Foundry
January 24th, 2013, 10:26 AM
Is anybody else having an issue connecting (for the HL updates) on a Mac today? I was allowed to connect last night and earlier this morning for this, but now it won't let me connect at all. Note that I have not changed any settings on this computer.
I get this error message:
For debugging: Error retrieving data! Please verify that you can load web sites in your web browser, and that your firewall or antivirus software is not blocking the product (ERR_CORE_INTERNET_URL_RETRIEVE when calling Internet_HTTP_Post 0x40010275)
I have other Hero Lab licenses that I run on PCs. I am having no issues with these PCs connecting and updating to the servers. But as the Mac is my main computer, I want to run HL on THIS one.
I have gone through all of the steps that was listed for Internet Access Errors, including waiting, checking my anti-virus and firewall, scanning for viruses or any other threats, and checking my settings for my internet connection settings. My internet works for every other website and search. I have also restarted my computer several time during doing all of these steps. All of my software is up to date. I re-activated my license through HL and it did that just fine with no issues. It is the updating the HL files that seems to be the issue.
I am running: Power Mac 2 x 2.4 GHZ Quad-Core Xeon, 14 GB RAM running OS X 10.8.2. I am running Hero Lab v4.1.
What can I do to correct this issue?
Thanx in advance...
I get this error message:
For debugging: Error retrieving data! Please verify that you can load web sites in your web browser, and that your firewall or antivirus software is not blocking the product (ERR_CORE_INTERNET_URL_RETRIEVE when calling Internet_HTTP_Post 0x40010275)
I have other Hero Lab licenses that I run on PCs. I am having no issues with these PCs connecting and updating to the servers. But as the Mac is my main computer, I want to run HL on THIS one.
I have gone through all of the steps that was listed for Internet Access Errors, including waiting, checking my anti-virus and firewall, scanning for viruses or any other threats, and checking my settings for my internet connection settings. My internet works for every other website and search. I have also restarted my computer several time during doing all of these steps. All of my software is up to date. I re-activated my license through HL and it did that just fine with no issues. It is the updating the HL files that seems to be the issue.
I am running: Power Mac 2 x 2.4 GHZ Quad-Core Xeon, 14 GB RAM running OS X 10.8.2. I am running Hero Lab v4.1.
What can I do to correct this issue?
Thanx in advance...