On Wed. (Nov. 24) we will be taking Hero Lab Online down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

On Wed. (Nov. 24) we will be taking Hero Lab Online down for maintenance to deploy some important bug fixes at 2:30 PM Pacific time (8:30 PM UTC). Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

On Friday (Nov. 26) we will be taking our account/sales server down for maintenance at 11 AM Pacific time (7 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for a minute or two. Our store and account management websites will be unavailable for a few minutes beyond that.

EDIT: This maintenance was originally scheduled for 10 AM Pacific but was moved to 11 AM Pacific.

EDIT: This has been completed.

On Tues. (Nov. 30) we will be taking our account/sales server down for maintenance at 10 AM Pacific time (6 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for a minute or two.

EDIT: This has been completed.

On Wed. (Dec. 1) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

On Thurs. (Dec. 2) we will be taking Hero Lab Online down for maintenance at 11 AM Pacific time (7 PM UTC) to deploy some critical bug fixes. Expected duration of downtime is 5 minutes, though it may be less.

EDIT: This has been completed.

On Thurs. (Dec. 16) we plan to take Hero Lab Online down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

On Fri. (Dec. 17) we plan to take Hero Lab Online down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 10 minutes, though it may be less.

EDIT: This has been completed.

On Wed. (Dec. 22) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

On Thurs. (Dec. 23) we plan to take Hero Lab Online down for maintenance at 11 AM Pacific time (7 PM UTC). Expected duration of downtime is 10 minutes.

NOTE: This downtime was originally scheduled for 10 AM pacific but was postponed by 1 hour, and expected downtime was extended from 5 to 10 minutes.

EDIT: This has been completed.

On Thurs. (Dec. 23) we plan to take Hero Lab Online down for maintenance at 2:15 PM Pacific time (10:15 PM UTC) to deploy important bug fixes. Expected duration of downtime is 15 minutes, though it may be less.

EDIT: This has been completed.

On Thurs. (Dec. 23) we plan to take our account/sales server down for maintenance at 3:30 PM Pacific time (11:30 PM UTC). New logins to Realm Works and Hero Lab Online will be unavailable for approximately 1 minute at this time.

EDIT: This has been completed.

On Wed. (Jan. 5) we plan to take Hero Lab Online down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 5 minutes, though it may be less.

EDIT: This has been completed.

On Thurs. (Jan. 6) we'll be taking our account/sales server down for some brief maintenance at 10 AM Pacific time (6 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute at this time.

EDIT: This has been completed.

On Wed. (Jan. 19) we'll be taking Hero Lab Online down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.

On Wed. (Jan. 19) we'll be taking our account/sales server down for some brief maintenance at 2:20 PM Pacific time (8:20 PM UTC). New logins to Hero Lab Online and Realm Works will be unavailable for approximately 1 minute at 2:30 PM Pacific time (8:30 PM UTC).

EDIT: This has been completed.

On Thurs. (Jan. 20) we'll be taking Hero Lab Online down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 10 minutes.

EDIT: This has been completed.

On Fri. (Jan. 21) we'll be taking Hero Lab Online down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 10 minutes.

UPDATE: We will be down slightly longer than expected but expect to be back up at approximately 10:15 AM Pacific.

EDIT: This has been completed.

On Fri. (Jan. 21) we'll be taking Hero Lab Online down for maintenance at 2:45 PM Pacific time (10:45 PM UTC). Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

On Mon. (Jan. 24) we'll be taking Hero Lab Online down for maintenance at 3:45 PM Pacific time (11:45 PM UTC). Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

On Wed. (Jan 26) we will be taking Hero Lab Online and our account/sales server down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes.

EDIT: This has been completed.

On Mon. (Jan 31) we will be taking Hero Lab Online down for maintenance at 2 PM Pacific time (10 PM UTC). Expected duration of downtime is 5 minutes.

EDIT: This has been completed.

The account/sales server will be undergoing maintenance for approximately 20 minutes on Monday Jan. 31st at 10:55 PM Pacific Time (in UTC: Tuesday, Feb. 1st at 6:55 AM). New logins to Hero Lab Online and Realm Works will be unavailable during this time, but users who are already logged in prior to the maintenance will be unaffected.

EDIT: This has been completed.

On Thurs. (Feb. 3) we will be taking Hero Lab Online, Realm Works, and our account/sales server down for maintenance at 10 AM Pacific time (6 PM UTC). Expected duration of downtime is 30 minutes, though it may be less.

EDIT: This has been completed.

This thread is being retired as of 2022-02-03.

In the future, information about upcoming maintenance/downtime for Hero Lab Online will be posted in the Hero Lab Online app.

Information about current server status will be available on the Server Status Page.