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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

Joe December 11th, 2018 12:40 PM

We're planning a release of Hero Lab Online Wednesday morning (12/12) at 10 AM Pacific time. We expect downtime to last up to 1 hour.

Joe December 13th, 2018 10:21 AM

We need to do a quick hotfix to fix an issue with Cantrips in both PF2 and SF. This is a client only change, so if all goes well, there will be no downtime, and no service interruption. It's possible something could go wrong though, in which case there might be a brief period of downtime. We're going to be deploying it around 11am Pacific time.

UPDATE: This is now deployed. Be sure to refresh your browser to get it!

davidp December 14th, 2018 11:43 AM

We're planning to take Hero Lab Online, Realm Works, and our account/sales server down on Monday morning (December 17, 2018) at 10 AM Pacific time to perform some maintenance and roll out some updates for Hero Lab Online. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last no more than 1 hour.

UPDATE: We're live again.

SteveT December 17th, 2018 03:32 PM

We discovered an urgent issue with the RW server that we need to fix ASAP. We are taking the RW server down for this deployment. It should be back up quickly.

davidp December 17th, 2018 03:37 PM

The Realm Works server is back up.

SteveT December 28th, 2018 03:31 PM

We're planning to take our account login/sales server down for maintenance Wednesday morning (01/02) at 10am Pacific time, for up to 15 minutes. During the maintenance, new logins to both Hero Lab Online and Realm Works will be unavailable.

UPDATE: We're live again.

davidp January 7th, 2019 10:33 AM

We're planning on a Realm Works server release at 4 PM Pacific today Monday January 7 for approximately 30 minutes. During the maintenance, access to Realm Works will be unavailable.

UPDATE: We are live again.

davidp January 7th, 2019 03:12 PM

We are doing a preparatory phase for migrating to new servers next week. This necessitates taking all of our servers down for approximately an hour and a half. This will be occurring at 10 AM Pacific time on Tuesday January 8. During this time, access to our account login/sales server, Hero Lab Online server, Realm Works server, customer support server, and Hero Lab Classic sales and licensing server will be unavailable.

Joe January 15th, 2019 03:25 PM

We are planning on rolling out one of our regular HLO application updates tomorrow morning, Wednesday January 16th at 10am Pacific time. We're expecting about 30 minutes of downtime.

UPDATE: Unfortunately we need to delay this planned update, sorry about the late notice. We'll post again for our revised time window when we know it.

UPDATE: We're back on track, and starting the release now.

Update: Release is out, see http://forums.wolflair.com/showthread.php?t=61976 for release notes.

SteveT January 17th, 2019 11:17 AM

We're planning up to 10 minutes of downtime for our account/sales server Friday morning (01/18) at 10am Pacific time to perform some maintenance. During the maintenance, new logins to both Hero Lab Online and Realm Works will be unavailable.


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