Bug tracking
 

We used to get a link to track our bug reports a few years back why don’t we get these anymore? I submitted bugs years ago that haven’t been fixed it would be nice to see the status of these. One of the bugs is used by naysayers to point out how Lone Wolf doesn’t support their products well.

If they're still using FogBugz, you can open any of the existing links and a list of submitted bugs will appear at the bottom. Unfortunately, I don't think I've submitted a bug since 2017, so I can't verify if new bugs show up there.

i submitted several bugs a couple of weeks ago and received emails with tracking links for each of them. check your spam folder?

Thanks Dacoobob! You beat me to it!

I checked Frogbugz and the last one I got was from 12/09/2019, it had older bug reports but nothing newer. I checked spam and nothing was there. I've some submitted bug reports since December.

evdjj3j, I just looked up the email address associated with your forum account and searched for that in fogbugz, and I see 41 cases from that search, but it looks like they're all from 2014 to 2018. Please PM me the email address you would have used for recent messages, and I can check for those messages.

I’ve always used the same email address up until as recently as a few weeks ago. I’ve submitted a few bug reports in the last month or so. I can still see the same ones you are seeing using old support emails Ive saved.

you have to manually enter your email address each time you submit a bug report, any chance you missed that step?

No, I wouldn’t think so, not that many times, the bug reports end at the end of 2018. I try to be as thorough as possible when I submit bug reports.

I'd recommend trying a test bug report, and tell me what time it was submitted - I'll look at that time to see what comes in.

Also, can you check upstream from your own inbox, to see if your email provider is blocking it before telling you about the emails?

If that's not it, I'm afraid my next suggestion is to double-check for typos. If you're using the bug report forms, perhaps your web browser is auto-filling some info, and has the wrong thing saved, or if you're emailing them, perhaps there's a mis-set address.

I submitted a bug report titled "Test" at 8:41 AM East 9/4/19.

I'm sorry to say that we have only received 4 bug reports this morning so far, and none of them appear to be the one you submitted. Could you please give me the exact details of how you submitted it - if it's by email, what address did you send it to? If it was on a web page, could you give me a link to it, please?

I submitted almost all of my bug reports through the form in HLO. The one I submitted this morning was submitted there with the title "Test".

@Mathias Did you give up on me?

I apologize for letting this slip off my radar. Let me look into this.

Did you get the "Bug Report Submitted" message within HLO after you submitted the bug report? Or was there an error message, or did it just not do anything after you submitted the report?

I just submitted one this morning from my phone that said bug reported submitted. I don't remember seeing that before. Let me know if you got it, I may have an idea what's going on if you did. The subject is "test".

Updated

I submitted another bug report when I got home and received the message saying the report was submitted. I didn't receive an acknowledgement email.

Here is a link to the message I received.

https://1drv.ms/u/s!AkQaEoelqApSt1ab...l6ryM?e=hFkfgG

I always send links to screenshots shared on my MS One Drive with bug reports would that be triggering a spam filter possibly?

@Marhias Did I lose you again?

Hi efdjj3j - Mathias is definitely working on it. I'm sure he'll get back to you soonly. :D

I apologize, I reported this problem to the right people, and we've been able to figure out that it has to do with the domain you're using for email, but I haven't heard back on the progress of fixing the problem, so I didn't have anything to report yet.

Yahoo?

If that's the case I’d say you losing a lot more than mine.

Yes, Yahoo, though it's not Yahoo's fault. We're tracking it down though. Sorry for the frustration. Thanks for helping us out with this. :)

Is there any way I can submit bugs temporarily? I still have the screenshots for all the bug reports I submitted over the last 10 months.

Do you have an iCloud email account you could use to send in the bug reports?

I have an iCloud account, but I don't use the email address associated with it. I'm not sure that would work with their system, I don't know if they could track my submissions properly.

Yeah, I don't see any way to associate a second email address with an account so at minimum you'd have to change over to that account for Lone Wolf stuff which is a pain.

I'm not going to do that it would be much easier for them to just whitelist my address. What I find odd is that the bug tracker won't accept my email address but the payment system seems to handle it just fine.

You can email them to support@wolflair.com, that is the other official bug-reporting channel.

I can submit bugs in the app but the spam filter filters out Yahoo addresses. I'm assuming it would filter them through that venue too.

Worth a try anyway. Also, Gmail accounts are free...

I think it's worth a try for them to just whitelist my address, it's not like I'm using a highly unusual domain. I shouldn't have to bend over backwards and cross my fingers just to submit a bug report. I submitted bug reports to nowhere for 9 months before I figured out they weren't getting them. The sad thing is that I used to submit high quality bug reports on a regular basis. I have 29 screenshots in my OneDrive account that were from 29 bug reports this year that went nowhere. The lack of communication on this issue I'm guessing they're not going to fix it.

this thread is four pages long at this point... in the time it took you to write just your latest reply, you could have instead made a throwaway Gmail account and sent off your 29 screenshots as an attachment, and been done with it. heck, send them to me (dacoobob@hotmail.com) from your Yahoo account and i'll forward them for you.

Any updates on the status of this bug from the the Lone Wolf people, it's been 5 weeks now?

We're still working on it, we just haven't been able to identify the issue.

Any progress on this?

If this is not going to be fixed let me know so I don't have to keep coming back and checking. I don't plan on purchasing anymore packages until it's fixed.

As already posted, if you have an old response e-mail you can see all the bugs listed against your account.

If your use of "this" refers to something half way through the thread, then perhaps referring to the specific message within the thread of 37 posts might be more helpful.

I am the OP, this is my bug. Perhaps you should familiarize yourself with a thread before you scold me, the OP, because you obviously don’t know what this thread is about. My account does not show any of the bug reports I submitted past Dec 31 2018, you would know this if you read the whole thread. So if you don’t have anything to add to the topic of the thread maybe you should just lurk for a while farthing.