Instalation Question

[BruinSilverclaw]

I purchased Hero lab at the local store. I installed the product, went through the license verification then it propmeted me to download updates. I downloaded the two updates including V1.1c. As it was instaling itself, I got an error message telling me that I did not have adminstration rites to install this program. I double checked all my user acoount info for my computer, and as I knew I am set up with admin rights and settings. Since this prevented me from having access to the program at all, I uninstalled the program and began the process again. This time as the main program was installing I got the same erroe message. Now I have no access to the program at all. I will attempt a manual uninstall to see if that will help, but this is very frustrating. I have heard great things about your products, and have been looking forward to this. I now have the product, and can't us it...

[Colen]

BruinSilverclaw wrote:
>

> I purchased Hero lab at the local store. I installed the product, went
> through the license verification then it propmeted me to download
> updates. I downloaded the two updates including V1.1c. As it was
> instaling itself, I got an error message telling me that I did not have
> adminstration rites to install this program. I double checked all my
> user acoount info for my computer, and as I knew I am set up with admin
> rights and settings. Since this prevented me from having access to the
> program at all, I uninstalled the program and began the process again.
> This time as the main program was installing I got the same erroe
> message. Now I have no access to the program at all. I will attempt a
> manual uninstall to see if that will help, but this is very frustrating.
> I have heard great things about your products, and have been looking
> forward to this. I now have the product, and can't us it...


Quick question: Are you using Windows Vista or XP?


--
Colen McAlister (colen@wolflair.com)
Chief Engineer, Lone Wolf Development
http://www.wolflair.com/