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MJP
March 28th, 2008, 01:29 PM
Hello, I'm unable to install Hero Lab. I downloaded and ran the file and this error came up:

http://img296.imageshack.us/img296/6449/herolabud8.jpg

Please advise.

Thanks!
huntercc
March 28th, 2008, 04:04 PM
I would guess you didn't finish the download... the file is supposed to be just over 32 MB in size, how big is the one you are trying to run??
Mathias
March 28th, 2008, 06:02 PM
This normally means the file wasn't downloaded fully. Try again from the beginning is my best suggestion.
rob
April 2nd, 2008, 08:32 PM
At 02:29 PM 3/28/2008, you wrote:
Hello, I'm unable to install Hero Lab. I downloaded and ran the file and this error came up:
The "size returned = 158152" within the message indicates that the download aborted after only retrieving about 158K. Downloading again, as others have already suggested, should have solved the problem for you.

The message is generated by the installation tool we use, so it's not something we can control. I agree that it's not a very helpful message to the average user. Sorry about that!