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-   -   Server status/maintenance (http://forums.wolflair.com/showthread.php?t=60040)

SteveT April 3rd, 2019 10:23 AM

We have temporarily closed the online store and account management website to fix a problem. We expect to have them back online at some point later this afternoon.

UPDATE: We are deploying a fix now. New logins to Hero Lab Online and Realm Works will be unavailable for a minute or 2.

UPDATE: Everything is back up.

SteveT April 4th, 2019 08:59 AM

We'll be deploying a fix for a bug to the account/sales server at approximately 10:10 am pacific today. New logins to Hero Lab Online and Realm Works will be unavailable for a minute or two.

SteveT April 9th, 2019 03:19 PM

On Wednesday morning (April 10th) at 10 AM Pacific time we're planning on taking our servers down for maintenance. We expect up to about 1 hour of downtime, though it may be significantly less. During the maintenance, Realm Works, Hero Lab Online, and our account/sales server will be unavailable.

davidp April 24th, 2019 08:31 AM

On Thursday morning (April 25) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: This is all completed.

SteveT April 29th, 2019 04:07 PM

On Wednesday morning (May 1) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

Because the account server is involved, new logins to Realm Works will also be unavailable during this maintenance.

UPDATE: This is all completed.

davidp May 7th, 2019 12:25 PM

On Wednesday morning (May 8) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

davidp May 8th, 2019 09:09 AM

The maintenance today is complete.

SteveT May 14th, 2019 12:37 PM

On Wednesday morning (May 15) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

UPDATE: This is all completed.

SteveT May 20th, 2019 02:37 PM

On Wednesday morning (May 22) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime.

Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

Update: Downtime is complete.

SteveT May 22nd, 2019 03:27 PM

We've scheduled maintenance for the account/sales server on Thursday (5/23) at 11 AM Pacific. We expect up to about 20 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

UPDATE: We are delaying this account server downtime briefly. We'll post here again when the downtime will be proceeding.

UPDATE: It is 11:50 AM Pacific and we are proceeding with this downtime.

UPDATE: This has been completed.


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