Update Failed
2 Attachment(s)
I tried to update Hero Lab today and got an error message. Retry and ignore did not help. Ended up aborting. Hero Lab would not start after that and the icon was changed to a generic icon. So I uninstalled Hero Lab and went and downloaded Hero Lab. The install is failing for the same reason. I am at a loss as to what to do next. Hero Lab is completely unusable on my desk top computer. Attached is the error message I get when I try to install hero lab.
[edit] Added a second image of the error I was getting when I tried to run Hero Lab (after both the update and re-installs). Seems that for whatever reason the .exe fill was corrupt or something. It would show up as an exe file. I tried to delete the Hero Lab folder but could not. I did another install and this time I made a new folder c:Hero Lab and installed it there. Now it works. Hope this helps out anyone that runs into the same issue. [/edit] |
Is it maybe being blocked by an anti-virus software?
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I did the same thing... but now I can't open any of my portfolios.
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Please do NOT run the Hero Lab installer with administrator privileges! Doing so may fix whatever issue you encountered, but it will probably just cause more problems later that will be harder to resolve. :(
Olmac, sorry to hear you ran into problems - it sounds like the existing copy of Hero Lab got corrupted on the disk somehow. Did you try restarting your computer, then deleting the old Hero Lab folder? |
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I don't 100% understand the ins and outs of it myself, this is just what I've gathered after helping multiple people with issues caused by installing as an administrator. :( |
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