Hero Lab Online will be unavailable, however if you are already logged in your service will be unaffected.
 
We are tentatively planning to take the account/sales server down for a short time on Tuesday during the afternoon Pacific time for maintenance. We’ll provide more details once they are available.
 
The tentative maintenance for today on the account/sales server was cancelled. This maintenance will likely take place sometime later this week during the afternoon Pacific time. We'll keep you posted.
 
At 7pm Pacific today we will be taking the account/sales server down briefly for maintenance. The maintenance is expected to be completed within half an hour. For the first few minutes of the maintenance, new logins to Realm Works and Hero Lab Online will be unavailable, however your service will be unaffected if you are already logged in.
 
We are planning to take the account/sales server down briefly for maintenance on either Thursday or Friday this week, likely during the afternoon Pacific time. The maintenance is expected to be short, as usual. We'll provide more details once they are available.
 
At 2pm Pacific time today we'll be taking the account/sales server down briefly for maintenance. The maintenance is expected to be completed within half an hour.

During this time, product sales, license activation, and account management for Realm Works and Hero Lab Online will be unavailable. During the first few minutes of the maintenance, logging in to Realm Works and Hero Lab Online will be unavailable, however your service will be unaffected if you are already logged in.
 
We're planning a Hero Lab Online release tomorrow morning at around 10am Pacific time. Unlike some past releases, we're expecting a fair amount of downtime (but we're hoping not longer than 1 hour).

As usual, after the update is live, you will need to refresh your browser to get the latest update.

Sales and Realm Works should be unaffected.
 
Update: An upgrade process is taking longer than expected to work its way through all the data everyone's been creating. We hope to have things back up soon, but we're obviously past our predicted 1 hour window. Will update with an ETA when we have one.
 
Tuesday, April 3rd at 11am Pacific time, we'll be bringing down Hero Lab Online for database maintenance. We'll also be deploying some new features bugfixes as well. We expect the downtime to last no more than 1 hour.
 
HLO is back up, sooner than expected. Please report any bugs you find with the new build. Thanks.
 
We are planning to take the account/sales server down briefly for maintenance on Friday this week, likely during the afternoon Pacific time. We'll announce the exact time on Friday. As usual, the maintenance is expected to be short.

During the maintenance, product sales, license activation, and account management for Realm Works and Hero Lab Online will be unavailable. During the first few minutes of the maintenance, logging in to Realm Works and Hero Lab Online will be unavailable, however your service will be unaffected if you are already logged in.
 
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