sync timeout
 

So pursuant to you requesting an email regarding this sync timeout...I sent an email. It's been a couple of months since I could last sync. I've submitted bug reports multiple times. I've sent emails. I got an automated response for some of them...but as far as I can tell...nothings been done for me. I still can't sync...and I've become a little bent out of shape over the fact that my account is still ticking down time on my cloud access that we pay for.

I'd appreciate a fix...and an extension of the account time based on how much time I've been unable to get the benefit I paid for.

Hello Random, so sorry for the frustrations. I will contact you privately to see what I can figure out for you. Thank you for reaching out.

OP here. Finally able to sync, good thing I was checking the forum, otherwise I would never had known to try again. Not sure if the approach suggested by LW of 'spam us till we respond' is a user support model that I will be a party to. I will almost certainly not be renewing my subscription since the service is unreliable and tech support, putting it kindly, is overwhelmed.

For the record, I had this issue, submitted a request and heard back from someone within 24 hours over the labor day (US) weekend. Still working through troubleshooting. Fingers crossed.

This issue appears to have been fixed (for me, as well as for several of my players)...

Thanks to the devs for the fix!

My issue is now resolved as well.

Same! Much appreciated Devs!