Error Retrieving License

[Helstaag]

I just purchased a few data packs and now when I try to reactivate my license to unlock. I get an "error occurred during retrieval of my license keyfile". No security programs are blocking Hero Lab and my internet connection is up and running. Not sure what the problem is.

Help?

Thank you.

[Colen]

Sorry about that - please give it another try, I think I've fixed the problem.

[Helstaag]

Works! Thank you! =)

[Helstaag]

Will I have the same issue if I get another data pack?

[Colen]

No, the issue was a technical problem on our end. The problem shouldn't happen again. Sorry for the inconvenience!

[Helstaag]

No problem! Thanks for fixing it quickly!