Sync Finalize Failure (-502 Error)
 

Hey folks, hoping someone can give me a hand here. I have submitted a ticket to LoneWolf, but the auto-reply says that processing time might be 3 business days, and I have a game session tonight!

Yesterday I was working on my realm on my laptop. When I was finished, I synced the realm, and everything was good. Then later at home, I logged into realm works on my desktop, synced the realm, and started doing some work. When I was done on my desktop I tried to sync the realm before I logged out, and I got an error saying "Sync Finalize Failure (-502)".

I thought there might be a server issue, so I just left it for the night and went to bed, but this morning I still can't sync.

I found another person with the error here:

http://forums.wolflair.com/showthread.php?t=56510

But there is seems like the problem just went away. I'm also not using the Player version of Realm Works, but it's worth noting that I WAS playing around with the Player View when I was working on the realm of my desktop. So maybe it's related?

If someone can give me some tips on how to clear this error, that'd be helpful. I wasn't doing a whole lot of work on my desktop, so I won't mind if I lose the data I was working with... I was only playing around with image overlays, and how to reveal maps to players.

Any help appreciated, thanks!

We're looking into this now, Murrdox. Thank you for your reports!

Thanks so much! I received a reply to my support ticket and gave them some additional information, as well as a copy of my master realm.

Hey I just wanted to give a shout-out and some kudos to the Lone Wolf support team. I opened my ticket yesterday, I had multiple back-and-forth emails with them on the issue. Just answers to a few simple questions on my part and a copy of my Realm which I sent them.

They made a server-side change last night, which fixed the issue for me and I was able to sync my realm.

Thanks!

Their "3 business days" is probably for legal reasons; their response time is usually so much quicker :-)